I have rented in the past. Also I was familiar with several…read moreother people who had rented units in this facility - long term. I mean like over 5 years. Over 10 years. Over 20 years. There's a lot of square footage to maintain. They do an exceptional job, for the most part. Jennifer in the office is well known for going above and beyond when it comes to customer service. I thank Jennifer, Tracy and Acme Storage for some memories I will never forget and a true demonstration of compassion. Every facility has its challenges and it's sometimes difficult to control the actions of others. Overall, during the time I rented at Acme I can honestly say that when someone's presence on the property clearly affected others in a negative manner, they weren't there for very long. I wish you all the best, Jennifer. And forever fond memories of Bob, Peanut and Animal. From Boots

I have rented from Acme Storage on several occasions over the past 10 years. Compared to other…read morefacilities, I find Acme to be very clean, well-maintained, has top notch security and is fairly priced for the size of units they offer. Beyond that, the office staff is great! I have nothing but good things to say about the Office Manager Jennifer. She goes above and beyond what she has to and always greets me with a smile! I highly recommend this storage facility.

This review is specifically about Sylvia who works at the West Coast storage facility on Halsey…read more She is outstanding in her knowledge, empathy, and orientation to customer service. She helped me so much as I was moving my stuff out of storage. I have to say nobody else I dealt with at this place during the almost 9 months I had to store my belongings there even comes close. Thank you SO MUCH, Sylvia, for your kindness and humor. You really helped transform what had been a pretty stressful move to one that restored my faith in humanity!! You are totally awesome!

Many thanks to manager Timm, who really went the extra mile to arrange just the right space for us…read more So helpful! The facility looks great, brand-new and conveniently located.

To their credit, this business canceled the latest rate increase when I brought that to their…read moreattention. That's classy-if they don't raise it again.

This place is average as far as storage facilities go. Not too bad, not too good, but they have…read moreraised the price on us twice in less than 9 months for a total increase of $220. And there is no sign of stopping. I fully expect them to do it again in 6 months or less. They figure that it's too much hassle for people to switch units and that folks will just eat their crappy price increases. The sad thing is that they are probably right. The point is: Don't get suckered by their First Month's low-ball rate. They'll make you pay for it later. Avoid SecureSpace Portland.

They are awesome! Even when i had to return the vehicle later than expected. Super understanding…read moreemployees.

Negative stars. Terrible company…read more Wouldn't take back a return. Incredibly rude staff. Awful customer service. I wouldn't recommend them to anyone. Go somewhere else besides this location.

This place is a scam. DO NOT RENT HERE. They will jack up your price within the first year that you…read moreare there and say that it's for maintenance. It's not. Half the time the garage door is open for anyone to come in, with no security ever that I've seen. My light above my unit has been broken for months and I can never see inside my unit when grabbing items. Also it's extremely hot and uncomfortable. They claim they keep it at a certain temp but that's a lie. I will be moving out because this business practice is extremely shady. The price for my unit online is a third of what I pay now and I've only been here since the end of MAY 2025. It's unacceptable.

Liz is wonderful. Explained everything so I feel comfortable…read moreaccessing the unit. No question was stupid Very satisfied

WARNING! Learn from our mistake: we thought our items would be safe at Extra Space Storage on NE…read more72nd Ave. WE WERE WRONG. We had THOUSANDS OF DOLLARS WORTH OF PROPERTY STOLEN from our storage unit. Management has not responded to our multiple requests for information from the security cameras/surveillance footage. WE ARE NOT EVEN ASKING FOR THE FOOTAGE ITSELF; it would be very helpful to know what management has footage of and if it shows what was stolen. We know the thief/thieves used our orange Gorilla cart during the theft because we found it outside our storage unit, by the building's entrance door. The theft should be easy to identify on security footage given the presence of a BRIGHT ORANGE cart and knowledge of the general timeframe when the theft occurred. At this point it's unclear to us if there even are working security cameras at this location. The lack of empathy and responsiveness has made this miserable experience even worse. To summarize: YOUR BELONGINGS ARE NOT SAFE HERE! Also, the encampment outside the gates is disheartening and a security threat. The empty locker across the hall from ours was opened and someone tore open the wall inside to an adjoining filled locker and got some of their stuff out too! Our first three months was at a rate of $97, then was going to jump to the high $160's. I negotiated down to $145, which is still a 50% increase. Anyone else's incomes going up 50%? Time to move our stuff to a new place.

