So, just as a follow up - someone from the office contacted me about a week after I posted the…read morefirst review and I asked me when I could be available to schedule a follow up with Dr. Bailey. I went ahead and scheduled a video visit with him for today (Oct 9) at 8:30. Logged on a few minutes before 8:30. Waited almost 15 minutes, Dr. Bailey was a no show. Someone from the office called me about 20 minutes after I left the call, saying Dr. Bailey was seeing other patients and would I like to reschedule. I said no. I don't need any other information to let me know that I need to look for another provider. Very unprofessional operation, I don't recommend.

From the owner: Family Medicine Non-operative Sports Medicineread more

Had some physical therapy here for my elbow. Charles Owen is awesome! He gave me great treatment,…read moretaught me the exercises and stretches I needed and every time I came to the office everyone was very kind, patient and knowledgeable. Got top notch care - elbow feeling much better. Cannot recommend highly enough!

Great experience here each time I've gone. Always a pleasure and I can really feel the difference…read morewith the exercises I've been given. I would absolutely recommend them.

If I could give negative stars, I would. I have never had a doctor treat me like Dr Bircoll did…read more Upon explaining my issue, I was cut off and told he will not treat my issue (a baker's cyst). I asked if he could please let me finish explaining and he said sure but just know, I won't do anything. I was dismissed. I was not listened to or taken seriously. He offered a shot and PT and anti-inflammatories which I have already done. I can't believe he's allowed to practice medicine. I asked about an MRI and he said 'if you want to waste your money sure I can order one". Completely shocked he has any repeat patients.

What a narcissist. He texted a photo of himself and asked for a review, OK, here goes: The bottom…read moreline is that during both visits, he has never actually looked at my injured knees. What? I had twisted both knees and heard cracks. Big pain! Couldn't walk. I had to be brought in a wheelchair. He only looked at x-rays, noted there were no breaks or arthritis, and asked me to extend my legs. I couldn't. I was sent home with pills, diagnosed with inflammation. He literally spent about four minutes with me. I asked Resurgens for another doctor. No. Five months later I was still hobbling. My PCP ordered an MRI and referred me back to Bircoll with torn cartilage, debris and a baker cyst. Again, Bircoll never examined my knee or asked me any questions. He kept me waiting almost two hours so he could look at the MRI. Then he chastised me for getting the MRI, remarking that the results didn't matter because I'm old and I just have to live with it. I don't know if he ever looked at the MRI. Judging by the way he was dodging questions, I think not. I asked how to help my knees heal better, what to do for the pain and swelling, or to help the cyst reabsorb. He flatly refused to answer anything. You go to a doctor for help. This one has done nothing - twice. There won't be a third time.

By far the best PT experience I've had, and I've been required to go to 3 now. Avie is incredibly…read moreknowledgeable, even when it comes to hypermobile/more complex patients. The office is staff is great too, and the facilities are always clean.

Erika Belmore was my therapist. She is absolutely wonderful. I came to the clinic using a walker…read moreafter having a total right knee replacement. I was referred to her by my in-home therapist Nora. Erika was friendly, warm, caring, and gentle. She is professional, knowledgeable, and kind. She worked with me for 12 weeks to restore my walking abilities. I am now able to walk without a limp, go up and down stairs without pain. I would recommend Erika for any physical therapy needs you may have. Thank you Sundra Culpepper

Terrible. Dr Bircoll was rude, insulting and dismissive. I…read morehave never been treated so poorly by a Dr. He acted like he was annoyed that he had to spend the 90 seconds that he spent with me. This was after I finally got to see him 50 minutes past my scheduled appointment. If you are concerned about your health do NOT go see him. It's a complete waste of time and money.

Doctor Bircoll visit lasted probably 3 minutes. He seemed to be in a hurry. Interrupted while I was…read moretrying to ask questions, and seemed not to really care about my injury. I still scheduled PT and of the 4 visits , I had 3 different therapists. The first visit was fine, the 2nd with a totally different PT was a waste of my money because I had to go through the same questions and explanations as the first. I assume they don't have a data base to share patients records and such.On the 4th visit I had yet another different therapist. Total waste of time and money.

