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    Extra Space Storage

    5.0 (1 review)
    Closed 9:30 am - 6:00 pm

    Services - Extra Space Storage

    Self storage

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    2 years ago

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    Emily S.

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    All My Sons Moving & Storage

    All My Sons Moving & Storage

    (576 reviews)

    Honest and quick to response. I would definitely reach out again if I needed them…read more I have to use 85 characters to say what I did in 20 so I hope I'm at the limit.

    I am extremely disappointed with my experience with All My Sons Moving and feel as though we were…read moretaken advantage of. When booking, we were led to believe our move would cost around $1,500. Instead, our final bill was over $3,300--more than double what we anticipated. One of the main reasons we chose this company was because we were promised a 20% military discount. We actually canceled with another moving company based on that representation. When it came time to pay, I specifically asked where the military discount had been applied because I could not identify it on the invoice. The gentleman I spoke with was unable to explain where or how the discount had been applied, and after getting the runaround, I was told to review the invoice and let them know if I had any questions. After reviewing the invoice, all I could identify was the company's standard rate, and I still could not determine where the promised discount had been applied. The movers arrived at 10:00 a.m., but the fourth mover did not arrive until after 11:00 a.m. Despite that, we were billed as if four movers were present for the entire move. I do not believe customers should be charged for labor that was not provided. Additionally, while the crew lead was very nice and respectful, he appeared to spend much of the day outside listening to music and socializing while the rest of the crew completed the move. If we are paying for a crew of four movers, I would expect four movers actively working on the move, not two or three while one crew member spends a significant amount of time off the job. When I paid, I was specifically told that if the crew finished earlier than estimated, any unused time would be credited back and that billing adjustments were calculated in 15-minute increments. The crew finished approximately 30 minutes earlier than the time we were ultimately billed through, yet no adjustment was made. What has been even more frustrating is the complete lack of communication afterward. Our move took place on June 13, and the final invoice was sent at 7:45 p.m. that same evening. I emailed with concerns regarding the billing on June 15 and followed up again on June 17. As of June 29, I still have not received any response. Mistakes can happen, but ignoring a customer's legitimate billing concerns for over two weeks is unacceptable. Unfortunately, the lack of transparency, unexpected costs, billing discrepancies, and complete lack of follow-up have left me feeling highly disappointed and taken advantage of. I cannot recommend this company based on my experience.

    Zip Moving and Storage - White glove moving services with 800+ reviews

    Zip Moving and Storage

    (206 reviews)

    $

    Listen...moving is stressful enough, but Omar, Eswin, and Jose made this move an absolute breeze…read more These guys were fast, efficient, professional, and handled my belongings with care. From the moment they arrived, they got right to work and did not waste a single minute. I was honestly impressed by how quickly they packed/moved everything while still being careful with my furniture & boxes. What could have easily been a long, exhausting day turned into one of the smoothest moves I've ever had. They were respectful, friendly, hardworking, and worked incredibly well as a team. As a busy nurse who's juggling work, grad school, and life, I truly appreciated how seamless they made this process. Their professionalism and work ethic did not go unnoticed. If you're looking for movers who will show up, get the job done right, and exceed your expectations, ask for Omar, Eswin, and Jose. They were phenomenal, and I would absolutely use them again. Thank you guys for helping make my move into my new place so much easier!

    7/24: UPDATE: reimbursed for lawn damage. Not a dime for the damage done to the brand new…read moredresser I hadn't even had long enough put clothes in. It had just been delivered. Wouldn't recommend them still. Review not changed. 7/20: No reimbursement in full or any additional communication from this company and it's been almost 2 months. Avoid them at all costs! 7/14: Yes, accidents happen, we understand that and asked your company to make good on them. A $120 gesture of "goodwill" isn't reimbursement in full, it's a slap in the face that we refused. If there's truly a reimbursement in full for the brand new dresser and trench I will update this review again. If not, I'll update this with the communications from your staff.

    On The Move - Big truck!

    On The Move

    (24 reviews)

    We had a very good experience with On The Move Moving Company. Our move took us from Milton,…read moreGeorgia to Tampa, Florida. The dates were July 13th for packing, July 14th for loading, and July 15th for unloading into a storage facility. We met Randi at our home in Milton. She was very nice, professional and efficient and gave us an estimate. She gave us a price for packing, loading in Milton, and unloading in Tampa. It was a very fair price and we accepted it. Then, on the 13th, Dwain and his crew of young workers, many of whom were family started packing all of our belongings. They were very courteous, efficient, pleasant, and STRONG! On the 14th, they returned with a large crew and loaded two (2) medium-sized moving trucks, and were finished loading late in the afternoon, at which time they drove to Florida. On the 15th, Dwain, David and Peyton unloaded everything into our storage units in Tampa. All three (3) of them worked very hard, but were always pleasant and professional. They finished around 6:00 pm on the 15th and drove back to Georgia. Dwain was very organized and supervised the job well. I would highly recommend On The Move Moving Company, especially Dwain and all the young men of his crews. It was a good experience for us. Sincerely, Sherrill & Antonio Latour

