In the day and age of technology, everything is done virtually. In my reality, that's my preference. After reserving my unit online, which was very straight forward, no issues. There was even a discount for an online reservation. Everything else was handled via text, access code, FAQ, times, and details that one would need to know for renting a unit. Accessing the location was simple, and directions to and entering the facilities was as described. I would definitely rent from public storage again. Haven't had any issues this far, and I hope not to, but will update IF such situations arise. read more

So I am currently a tenant of Public Storage and I'll tell you what this is the worst storage I think in the state they've raised my rent on me $100 after six months then on top of that late on rent not even a one whole month, and they threatened to seize my unit and auction it off. I didn't think that was possible I thought that would be against the law. It blew my mind to think that I could lose all of my personal belongings for being late on rent one month. These people are evil straight up if you value your property do not rent from these people. read more

Public Storage - Text messages from Public Storage - Self Storage Near Me - Arlington, Washington

Rat infestation. We had a 10x20 unit from March of 21 to February 22. It was one of the first (maybe 5 down) after the office on the right. I wasn't made aware of the well known rat infestation until I showed up in person. I was told nearby units were supposedly not being offered due to 'tenants storing food' and a rat problem. All of our things were covered in rat droppings. A lot of which were items for our young kids. The property knew of the issue and didn't call to share the info. We're lucky to have come to empty it as it might've just gotten worst. The onsite manager is very nice, and was always helpful - and he did the best he could for me. He deserves a 5 star rating. Unless of course he decided not to inform us before I showed up - then a zero. I had flown up from AZ and was loading our 10x20 unit into a uhaul with a reservation that night in Oregon (1/3 of the way back to AZ). A lot of logistics as you can imagine. I didn't have the option of getting this matter handled correctly and I was told again and again that the owner would reach out - but that, we also didn't have insurance! YIKES. Didn't know I needed to protect myself from RATS!! This was back in February of this year 2022 and I've yet to hear a peep. This made for an absolutely awful move in experience to our new home. We had to stage everything in the garage in steps to clean and not bring toxic rat piss and shit into our new home. Thanks Public Storage. Massive, massive fail on this property's side in many ways. Huge F. Maybe, look elsewhere? And ask how they're protecting you from this. Hope you have better luck. read more

Public Storage - Self Storage Near Me - Arlington, Washington

See all

We're finally moving out of our Public Storage unit at Smokey Point in Arlington, WA, after a few years. Don't think that the price they offer you initially is what you'll keep paying. They kept raising the rent--reaching $529 for a 10 x 20 foot unit (a drive-up, but not climate controlled) for October of 2024. It's upsetting our stuff was slowly getting damaged. There were rodents in the unit. (There was damage to wooden furniture and to upholstery from chewing, and there were droppings.) Also, there was some water damage because of condensation from the ceiling. It feels great to leave! Like a lot of people, we couldn't move out until we found a new unit elsewhere AND had the time to move our stuff. Good luck with your move! read more

I have been renting from this place since 2018, and I have had nothing but problems with them. As in they increase your rent without even telling you, also during covid they didn't care that people where not able to work, they still wanted money for your rental space and where steadily selling people stuff off who couldn't afford to pay there rent . I had to shame them into working with me to pay mine. PUBLIC STORAGE do not care about there customers. They increased my rent by almost $100 even though I have been there for so long. read more

Guy at the desk was friendly. Communication via email and text and phone app made the process very easy.

If I could give a negative rating I would. I've rented 2 units at seperate times and both times they increased my rent 20% within the FIRST 3 MONTHS... each time.. at different times of the yr. So it's not some annual review, or review at a certain period of the yr. They wait 3 months from when you first rent. They do this because they bank on you not wanting to move du to the inconvenience. 20% is egregious. The manager and staff is a joke when you call for an explanation if you can ever get a hold of anyone. read more

When I went to check on our unit on Sunday there were some suspicious characters hanging around. No none was in the office (despite it being in the middle of the day). I called and left a message. I also called the toll-free number on the website to report what I saw as a potential emergency but there's no way to talk to an actual person. I used the text function to report the problem but it was obviously an AI thing that couldn't understand I wanted to report suspicious activity. We're planning on moving our stuff out as soon as possible. The facility is located in a pretty sketchy neighborhood, too, which we didn't realize at the time of moving in. read more

