I feel the need to update my review based on my recent experience with this facility. I returned a…read morefew weeks ago, slightly later than I had planned but was anxious to get the papers signed and move forward. To my dismay I was told that Kayley, the pleasant young lady I had dealt with previous, who I must say was the reason I chose storage mart over the others, had "chosen to move on".... Well come to find out she had not "chosen" to move on, She was Infact dismissed and it's my understanding that her dismissal was for a ridiculous minor infraction. So, in light of the latest experience I'm reducing my rating. My previous review was employee specific not a reflection of the business itself. I hope Kayley has moved on to a facility that actually appreciates her and what she will bring to their team.

I used this facility for 3 years. In the fall of 2018, my unit was burglarized and nearly…read moreeverything I owned was stolen. The management was not cooperative in helping me to solve the crime and get my belongings back. I escalated my communication to company executives and my emails went unresponded to. Their website claims you are in a safe facility, but when I was burglarized​, they claimed that they had no video, dismissed me, and suggested that I or someone I know had something to with it. If I had any idea that I would be treated with such disrespect and lack of concern, I would never have used this facility.

I rented a storage unit from them for 3 years while I was trying to buy a home while I fought…read morecancer. When I went to empty my unit, many items had to be thrown away due to mice and rat urine feces chewed up. Including one love seat, pictures curtains clothing bedding coats etc. Very sentimental stuff some of it as well due to deceased family. Excuse the poor grammar I am voice texting and it will not let me fix it. Beware leaving your stuff there if you care about it. They don't care about your things or you they care about the money. They also have lawyers that will dispute this kind of thing

I would have given them 4 stars, but the lady said she'd look at it and if it needed to be swept,…read moreshe'd get it ready... So why were there all those cobwebs? Also if you don't want to have any responsibility for personal items lost due to theft water damage, fire etc, just put it in there simply, we all need legal forms to be understandible. I digress. It's decent, my small unit is nicely priced.

There are several units that are occupied with people living in them. There are many missing items…read moreI believe the staff is stealing.

Great experience at the Grain Valley, Missouri Store. Don was very friendly and very helpful. It…read morewas one of the better experiences we've had with a storeage rental business. Needless to say, we became customers. Thank you Don.

Very clean with 24 hr monitoring and very helpful polite staff…read more Thank you StorageMart

Horrible experience. Got to the property during normal business hours and the door was locked so I…read morecalled the number listed on the door. Did the rental and all the paperwork over the phone. I was told the unit I was renting was a normal storage unit somewhat close to the office. Once the attendant returned to the property she took me to my unit. It was at the very end of the property on a gravel road and it was a POD, not a storage unit. I decided to cancel and was not offered any kind of reimbursement of the funds I have paid and I am being billed for a full months rent when I didn't even use the unit.

The worst storage facility I have ever done business with. You continually update their paperwork…read moreand update their information.They can't get it properly input into the computer. They charge you late fees even if you're on autopay, Because they can't seem to figure out how to get it into their computer. They charge you insurance on your units. Whether you want it or not, you provide them with documentation. You have homeowners insurance.They can't manage to get it input into their computer. They tell you the district manager will call you multiple times and he never does. Absolutely.The worst storage the company I have ever done business with. And there's some pretty c***** ones out there.

Today I rented an outdoor non-paved spot to park my companies work pull behind trailer. Hannah…read morecalled me to let me know that the billing went through, so my access code was activated. She asked me when I was going to stop by and I said within 20 minutes. She stated that she was going to leave to take a lunch, but did not want to take off until I arrived, to verify the access code would work. That really impressed the heck out of me that someone would put off taking a lunch to make sure that I did not have any problems with my new rental.