    For the second time, my wife and I utilized the wonderful services of On The Move, moving company…read moreand had excellent results. I shopped around for various moving company quotes which ranged in under $1000 to over $4000. Primarily, I looked at 3 things to help in selecting a moving company: 1) Reviews 2) Price and 3) Location. As we were moving houses in-state (from Cumming to Duluth), it was important to find one that was not very far away. My wife and I made several smaller trips to the new house with boxes to help save on the costs. Pro Tip: - If you're able, consider moving smaller boxes by yourself piece by piece. This saves overall time on the day of move and their final quote. - I disassembled as much furniture as I could before they arrived. (bed frames, mirrors in boxes etc.)As such, the movers told me how grateful they were and also helped to lower the final costs a bit. Setting up the move: - Simple process of going to their website and submitting items needing moved. Since we had mostly the heavy bulky furniture, it made quoting process simple. - Once I narrowed down OTM, I made contact Lauren W. via phone who was very friendly and responsive. I informed her that I had an upright piano that I requested to be moved and she made sure to put in the work notes that the movers would need a piano dolly. - I paid a $150 deposit to "lock in" the date. Communication: - OTM movers were very responsive with keeping me updated with times of arrival and any questions answered. - They sent emails a few days before the move and the day before. They also called about an hour before they arrived to do a final confirmation. Day of Move: - On the day of the move, the crew (Joseph, Jayson, and Archie) showed up on time with their big box truck. - They greeted me then did a walk through to ensure they understood all the items needing moved. Once they understood, they went to work and started in. You could tell they were pros in how they communicated to each other with how they lifted and moved items. - From start to finish at the "old house" took about 2-3 hours. - I informed them that the piano had gotten damaged by other movers in the past and I did not want it to happen again. They made sure that it was handled with care, and it was. - After everything was moved to the truck and tied down, they did a final walk through with me to ensure they had not missed anything. - As it was getting close to lunch, Joseph communicated that they would be taking about an hour break and would meet me at the new house. - They arrived at the new house on time, then I told them where the furniture would need to go. They again started transporting the furniture. - 2 guys typically unloaded while the third assembled. - After everything was unloaded from the truck, I did a final walkthrough with Jayson to ensure everything was where it needed to be, no damage was present and if I needed them to readjust or remove anything. Costs: - While the quote was estimated between 850-950, the actual cost was 1331.69, which I felt was fair. - I paid with check and they lowered the overall cost a bit to wave processing fees if using a CC. Pros: - Joseph (crew chief), Jayson, and Karchie did a great job. They were friendly, enthusiastic, hard working, and communicated well. - They moved 2 heavy refrigerators at the "new house" when asked. - They appreciated that I had taken time to disassemble furniture beforehand and didn't have many boxes they had to pack or load. Cons: Minor complaints: these can be corrected by their crews being more aware of surroundings at customers houses. - They left used and empty tape rolls, soda bottles and trash in the rooms instead of cleaning them up. - After they had left for lunch, I did a walk-through at the "old house" and discovered one of them had forgotten to take their drill they used to assemble some furniture. They were glad when I gave it to them and seemed embarrassed that it had happened. Final thoughts: - OTM is a great company to have you help with your move. I felt the prices were fair and the workers they employed were great. - While we didn't run into serious issues (furniture damaged, personnel problems etc.) I'm confident that OTM upper leadership would not hesitate to make sure the problem was corrected and alleviated. - Another happy customer for OTM!

    Cortez's Helping Hands - Last review before we took another approach with marketing!

    Cortez's Helping Hands

    (8 reviews)

    Beware! Do NOT use this company. Some expensive items were missing after they movers left my…read moreproperty. I had to file a police report for my insurance as Cortez basically told me it was he said/she said and his guys don't steal. Save yourself some headache and hire real movers who are licensed and bonded. DO NOT USE THIS COMPANY! I only gave them one star to write the review. It's a zero!

    I really wanted to like this team and give them the benefit of the doubt. I had a crew of three do…read morea LOAD job, loading a 26' UHaul moving truck for a 3-bedroom apartment. One of the crew was on his phone nearly the whole time and needed several verbal prompts and reminders of tasks. Throughout the LOAD, the crew did not use tie-downs or ratchet straps at all to secure the load throughout the truck. I kept mentioning it as a suggestion (knowing they're the 'professionals' and should know what they're doing, and again, give them the benefit of the doubt... but I've also moved several times and know securing throughout the truck is critical for security) but they assured me 'it was packed tightly.' Additionally, the crew did not use provided furniture pads or plastic shrink wrap to wrap/protect furniture, shelving, pictures, paintings, etc. - even with me giving suggestions to do so... When we unloaded at our destination, several pieces of furniture were damaged, either punctured, scuffed, scratched, or bent... because the load was not tied down nor were furniture pads used to protect surfaces. I wanted to trust that everything would go well, but it didn't unfortunately... so all of this to say... I'd not recommend this team.

    Extra Space Storage - selfstorage - Updated June 2026

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