I rented a storage unit at the Smokey Point, WA facility through the Public Storage website. When I first opened the unit to store items, it was immediately apparent that there was a leak in the roof and the back part of the unit had standing water in it. In addition, what appeared to be black mold was on the back wall. I went to the representative onsite and asked for a refund and indicated that I would not be occupying the unit. I was told that the local property manager could not issue a refund and that it must come from corporate. I was given a phone number to call and after an inordinate amount of time navigating their automated phone system, I spoke to a representative. At that point, the issue was still unresolved. Later that day I received a phone call back explaining that the local property manager would issue a refund. I received $6.50 as a refund. I have attempted to resolve this issue by contacting customer support and the Executive Support Desk. So far... crickets. My advice is avoid Public Storage facilities. They are overpriced, customer service is inept. Very unprofessional. read more

This storage place it was nice then other like how it is set up was able to do most of the paper work on line made it fast and manger Judy was nice and help with boxes that you may need to move with I will tell my family to come to this place if they need a storage unit read more

Not secure at all. Just got a call this morning about my mother's unit getting broken into again. We are now in the process of looking for a much better facility with better... well... everything! To be honest we've never used storage units before so this is lessons learned. Always look for signs of previous break in(s). Scraped paint or fresh paint around locks. New paint or even new doors compared to surrounding doors. Look for security measures in place. How high are the fences? Are there video cameras? Is the gate secure? What kind of locks are in place for each unit? How many blind spots? How good is the insurance? What is the surrounding neighborhood like? read more

So far so good. Judy was great to deal with and very knowledgeable. With a great price it only gets better.

Joe from arl public storage has HIS best interest at heart NOT his customers. I was Totally disatisfied and actually shocked when joe basically called my wife as and I liars. Joe told his boss that we didn't get out of our unit on time(4 days) after the 1st actually due to joe putting a lock on my unit when I was paid in advance till March read more

On 3/27/2015 I rented a unit in building 5 in the far back corner of the Smokey Point Public Storage. This building had indoor entrances on a hallway, and no cameras inside the building. Outside, most of the security cameras are near the front of the complex. I felt safe here because the manager, Ian, lived in the mobile home right at the entrance and was very vigilant. At the end of July, 2016, Ian left to take over the Cooper Point Public Storage in Olympia. During the entire three weeks he was the new manager in August of 2016, George, to my knowledge, never moved in to the home in front. I was told on August 23rd that George would be finally moving in to the home, but the next time I checked in with their office I was told "George is no longer with the company." Why did the empty mobile home concern me? How about the fact that, in the month of August, the complex was hit by two burglary sprees.?!? One of them involved my unit. On the morning of August 13th George inspected Building 5 and found seven units burglarized, and property strewn all over the floor. Rather than take careful inventory of what was in the hallway, and transferring all of it to a neutral storage unit, George quickly shoved in items at random to each of the seven units and put new locks on them. I was contacted and instructed to come and do a property inventory for the group police report. When I did just that, I returned to George and Barb a large plastic tote full of other people's property that was locked into my unit by George. (I was the first to turn in my report.) Public Storage evicted a renter that was the main suspect in these August burglaries, but sat on the police reports and the mixed up property situation. I got on the phone and started making calls. This paid off. Barrett Crane, the District Manager from Renton, hired a new manager and pressured the office staff in Smokey Point to get the remaining burglary victims to do inventories of their units. Because of his efforts, I was able to get my personally-engraved Bissell Steam Cleaner and my comfortable computer chair back (I am sitting on it as I write this). Mr. Crane informed me just now over the phone that the new manager Shannon is now living in the mobile home in front, and they are installing new brighter L.E.D. lights for security. However, the camera situation is not going to change. The individual incident reports are now in the hands of the Arlington Police. I believe that upper Public Storage management responded well to the weakness of the local employees in their prevention and response to burglaries. I moved out, however, for an entirely different reason. Right after the burglary, I got a notice that my rent was being increased 18% (from $67 to $79). I got lured in on the "$1 for first month special", which sounds at first like they are losing money. The longer you rent from Public Storage, the more likely they are going to get that money back. read more

