Our internet goes down on THEIR end a minimum of once a month! Our only option is to talk to some…read moreoutsourced customer service rep who says sorry & hands out a ticket number so we can sit and wait and wait and wait for someone at Flint to concern themselves with restoring service we are PAYING for. I do NOT recommend using them for internet! Not if you want reliable service!

So i just took my modem too have it tested, approximately 11:23a when I arrived. I was told that…read morethe unit could not be tested on account that the technician would be going to lunch from 12 to 1...guess he needed time to prepare.

Hargray is Awful and worst than Mediacom. Internet out daily, technician comes weekly, no…read moreresolve.Don't do it !!!!!!! Do not Do not Do not

Connecting my internet would be a great help. Never experienced this before. I called several times…read morestill no Internet. It's gonna take a week for them to come out to reconnect my Internet. I'm out of work for a week.

I had an excellent experience with this Verizon Wireless location. While pondering upgrading my…read moreSamsung Galaxy S22 Ultra to the newest device S25 Ultra I searched on-line for phones and plans. Verizon had a trade in offer of $1000 to upgrade to the newest Galaxy. My old phone was in perfect condition and there were no issues but from my history with phones when things go bad I tend to have to upgrade immediately and they offer very little to no money for non working phones. A representative from this Verizon Wireless location called me. He told me that he saw I was interested in upgrading my phone but was wondering why I had not finalized my decision. He then asked if he could explain my options and walk me through different plans and devices. Thankfully Verizon's website has all the information you need to do everything online and explains everything very well. I truly appreciated the young man's call and if they did not close so early and charge $40 for me to come into the store I would have possibly did my upgrade in store. Either way the location provided excellent service. I strolled online for a few days trying to decide if I wanted my new phone mailed to me, have an associate come to my house and help me set it up for $40, go into the store and have someone do the upgrade also $40 or pickup the phone from the store and do it myself for free. I'm not sure when they started charging customers to come into the store for upgrades but if a phone cost over $1200 everything else should be free. I chose free and decided on having the phone placed in a locker at this Verizon location after I purchased it. I received an email once my phone was ready for pickup. I love that they have a locker pickup option and allowed me to get the phone at my convenience. When I arrived the store was closed. My pickup email gave clear instructions on how to retrieve my purchase from the locker. It was a painless process that took about 3 minutes, my phone and receipt were in a bag inside when I finally opened the locker. Although I did not have face to face contact, this Verizon location exceeded my expectations. I left feeling confident in my purchase and extremely satisfied with the service provided. I will definitely return to this store in the future if I need help with my phone or to purchase accessories.

Store is slow but carrier is great as far as service…read more Should hire people that care to maintain customer satisfaction all around

TERRIBLE. Do not let them deceive you. They (and their third party reps) will promise low prices…read moreand then charge you outrageously high monthly rates. They also promised faster upload and download speed and neither were true - coming from my husband who does some gaming and uses internet for school. THESE PEOPLE ARE A SCAM AND ARE THE WORST!!!!!!!

Service goes on for a while then off then on. It's been off for at least 2 hours this time and…read moreseveral other times this morning. They don't answer the phone. You are lucky IF you even get it to ring. More often than not it times out and hangs up before the first ring. They suck! And they are expensive too!!!

They keep calling our business to sell us phone service. I spoke with one person who put me through…read moreto her supervisor who told me to do some research and check out their BBB page. I did. Their rating is high, but ALL of their reviews are negative. So I determined they won't be getting my business. Someone else called and I told him exactly this, he then demanded that I read him the negative reviews. He was belligerent with me and I asked to be taken off their list. This morning they called again, as soon as she said "Birch" I (politely) said "let me stop you, based on reviews I've decided to not go with your company. I have asked to be taken off your list, please don't call me again" to which she responded "OK, I'll call you tomorrow!" in an angry way (tomorrow I will just mute her call and let her talk as long as she'd like). I called Birch directly after this experience, I'm giving them 2 stars instead of 1 because the lady I spoke with, Pat, from the Macon office was SO NICE and sounded genuinely irritated that I had been treated so poorly. She told me they use outside telemarketers and would put in a report. Pat, thank you for being a human and a kind lady.

Run, don't even walk away from them. You will regret ever signing up with them. They billed us…read moremonthly for web hosting and we could not restore our website after it went 'under repairs'. We called several times to be told that everything was in working order and there was nothing they could do. We just went without a website..... We found out when we were severing our ties with Birch that they had lost the company (their vendor) that did their web hosting. I had spoken with that company and they were the ones that told me the reason that we had no capability to use what we had been charged for for 2+ years. THE WORST. I am saving approximately $400.00 a month after finally getting out of our contract. We are a small company. Some of the staff was good, a LOT of them are rude. It's the people behind the scenes (level 2) that were nice, and helpful. After giving the proper notice (90 days) prior to our termination day, they billed us for another month of service and even were so nice as to turn us into collections FOR SERVICES WE NEVER RECEIVED. The explanation was that there is work on their end that has to be done, even if they are not providing service. When I wrote a letter to contest the billing, it was past their policy of '30 days to dispute'. THE WORST COMPANY I'VE EVER DEALT WITH IN MY 62 YEARS THAT WASN'T AN ALL OUT SCAM.

Roland was a good salesperson to have when shopping for 2 upgraded phones and internet service. We…read morewere even able to take our trade-ins back home to make sure everything transferred to our new phones. The issue came today when I attempted to take the trade-ins back to the store. The account is in my husband's name so the salesman wouldn't accept them, claiming he couldn't look up the account (though I had all info and my husband's SSN). I even had my new phone so he could see my number on the account but he wouldn't take them. Absolutely ridiculous - I was simply turning in phones that had already been approved for trade-in!). Now I have to make time to get back over there again after dealing with customer service to get my name added to the primary account holders so they'll accept them. Next time, we'll just order phones online and skip Verizon entirely. Not worth the hassle and time.

Associate was VERY helpful and worked hard to find a resolution. I believe her name was Amani.read more