total crooks!! beware ! i had very rare blue willow china left to me by my mom. put in storage for…read moreseveral months, they gave me 1 of 2 keys to my room with the management holding the other. they went through all the boxes and stole every piece of a dead womans china! total inside job! i hope they and everyone involved is cursed. total sleaze ball operation!!! stay away!

We finally got a decent storage facility in our area, lots of lighting , cameras for security and…read moreeasy to get in and out of. Most of all no extra fees like the most of them charge.

Great storage facility. I moved my stuff from a competitor because my cardboard boxes were…read morecollapsing from extreme humidity. I was told it was common for Georgia. Plastic tubs were dripping wet during the move out. No humidity problems here, and I'm not in the climate controlled units. All storage units are not equal. Star Storage is definitely top tier!!

(I have a unit in the Coal Mountain/Cumming location that is managed out of the Canton, GA office.)…read more Management called me and advised they found my unit unlocked with the lock and key inside. They advised the key had a lanyard/string around it. I was very perplexed by this because we have all keys that were issued to us and never have we had any keys with strings/lanyards around them. I went to the facility and thankfully nothing appeared missing. I called management and advised that my lock they issued must have been recycled because someone must have had a key and unlocked it. I asked if they would replace my lock with a new one. I also asked perhaps they were mistaken and it was a different storage room than mine that they found unlocked. The manager became defensive and said I was accusing her of being dishonest and that it is against their policy to recycle locks. She said she had a picture of my unit when she found it unlocked, and she knows it was mine unlocked. I asked if she could send me the picture and she said she no longer has it. I informed her that I am not accusing anyone of dishonesty, but rather that there must have been some mistake on their end- either they mistakenly identified the unlocked storage facility as mine or they mistakenly used the same lock on our unit so that a previous renter still has a key. The manager said they would not replace my lock and if I wanted to I could go buy another one and ended the call. Wow. I will be moving out of this storage facility. The mistake is on their end and instead of hearing me out, replacing the lock, they told me it was my fault and to deal with it. No thanks. I want a facility that is going to keep my stuff safe and then support me if there are issues.

I had my storage here for almost 2 years and the Staff there was always super helpful and friendly…read more the entire facility is very clean and well managed.

Paid my bill yesterday or the day before. (Before noon) and the code still says see manager. They…read morehave one job. And they fail. The new people are terrible.

We've been there for a few years and our rent kept going up despite all the difficulties getting to…read morethe units with construction as well as they don't seem to keep the grounds as clean as other facilities because there are tons of bugs all over the outside of units and until recently we had hardly any spider webs but they have gotten worse so I think it's an indication of the fact the grounds are not as clean as they should be and maybe the pest control is lacking from before. There's areas where there is puddles of mud that form when it is rain making it dangerous and difficult getting to one of our units and during the summer this area seemed to be an issue with mosquitoes and when we bring our son both of these were always a concern to have to keep reminding him to stay out of it or be careful and to come home with mosquito bites. We mainly moved due to price increases and the fact we found something closer to our home with controlled air space but the fact they were not keeping the grounds as clean sure made it a lot easier to make the decision despite the cost to move which is not cheap.

How many times is it ok for you guys to raise the cost of a unit? Every few months you will get a…read moreinnocent looking post card that just says "change of address " on the outside, but when you open it, surprise. It's another "small" bump on the cost of the unit. Since lost people have them on auto pay you would never even notice. I started at $70 a month and just received another magic postcard that would make it $125/mo. Thanks but no thanks. I will be moving my stuff out of there within a few days. Rip off.