I need to walk to keep my lungs clear. I recently moved to Decatur, and ended up walking on…read moreconcrete and/or asphalt more than I ever had. I developed heel pain that was affecting my gait and making it very hard to walk. I tried running shoes and shoe inserts, as well as walking in wooded areas. It helped but was no cure Benchmark got me back to walking with both heels down and enjoying every minute of it. I cannot thank Ariel and Dominic enough, as well as all the staff there who combined to seamlessly get me over this pain! When I stretched a different muscle, they even fixed that! Best physical therapy experience (except for the needle, maybe) ever! Anne P.

Ariel and Ben have been fantastic helping with my shoulder issues. Easy scheduling and no…read moreinsurance nightmare! The exercises have been easy to understand and are showing real results.

I was a patient at this practice for about 8 years. I'll preface by saying for the most part, my…read moremedical care and the medical staff were good. However, the front office staff and office policies have not been a good experience. I recently moved out of state and attempted to access my records via the patient portal and could not access them. Per an email request, I received a phone call saying I could complete a form for my new physician (I've already done this) and if I wanted my records I could PAY A FEE for them to be provided via CD. I have two overwhelming concerns: 1) I and/or my insurance company have paid through the nose for medical care for the past 8 years; and 2) who uses CDs anymore-- new computers don't come with a CD drive! What century are you in? Everything is cloud-based now and precisely why I should be able to access my records via the portal. As an example, I can access my Emory and Mayo Clinic records today (some are over 2 decades old and others over a decade old). This is a terrible business practice and nothing but a MONEY MAKER for this practice. I'm hugely disappointed in this nonsensical practice. And, I would also be concerned about a medical office SNAIL MAILING private, medical records. Isn't this a HIPAA privacy concern?

This practice has a lot of great reviews and I want to share my experience in case it helps…read moresomeone. In January 2025 I made an appointment for the earliest new patient appointment, which was in June 2025. I decided to wait for the appointment because I really appreciated the philosophy found on the website and definitely liked the glowing reviews. I had positive interactions with all staff I encountered and the clinic was clean and bright. The provider I met with suspected a new problem/diagnosis and so started a work up with labs and imaging. Clinic staff did follow up with me once labs resulted out and referred me to a specialist. The ordered imaging was performed ~2 weeks after my new patient appt but I never received follow up, from the NP or anyone else at Ponce Primary Care re: the imaging results. It has now been ~3 months since my last communication, specific to my care, with anyone in this office. I decided to reach out to discuss the standard of care, which I felt to be lacking. Dr. Chad Costley did return my call within an hour or so and he did verbalize disappointment with my situation. He assured me that my experience is unfortunately the exception to their typical patient experience. I was informed that the NP I had been assigned to was "only part-time and here less than a month". I did not ever receive any communication from Ponce Primary Care to notify me that my assigned provider was departing or to invite me to call to schedule with another provider for seamless continuity of care. I was told that my imaging results were never sent by the imaging facility I went to and that "this is where the wheels came off". That is absolutely possible but it was also not confirmed to be true at the time of the statement. The report not being in the patient chart does not mean it was never received by the ordering office or sent to the ordering provider. Sometimes things get scanned and assigned incorrectly, or not scanned at all. Lots of possibilities there. To me, that shows a lack of accountability for not holding a supervisory review of a departing provider's caseload/EMR task list and it also fails to consider that an out-of-state fax number associated with the ordering provider could be the problem. I waited 6 months for a new patient appointment and, whatever the circumstances, was lost in the shuffle. I will not be continuing with this practice, although I'm sure they have many satisfied patients as evidenced by their overall rating. My advice if you wish to establish/continue care here: Be able to advocate for yourself and for your own healthcare. Be knowledgeable about when to follow up on your care in case the practice doesn't. If the wait is still 6 months out for a new patient appointment when you try to schedule, do not think an extra special or VIP experience awaits you - realize that they just might be too busy to accept new patients.