We have had an unfortunate event with Paul; he took the deposit, has not finished our entry door, and it is impossible to get a hold of him.
I will attach photos of the call logs, messages, and the contract. He was quick to sign the contract and take the $1,000 deposit. He was hired to replace the entry door, the storm glass door, and a window in the bathroom. He told my wife that he never sees his Facebook messages and he was sorry he had not been able to respond to her. I have reached out to him several times by his cell number, by text, and by email, but we have yet to hear back from Paul. The job was supposed to start on Monday, September 21, but he canceled because of rain. It was light rain until 10 a.m., then sunny the whole day. He showed up Wednesday, 9/23, to tear out the storm door and main door; he put up the main door, but there is no trim inside. Remindel younthe whole job of window and door were supposed to he taken care all in the same day from the conversation we had when signing the contract. He was supposed to install the storm door and return Friday, 9/25, but he texted the day of and canceled. It is now Monday, 9/28, and after several attempts to confirm when he would come, I still have not heard from him to finish the job, there has been no response, no callback, and nothing. In one of the screenshots, you will see he was supposed to come and finish the job on 09/28 or 09/29. We haven't heard from him since Friday, 09/25. My wife even told him not to bother with the bathroom window, just to commit and finish the door. It is now September 30 and multiple calls and messages were made and still Paul has made no contact or come back to complete the job.
I cannot even leave him a voicemail because his mailbox is full.
He was referred by multiple people on Facebook, so since we saw his name and company come up multiple times, we decided to reach out to Paul. I feel like we got taken advantage of and scammed. We are out of money now and will possibly have to look for a new contractor.
I understand he is a small business, but communication goes a long way. To take money and text the day of that he was not going to show up is a huge inconvenience. We are taking time off work and adjusting our schedules for Paul, and he does not show up.
We lost money, and he cost us money, time, and frustration. read more