Some of the best value in town for storage! Tamara, the assistant manager, was especially kind and…read morehelpful-- as this was my first time renting any sort of storage unit. She deserves all the praise and recognition for making this process smooth! Be warned, the 5x5 units are on the second floor where there is no elevator, as the facility used to be a corporate building that wasn't ADA compliant. Can't recommend this place enough!

I've been a customer at the Extra Space Storage location on Monroe St. in Nashville, and I'm deeply…read moredisappointed by their inflexibility during an unprecedented hardship. I'm a federal employee directly impacted by the current government shutdown, which has left me without income through no fault of my own. I'm currently three months behind on payments due to financial difficulties, and the shutdown has made my situation even more dire. I contacted Erica hoping to arrange a payment plan and offered to make a good faith payment to demonstrate my commitment to settling my account once the government reopens and I receive back pay. Unfortunately, Extra Space Storage refused to work with me and plans to auction my unit on November 12th if I cannot pay in full--which is impossible given that I have no paycheck coming in during the shutdown. I'm struggling to afford groceries, let alone storage fees. It's disheartening that a national company would show zero compassion for federal workers caught in circumstances completely beyond their control. I understand businesses have policies, but the inability to offer any flexibility during a government shutdown affecting thousands of employees speaks volumes about their priorities. I hope potential customers consider how this company treats people during times of genuine crisis

New tenants beware! New property staff!…read more Was here for over a year with no issues. Recently there has been a change to office staff and it shows. Throughout the entire year I've been here one of the two elevators is often not working. So if you get an until on the second floor, be cautious. Beware storing anything you may want quick access to. All the units are remote access. It's common for units to not be working properly. I've encountered many frustrated tenants that cannot access their units. After hours this is an impossible problem to solve. You simply must wait until the next business day. Most recently my unit was accessed by "technician request" for maintenance on the lock. I was given NO NOTICE that someone would be accessing my unit. This happened after apparently another tenant tampered with other units. "Cutting wires" etc. which made access to multiple units impossible. My unit was not affected, but had an unrelated issue with access. After pressuring the new guy in the office to help me into it we finally went up together and got it open. He originally told me I had to wait for a technician in a few days. After helping me I got a call to let me know my 24 hour access is revoked while they "look into" the tampering of the units. About a week later they let me know I would not be getting my 24 hour access back because I'm not a "registered business." I'm not sure what a musician in nashville is considered, but I think my tax guy considers me. They were sure to let me know that I signed all the correct paper work and paid the correct fees, but someone on there end didn't go through the proper channels to allow me access. No surprise there. They seem to do whatever they want here. (i.e. open your unit without telling you). Additionally, if there is no power (like in the last ice storm) you will not be able to access your unit regardless of what floor it's on. The front doors are all remote access as well. I attempted to retrieve an emergency power station that was in my unit during the storm. I was not able to gain access until power was restored. I really loved this place for a year. I was allowed to play my drums at here and had 24 hour access. Now that's all gone and staff members are just opening units whenever they feel like it. Original review from a year ago: Three is amazing. Very excited to use the space!

Tony was great helping me getting a bigger unit. Extremely easy seamless process. would highly…read morerecommend this company.

I walked into this facility and was immediately greeted with a smile from Bobbi. She was absolutely…read moreamazing with getting everything set up for me. So friendly and helpful in making sure everything went smoothly. I am extremely happy with my decision to store with this location. Highly recommend doing business with Bobbi, she's the absolute best!

I rented from here for over a year. I would say the only thing I really liked about it was that I…read morehad an app I could use to open the gate with. Otherwise, I would definitely not recommend it at all. The storage itself is on a hill, so it's pretty steep to get up/down. When I went to rent it, the guy was like oh yeah, we salt and something about having heated concrete so that people can get into it all year. Yeah... neither of those is true. So many times the place was closed due to ice/snow. They do get you in with the special pricing. However... in the year and 3 months I was there, they raised the rent FOUR times. So basically quarterly. So it went from $100 to $250. Everyone I talked to had never heard of a storage unit raising it so many times in one year. There was no lighting in the unit, and not in the best area of town, so I'm not sure why it needed to raise that much. At one point I found a couple brown recluses and cockroaches in my unit (no, I didn't have food in there and there was none where I moved my stuff from). I lined the doorway and such with roach poison and used one of those foggers and thankfully I didn't see any more after that. I've gone through all my things and also thankful that I've seen none... but still not fun and spending the money on that stuff is not ideal. I guess lastly for now, is the lack of being able to get ahold of anyone in the office. I would leave messages (because they never actually answered the phone (it would automatically go to voicemail every time) and never could I get anyone to call me back. I will say, the corporate customer service line of the company was good and I always got further with them than trying to go through the office. So one small pro with this company. Overall, I was so incredibly frustrated and I woul dhave left long before if I'd had the ability to move my things before I did. I do not recommend this place at all. Go pretty much anywhere else is my suggestion!

I wondered up on this place today and had a conversation with Monica. We talked about storage…read moreoptions of course. Well, having a fairly short conversation with her I learned how much pride she takes in her position. She is very kind. She is also extremely knowledgeable. When I do need a storage unit, it will be wherever Monica is working. As I type that is at is this storage location. Monica will give you storage and throw in hospitality as an added bonus.

Tonya the manager was remarkable. She took the time out to help us solve discrepancies with…read morecustomer service.

I needed to move all my stuff out of garage and basement while contractor did restoration. I called…read moreUNITS and the result could not have been better. Rick returned my call in a timely manner, and walked me through the process. Chase, the very courteous and professional driver, called me ahead of time and delivered the UNIT on time. When I was done with it, the process was reversed and the whole deal was great. I wish all service companies performed like this! Larry S.

This business is locally owned and run, and I have learned that that makes such a huge difference…read morein customer service. These guys are excellent!!! My daughters rental home was damaged during the tornado in Nashville, and we thought she needed to move out quickly. I called UNITS and spoke with Rourke and the owner Rick. These guys are so great, they went out of their way to meet her move out time frame. She ended up being able to stay in her home, and Rick was so gracious when we needed to cancel. We will definitely be contacting UNITS for her next move.

Best storage facility in Mt Juliet!! They have a new facility with access gate, security cameras…read moreand monthly pest control. This place offers climate-controlled units and parking for RV, boats and vehicles.

Clean facility, great security, awesome customer service, and super convenient location! Highly…read morerecommend !!

I've been using this (10x30) storage for about a year, paying $300 each month = $3,600. I liked…read morethat they were local. But when I go to move out in the middle of the month- charged me for a full month, won't prorate the month, and refuse to give refunds. You can find better for cheaper!

They have a really great location and were very professional! Will definitely do business with…read moreagain! I feel safe coming and going with an easy to remember security code. I found them online and noticed that they were very affordable as well! They are quick to respond to any needs you have regarding your unit as well!

We needed help moving a treadmill up a flight of stairs. I talked with Nate and he explained the…read morecost and that you pay by the hour. He was very clear about the cost, and small deposit reserved our time. The men who cane were respectful and careful. They knew we paid for a funk hour and offered to move anything else we might need. After a horrible experience with another company, it was refreshing to to get good customer service and a fair price. I wouldn't hesitate to recommend this company.

They were awesome, meticulous, exceptional. The price was reasonable. The communication was more…read morethan I would have expected. We were very happy and would definitely recommend them.