I used them for moving. First of all the call with them beforehand was very nice, we got specific…read moreanswers about how to pack things, what we would need for different things, what was easy for them to ship what was hard for them to ship. Second, We also got an accurate quote from them even though we ended up needing a bit more packing help from them and a bit more space. Third, when they came to get our stuff they were fast, efficent and professional. Finally, almost nothing got damaged in the move. Highly reccomended

If I could prevent anybody from using this company, even one person, then this review will be worth…read moreit. As detailed as this review will be, there was even more at play which couldn't be summarized, but here are the highlights. The job was to move most of the contents of a 3000 square foot home to a local storage facility with a small amount going to a temporary local rental. In the beginning of the relationship, the sales person was so helpful, visiting my home, inspecting the contents, estimating the packing and storage needs. He recommended a local storage facility and even told me how many square feet of storage would be needed. Out of an abundance of caution, I doubled that. The day before the move, packers came and did some of the last minute stuff. So far all was good. Then came moving day and that's when it all fell apart. The team worked hard but the supervisor was just impossible. If I spoke directly to any of the team (or even responded to direct questions) he advised me not to do so and informed me that he was the boss and I should only speak to him because he made all the decisions. My response was that if he wanted all communication to be through him then he should advise his team. Regardless, the movers were treated well... coffee and donuts for breakfast, pizza and soda for lunch and Wendy's and snacks for dinner over the course of what turned out to be a 14 hour day. More on that later. All day long I reminded the supervisor that certain items would need to be loaded into the storage facility first but his answer was consistently "I'm not worried about that". Finally the vans are packed, first load is dropped off at the temporary rental and we head to the storage facility but when we arrived we're shocked to learn that the vans would not fit in the loading zone (under the building) so they have to be parked next door and travel a busy street by foot with all of my belongings. No other option because at this point it's 7pm and the facility is closed with no representative onsite. I had relied on molloy's salesperson since he recommended the storage facility and this should have been investigated prior to his recommendation since he knew the size of his vans and I did not. All of the extra time spent during the move was due to this hardship. At this point none of the team, including the supervisor, were even remotely happy. Attitudes changed, moving slowed to a crawl. Around 8:30 pm I reminded the supervisor that we'd no longer have access to the facility after 10 pm and he told the team, in Spanish, thinking I wouldn't understand, that it was time to start moving faster. Due to careless packing (with zero regard to my pleas that certain items had to go in last to be accessible), the storage lockers filled up quickly. Back to the rental we go to pack the overflow and wow all of a sudden everyone was moving with lightning speed. All is finally said and done and the supervisor completes his paperwork and I offer him a generous stack of cash as a gratuity despite the fact that I was far less than satisfied, but the men did work hard all day and even though I paid for meals,etc. throughout the day. His response was "is this just for me? What about the rest of the guys" to which I replied "you're the boss that's for everyone please distribute it". Well how much is it he says and when I told him .... He just said ok and turned around and left. Not even a thank you. Regardless the very next business day I explained all of the circumstances to my moving coordinator and the salesperson and they couldn't have been more apologetic saying that they frequently receive complaints about this particular supervisor because he is not a "people person". My salesperson assured me he'd make it right and make me a satisfied customer. But... a week or two later all I received was an invoice for additional charges! To the tune of $1300!!! I immediately messaged him and ask him to call me and his answer was "I can't talk right now please message me your concerns", to which he replied that his hands were tied and there's nothing he can do. I received one long winded semi apology stating that if I could give molloy another chance he'd make it right and make sure that supervisor was not assigned to my storage move out. My reply was that I couldn't in good conscience do so and I still would like to hear from him with some curative regarding the overtime expenses which were his liability due to poor estimating and lack of properly researching the storage facility. To date, almost a month later, he still has not replied. Certainly not the way to satisfy an alienated customer. Please use a company that cares about their business and reputation because this one clearly does not.