I recently rented a unit here and Erika was more than accommodating to my questions and gave me multilple options with no pressure to decide. I had my two small kids with me and she showed me immense patience and kindness as I managed them while listening to the deatils of membership, access and size of units. HIGHLY RECOMMEND WORKING WITH ERIKA. read more

Can't believe what a great storage experience this was. Normally getting storage is incredibly challenging. John, the manager, talked to my mom and helped me get a great affordable storage unit for my RV after a grueling trip across the country. He was super friendly and the price was fair. He even gave me his personal cell should I need any help. I def didn't expect this type of service for the storage place. Thank you. read more

Public Storage - Self Storage Near Me - Mahopac, New York

This is the second time I've had to use this storage facility and John the manager made it stress free and quick each time.

During the Covid Lockdown and health crisis, Jose at PS made quick and efficient work to get us processed. Clean, secure and well kept we were reassured that we had found the best possible solution to our storage needs. Cost is reasonable compared to other places and they were well stocked with the necessary boxes and locks etc. Many Thanks PS!!! read more

My reservation created online stated $150/month for a unit. When I went to claim the unit, the price went up to $173. Other renters have complained of quick high price increases in 4 to 6 months - mine only took a couple of days. At another time, the ad mentioned a 50% discount for the first month. You guessed it - they did not honor it. Of course, I did not take any of those units. Ed G read more

There really isn't much I can say regarding this place except that their employees and district managers are absolutely disengaged from reality. There is no sense of customer service and the site mangers are so robotic! You can never get an answer from the employees on site and instead of them trying to help resolve an issue by escalating the matter to their supervisor the give you the supervisor's phone number to call yourself! Once you call and leave a message, she says she'll get back to you in 48 business hours...NOT! Still waiting 4 days later. They are horrible, maybe this will get me a call back Jessica! read more

John at Mahopac Public, awsome individual to talk with, helps out with ease! Always has answers with kindness and helped out....couple times when he saw me struggling. He is always their to help.& assist. Just a great person! Hands up for John!!!!!!! read more

The hours are great. However, after getting locked in the property on Thanksgiving, getting a 15% increase within 30 days, getting a book answer when I called to complain with no kind of discount or credit, I made it a priority to empty my storage room. read more

We've had units at this location for three years. The customer service is great. James is an excellent manager. Would definitely recommend.

This place is clean and market rate for storage. I have had good experiences here but I wish they were 24/7.

I liked this place until they raised rates 17% in each of two years. That would have easily doubled the monthly rate in five years. Short term rentals only!! read more

Don't use this shitty company.....they let u put all ur shit in for a low price. Then six months later....the up the price. And not by a little by over 21%. 75 dollars. And they say oh nothing we can do. DONT USE THIS PLACE. And then when u call corporate no answer back. read more

Had an AWESOME experience here and had the most amazing customer service. Best one in the area for MILES around. Don't bother going anywhere else. read more

I rented a storage unit in April 2016. It is now 5 months later and the rate has increased nearly $40. I understand receiving an increase after a year, MAYBE. When I called to discuss the issue, I was told to read my lease. Thank you "Judge Judy". I asked her how she would feel if she moved into an apartment and was increased in five months. She said I could call corporate but they would tell me the same thing. Moving is always an expense. This underhanded company will be reported to Better Business Bureau for sure. My suggestion is to find another Storage ... one that will not back you up against the wall. Hiring a moving truck to transfer my belongings is not an option at this point. As soon as it is feasible ... it will happen. read more

I signed up today for a unit and the customer service was excellent Terry was very helpful and made the process so simple. We were in and out in no time and left feeling like we made the right choice,I would absolutely recommend to a friend. read more

I have had a unit at 354 Route 6 Mahopac going on 2 years it's the biggest unit that they have . Started paying $295.00 then I had to Pay for insurance $15.00 not a deal breaker . 3 or 4 months in to my rental I got slammed with a $55.00 increase was not happy .Do you now what they said about it Well if you don't like it you can get another place. Really that's how you treat people well thanks Corporate for you!!!!! I can't believe that a Corporate place of Business would treat tenants. I was out of town this week for a family Emergency so I didn't have time to send them my payment guess what they did to a customer they changed my $435.00 for being 5 or 6 days late. Remember I have been there for almost 2 years PUBLIC STORAGE you can go to Hell may be you have to go to school to LEARN how to treat Customers every thing is not about money that will be the last payment that I will ever pay this company in my Opinion I would not even give them any stars -5 . I really feel sorry for the people who have to work in the office because they have to hear all the shit that people complain about. Do you know what is really funny about this is that Public Storage does not give a crap about this. If this was my business I would never let people be this unhappy. I am a business owner and my motto is never never let a customer be unhappy . Thanks Public Storage you have TAUGHT me a good lesson. read more

I have had a wonderful experience for the last 4 years- recently I switched to a smaller unit and dealt with Terry who was also a big help- thank you ! read more

Renter beware, after less than 6 months they raised the rent for my unit $31 per month without notice, claiming it is for "maintenance"????? ... try to get customer service on the phone and good luck they don't call back either....well they finally called back, now say it is increased due to prices in the area instead of maintenance... this was a real bait and switch with pricing, I would never have chosen this location since the price right next door is still less.... read more

I have had a unit at this location for over three years. The location is always clean, well-lit and safe - I never have a creepy feeling as I did at my former storage facility. Customer service is always great and if there is ever an issue, it is resolved immediately. I just wish the rates would not jump as much and as quickly as they have - I understand the economics but perhaps long-term price lock might be a potential option? I would totally recommend Public Storage. read more

This storage facility is great, Suzanne is a great asset. She is always available to answer any questions. Its a great location, clean & friendly. read more