Every lady that works there are really friendly and super helpful

I would give this place a grade of 0 stars if I could. First off, the office hours are 'way off. The manager is NEVER in the office except on the 1st day of the month to accept payments. 2nd, she is VERY VERY rude. and, worst of all, the security there SUCKS. It looks secure with the gate and your own personal number to get in, but there are short chain link fences along the side (the side away from the freeway of course, so you can't even see the fence if you don't look) that anybody could climb over. I could tell my unit had been broken into more than once, but nothing was ever done about the fence, and the manager never would even acknowledge the problem. My boxes would be moved around, and there would be glass on the floor, etc... and footprints that didn't belong to me. Finally I was able to move, and I have discovered a lot of things missing... irreplaceable things, like pictures and school yearbooks, along with some antique items and other things that have great sentimental value to me. I carried insurance through this place but will never see a dime towards my loss. STAY AWAY FROM THIS STORAGE SPOT! There are many other storage places that are better. I hope this place gets SHUT DOWN PERMANENTLY! Side note: they advertise $1 for the first month rent, right? But what they DON'T advertise is all the extra charges for that first month, which equals the cost of a month's rent anyway. They are just a HUGE rip off. read more

Agreed with the other reviewer that this place doesn't deserve even that one star. Take your things elsewhere, they'll be safer, drier and better taken care of for sure. I don't even really have any constructive criticism because I tried to give it to them and they're not receptive anyway. I have dealt with Public Storage in the past in other locations and this one does not stack up at all in terms of security, cleanliness or climate control (there's no climate control; expect your cardboard boxes to get soggy). And we didn't get the $1 deal, either, even though reserved under that contract, they didn't give it to us in the end. read more

Sandy and Kelli are awesome. We have been renting a unit at this location for almost a year now. We are currently living in another state and plan to move back to WA in a couple of years. Sandy and Kelli have been great with all of our long distance business. Thank you so much! read more

I have had a great experience at this location. It is an older drive up storage place, yet it is well maintained. I have felt safe anytime I have gone; it is well lit, gated access and has someone on duty at all times. read more

apparently it's great customer service to hang the phone up on clients when you already have gone out of your way to make getting any questions answered impossible. I'll be calling cooperate, how Judy treats customers is disgusting. read more

Absolutely the WORST. We stored our boat at this place. It most likely would have been better off on the street. We had numerous issues . We finally found somewhere else to store the boat. When my husband went to pick it up someone totally stole all of the wiring off the trailer, stole the plug and was in the process of taking the license plate. Much more happened.They could care less. We paid monthly for our Boat to be trashed. read more

This is a great place . The staff has always been great to me . The units are nice and clean that I have seen.

I had no trouble with this storage unit. There is easy access, the facility is well maintained, and the manager, Ian is incredibly helpful and friendly. If I ever need to store any quantity of stuff again, I would definitely use this place. read more

I would NOT recommend this storage place at all! Just look at all the other reviews before this one. Too many people are getting ripped off behind their so-called 'secured storage'. the 5 star reviews are ALL FAKED and are used to bring up the average rating immediately after another bad review. DO NOT GO HERE!!! YOU WILL BE SORRY! I wanted to give this place a rating of NO STARS, but yelp won't let you. read more

I had a good experience at this location. Shannon was very helpful, friendly and professional. It's an older Public Storage place, but it is well maintained and they had just what I was looking for. The location is perfect for me. read more

In May I went to the Smokey Point Public storage. The manager went over with me the items I was going to be storing and recommended a size. She offered to take me to see the property and space. There was a golf cart behind the gate but she said it had quit running so we would have to walk. It was quite a distance and I have MS and walking is difficult for me. The space has been great, my garage isn't cluttered anymore. Sandy the manager has been very helpful and she is very professional. The five star rating is for the manager and the property. A raspberry for the person responsible for fixing the golf cart. read more

I was going to get a storage place. I was told their golfcart didn't work so I would have to walk to see the space. It was pouring down rain and I would have to walk to the very back of the property. I told the person that was working that I didn't want to walk in the rain and she said I could drive my car. This doesn't seem like a responsible way to run a business. I told her I'm going someplace that won't make me walk so far or in the rain to see a unit. What would someone that's disabled or old do? read more