The Store Manager Wasima Jackson was Awesome! We viewed several units and she found me the perfect…read moresize unit I needed. Nice customer service and knowledgeable. Thanks!

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

Awful. Showed up to fill a propane tank, rang service bell, nobody came to greet me. Went to front…read more Was told they "weren't doing propane today" that's how I was greeted. So, they knew what I was doing, but was not told at the station, nor was I going to be. They were goi g to let me stand outside and just hoped I would go away. Why even offer the service?

This by far the most unprofessional location there is. Cedric Horton, the named GM at this location…read morelacks communication and managerial skills. I lost my bank card and came in to have it updated and added to auto pay. He didn't put my account on auto pay. I received an email saying I was late. I called first, he told me I was two months behind and was not on auto pay. He and I went back and forth because I could see that they were paid on the 2nd of February and I wasn't behind. I went in, only for him to add auto pay and then tell me I was already on auto pay and charge me a late fee. Instead of saying, I didn't add auto pay to the account and I'll waive the fee. I called the District Manager because why are we arguing...

if i could give zero stars, i most definitely would! let's…read moresee....where to begin...with lots of cons: 1. the hours that are posted here on the website are a joke! there are no hours posted at all on the door! how convenient for the useless mgr., chad, who doesn't answer the phone, no matter the hour or day called!! 2. he's only been in the office 1 time when i went to speak with him about getting the regional vp's phone number, which he wouldn't give me. he said he'd call his district mgr., & the d. m. would relay the message to the r. v. p. that i wanted to speak w/ him about the huge problem i had w/ chad! 3. chad said that it's, "corporate policy to always leave two (2) keys!" but, obviously chad isn't all that big on being a "corporate policy kinda guy" because there was only 1 key in the unit when i entered for the 1st time! 4. this "only 1 key left in the unit" fact was witnessed by the gentleman who came to help me into my unit because chad was "on his lunch break @ 3 p.m.". this man told me, as did 3 others, that chad goes on his lunch break @ 3 p.m. quite often & never comes back nor does he answer the phone as i witnessed! 5. i left several messages, getting the same b. s. message about "returning calls @ the earliest possible time...." & didn't reply to 3 urgent calls!!.... **i needed to get into my unit that day because i had a 20 foot uhaul rented & was supposed to head out of ga by nightfall with all of my items from my storage unit that day....yep, that day but chad never came back to work! i was there for hours trying to figure out how the heck i was going to get into my unit with the one (1) key i had that didn't work!? 6. the gentleman who helped me get into my unit the 1st & only time texted chad, asking for a return text but never received one, as i was standing within 10 feet of him while trying his very best to get chad to do as requested....text him back. this man then called chad & left a detailed message telling him that i'd been there for several hours trying to get into my unit & wanting him to return my calls (three--3) but i never received a single reply from chad! chad finally called him back & i took his phone, speaking with chad about why he wasn't in the office during "so called office hours" & he never would answer my repeated question..... "why aren't you in the office during what "should be normal business hours?" he said that sundays & mondays were his days off & i asked him who his back up person(s) is/were & he said there wasn't anyone available to help customers out of his two...two...2 days off!! really??!! no one to "mind the story for well over 48 hours??!! what??!! what public storage company (no pun intended) doesn't have an employee on duty when the mgr. has 2 days off, leaves @ 3 p.m. quite often, etc? i know, i know..... "public storage" on old dixie hiway, forest park, ga does.... no employee for anyone to help any customer for well over 48 hours!! 7. even more of an issue (if that's even possible) is about the horrible condition the round locking mechanism was in when i tried to get in (same issue on other units too) there's rust in the bottom of the lock & if there's rust there's obviously an issue, 1 where i couldn't even open the lock no matter how many jiggles, moving the door up & down a tad bit, having someone else see if they had the "magic touch, all the while holding their mouth right while standing on 1 foot" but....nope, a man who has the same issue w/ his lock tried but to no avail.... 8.chad told me i could call a locksmith & have the rusted, broken cylinder lock bored out, at my expense!! really??!! my expense when i could have used my 2nd key.... oh, that's right... i was only given one (1), going against corporate policy, per chad's converstion w/ me.... i'd say, wouldn't you?? i did call 2 locksmiths, & it would have cost me $150, which i didn't have because gas have just gone up to close to $4 per gallon!! 8. i had a long, expensive trip, moving a more than half empty 20 foot uhaul because i couldn't get into my unit because "chad was off & not willing to be a "customer-service oriented kinda guy", sparing 30 min. or so to come to the forest park ga, location to help a senior citizen, single lady with stage 3 cancer out..... or any backup employee who might have been "not like chad" but, maybe, maybe more customer-oriented!! nope....no back up whatsoever!! all chad kept repeating...."hire a locksmith..." why should i have to hire a lock smith when the bottom-line is... 9. if..if..if.. chad had followed "corporate policy" & left two (2) keys maybe the 2nd key, that i never, ever was given, could have opened the rusted, broken lock??!! of course, that wasn't ever known/tried because i didn't have two keys, per "corporate policy" but only one...isn't that against "corporate policy"?? just asking a very good question, wouldn't you agree?? 11. all my stuff is still in forest park, ga to no fault of my own...

Thank you Christina for your service today, I appreciate your patience, and efficiency!read more

The facility looks pretty clean. I had to load up at night and it was well lit…read more Tanica showed me the lot and the units available. She took care of everything I needed (5 stars for Tanica). The only thing I don't like is that the gate code is random instead of something more personal. Gate hours are 6am - 9pm on a daily basis.

this location charges your account automatically regardless of whether or not your autopay option…read moreis turned off. I contacted them about this twice and they still ran unauthorized charges, and their agents are unavailable even during the hours they are supposed to be.

It was a quick easy process to get a unit and it is conveniently located to the airport. Ms Alexia…read moreat the front desk was friendly and personable, she made the move in process a breeze. I highly recommend this place!!!

From the owner: Storage Units in College Park, GA - Sullivan Road…read moreGetting on a plane is hassle enough. Don't let the woes of modern travel get you down. Instead, employ the help of the self storage experts at ATL Storage - College Park on Sullivan Road. We're less than five minutes from the airport, providing comprehensive, affordable, and convenient storage for all of your belongings and for your car while you're away. Just pick up the phone, speak to our team, and start storing today. With all the features we offer, you can't go wrong. we run our business with you in mind. That's why we only have access hours during our office hours, to ensure that our customers and their belongings are protected. Our facility features interior storage units, drive-up accessible spaces, and upstairs rentals, giving you all the options you could need for the price you want. Enjoy the convenience of online bill pay, allowing you to pay your bill from home without ever having to drive to our facility.