WARNING! Learn from our mistake: we thought our items would be safe at Extra Space Storage on NE…read more72nd Ave. WE WERE WRONG. We had THOUSANDS OF DOLLARS WORTH OF PROPERTY STOLEN from our storage unit. Management has not responded to our multiple requests for information from the security cameras/surveillance footage. WE ARE NOT EVEN ASKING FOR THE FOOTAGE ITSELF; it would be very helpful to know what management has footage of and if it shows what was stolen. We know the thief/thieves used our orange Gorilla cart during the theft because we found it outside our storage unit, by the building's entrance door. The theft should be easy to identify on security footage given the presence of a BRIGHT ORANGE cart and knowledge of the general timeframe when the theft occurred. At this point it's unclear to us if there even are working security cameras at this location. The lack of empathy and responsiveness has made this miserable experience even worse. To summarize: YOUR BELONGINGS ARE NOT SAFE HERE!

The security is terrible, they have had multiple break ins and there is a simple solution to fix…read morethe problems. The first floor units don't have roofs on them. They just have a wire mesh that is easy to remove if you sneak into the building. There is a reason the prices are so low. The unit next to mine got broken into after about a month. I think the only reason I got away relatively safe was because I was just storing things like books, and photo albums. If you need to use this place make sure you are not on the first floor. The employees are great though.

Longer access hours, great pricing & first month deals, safe & clean, helpful & professional…read moremanagement, refundable Lock charge when you BYOL. Tony was especially impressive with his salesmanship and property knowledge.

Well, the facility is clean, at least. That's one thing I can say in its favor…read more And Trojan is probably pretty good if you only plan to use the storage for 2-4 months. If you need long-term storage, though, look elsewhere. Once your initial 3 month term ends, rates will go up as much as 400%; I'm not talking about over the discount, but over the published rate on their website. For example, a 5x10 will be $60 for the first 3-4 months (plus discount), and then Trojan will raise the rate to $140 and dare you to move out, and they'll raise it by $10-$20 every year. So look at those rates on the website, and multiple them all by 250% before you commit, because that's what you'll really pay. This location also has tremendous staff turnover, and as you might expect of folks who work for a horrible company for only 6 months, most of the staff are rude, unhelpful, and often unavailable even during published office hours. Occasionally you get a nice staff member for a few months, but they leave for their own mental health (none of the nice staff mentioned in reviews are still working there). The elevators are regularly broken, as are the sliding doors, the carts are missing, and one of the drive-in gates has been chained permanently shut because they can't keep it in repair. Avoid.

Best storage unit facility I've been to without a doubt. It's kept very clean inside, even the…read morerestroom. The staff at this location are top notch, very helpful & generally just good people that will help in any way they can. If there was anything I had to say that wasn't good it would be that it can get very crowded sometimes with cars making it difficult to get through but it's only been that bad one time that I was there for. On a side note, some of the reviews here are either way before I had a unit here OR just ridiculous. People if your not reading what it says before you sign the agreement that's on you. They are very up front and obvious about prices/fees/late fees so you shouldn't count that against anywhere if you agreed to the terms and then forgot later or lost track of time, that's not any wrong doing on their part. Honestly this place is probably the best in Portland, I've had a few.

Absolutely wonderful. I was able to take advantage of the 3…read moremonths 1/2 price discount. The manager, Amanda, and her assistants were friendly, helpful and answered all my questions directly. I rented a 10 x 30 outside access with roll-up door. It was clean and easily accessible to moving trucks. All the paperwork was sent via text and email to me. Once I filled everything out, I sent back through their automated system. I got the unit #, the gate code and the paid invoice showing that the auto debit was in place. An excellent experience all around and recently my car battery went dead and I got stuck inside the gates. Amanda was gracious enough not to charge me for not making it out by 9pm... we were able to push car out when she opened the gate...once battery was replaced in key fob I was good to go.

My initial move in I had the pleasure of dealing with Melissa. She has excellent customer service…read moreskills and was able to quickly and easily fix an issue on my behalf dealing with move in and reservation. The rates are considerably lower than I was able to find elsewhere in the area, not to mention, access hours are longer then my previous storage unit. Recently, I dealt with some other employee, some morbidly obese gal who was far from pleasurable, who chewed me out for my 5 lb dog sniffing around the grass outside of the property. There is a fair amount of semi truck traffic next door, as well as tenants who drive wrecklessly leaving the property and the grass was a place my dog, and as well as myself, felt safe without the worry of being ran over. There was also an extremely large homeless encampment , 50+ RV's, cars and tents, all along Marx street recently that has been since Removed. However, there is still a fair amount of trash littering the street. With that said, I was also worried that my dog would find something that would harm her. As of right now, I have spotted half a dozen pieces of foil that were clearly used to smoke drugs. My dog is very small and it wouldn't take anything for her to overdose on fentynol. I don't expect trojan storage to clean up the street of needles, foils and human feces, but a little compassion for something that has absolutely no negative impact on their business would have been much appreciated. The comment about the employees weight wasn't meant to be derogatory, i just didn't know the gals name and didn't know how else to describe her