I noticed the other review mentioned it was for a different business, this review is for Hospice…read moreand Palliative Care of the Piedmont. I've given this a lot of thought and debated on if I should write a review as hospice really isn't something I'd expect people to look for on Yelp but decided I would due to the great staff. My father was here for multiple weeks and the level of care was excellent. As soon as the call button was pressed someone came to see what was needed. It was often a volunteer and if he needed something that needed to be done by the medical staff the volunteer would get them within minutes.

...I never been here. Yelp changed this to a different location after I reviewed it…read more I have a textbook obsession. yayyyy this place is it. but kind of pricey for them compared to where I lived. in the middle of nowhere n not much down here, so I try to read...try. thank goodness for thrift shop!

My mother was dying of renal failure and was transferred to Open Arms Hospice. What a lovely,…read moregentle, peaceful facility with kind staff and amazing Nurses. We had a Chaplain and Social Worker available to guide us through this extremely difficult time. My mother was never in pain, thanks to Nurses who always responded to her button call. She was treated with respect and compassion, always. The facility is beautiful, plenty of space for families to gather together as well as a dining room that prepared hot food for purchase. Open Arms will always hold a special place in my heart.

This facility is a class act. I chose here because I had heard how WONDERFUL they were from a good…read morefriend. My husband passed here in just a few days but they made him comfortable & me as well. This is a really really nice place to die. They understand the death process & the employees are top notch. Dr. Carey is caring, knowledgeable and empathetic to the family of the sick person.

I have to say I have never worked for or with a team so loving and caring before and couldn't ask…read morefor a better boss. Her heart is way bigger than u could ever imagine.

Hands of Mercy Hospice is absolutely wonderful! They worked with my family so well! The treatment…read moremy stepdad had was hands down the best!! The nurses were with us every step of the way! If we needed them all we had to do was call and they would be here within minutes! The pastor is wonderful as well! He even came to the funeral which was greatly appreciated and showed the love he has for all of God's children!! If we are in that situation again with a family member there is No one else we would call! I can't express how much we love this these people and how they loved us!!! Much Love, Teresa Darnell

As a former employee of Hands of Mercy Hospice, I can attest to the fact that It has an excellent…read moreInterdisciplinary staff to care for your loved one in their final days. Being a small locally owned company, it allows the staff to be able to focus more on quality than quantity. If I had a family member in need, these are the people I would want to assist me in their care. Their compassion and caring is beyond measure.

Heart Strings cared for our mother with expert medical care, pain management as well as emotional…read moreand spiritual support for the family. We found out the hard way that hospice is actually a gift! While in the hospital setting it gave her the freedom to live the last days of her life by offering comfort, dignity while transitioning on her own terms. Highly recommended.

From the owner: Specializing in: - Hospices…read more- Home Health Care Equipment & Supplies

There are no words to truly express how grateful we are to Comfort Keepers and the remarkable…read moreCaregivers we've come to know as family. From the moment we met with Jeff and then, Janet, we knew our Mom was in good hands. Thank you to each and everyone of you!

My wife and I relocated to Augusta, GA last year (2021) and needed a part-time caregiver to assist…read morewith various tasks (changing bed linens, bathing, grooming, etc.). I talked with several agencies and selected Comfort Keepers based on our interactions with the agency rep (Ron) who visited our home twice. They listened carefully to what our needs were and they crafted a care plan that is truly caring and supportive. Our caregiver is the best. Catherine could not be more caring toward both of us (I expected her to be caring toward my wife, but she has helped me in so many ways, too!) She goes above and beyond what we expect -- she helps me with housekeeping chores, doing laundry, engaging with my wife... she even helps out with our three cats! I know caregiving is a difficult job and I am so grateful for Comfort Keepers and Catherine. She makes the job look easy and I so appreciate her help. I highly recommend them for anyone looking for a caregiver.

My experience is with the Greenville, SC location. I was so impressed with the owner of this…read morelocation. Before hiring he excepted my phone calls readily. During a week of caregiving, my mother fell and had to have stitches in her head. The caregiver seemed more concerned that she was due to leave at 2 pm and this happened at 1:30. She also left my front door unlocked when she left. She was walking behind my mother instead of beside of or in front of when she fell. I was never angry, but wanted to express my disappointment of how the situation was handled to the owner. Thinking he could inform the caregiver of the proper way to handle emergencies. I called on a Monday and left a message. Waited until Thursday and called again. I have now been home for over a week and a half and still have not received a call back. Very unprofessional! Any professional company would address the situation or have the common courtesy to assure that the person was doing ok after a fall with a head injury.

If what you need is care for an elderly person please do NOT use this service. We hired them to…read moreclean a small apartment and do other small chores for my mother, although they had promised they could also sit with her if she became unwell, could even help her shower. We never once went to see my mom that the apartment was not filthy. My mother did not want to change once she knew the person who came so we kept trying to call to complain in hopes of them remedying the problem. Daniel, head honcho, was always supposed to call back but after two months of us calling twice weekly we realized they never return calls! Not even the day that i because my mother was in the hospital and I desperately needed a sitter for two days until I could arrive from out of town!! The lady who answered the phone was always kind, said she would have him call and even gave us his email. They do not care about their clients, no clue what they did unless just dropped by to chat for 2 hours. It took us two days of scrubbing to get apartment back in shape plus find another service. Don't trust Visiting angels, at least not this particular branch (Greenville SC office). Useless.

I'm glad that this facility has been able to help some people in the community, but there are some…read morethings you should know before placing your dying loved one here. This is a for profit organization that pays its "liaisons" a commission for each admission. Beware of the information provided by these individuals as they are salespeople who will misrepresent the facility to make their commission. The nursing ratio we experienced was 1 nurse to 9 patients. If your loved one has high medication or care needs, this is not the appropriate place for them. There is not a provider on site 24/7 like a hospital palliative care environment. Contacting the on-call provider delays patient care, and the provider does not conduct a complete evaluation of patients admitted outside of regular business hours. Our story: My dad was receiving excellent, high-level care in the palliative care unit at Spartanburg Regional Medical Center. The nursing ratio was 1 nurse and patient care technician for every 2 patients. Ashley Skinner contacted our family while he was there and introduced herself as a hospice "liaison." (We later saw that she refers to herself as a hospice "marketing specialist" on social networking sites.) She convinced us to transfer my dad to the Forest City hospice facility. She promised us that he would receive better care than the hospital environment could provide, the same medications he had been stabilized on, and would be in a better environment. While the Forest City facility looks very nice, the level of care was grossly inadequate. There was no physician/provider on site when he arrived, and no physician/provider contacted us or conducted a virtual or face-to-face intake consultation. His chart was also clearly not reviewed in advance of his arrival as the facility was not prepared to care for him. My dad was receiving morphine and direct nursing care every 30 minutes (at a minimum) in the hospital. When we arrived at the hospice facility we were told the nurse would only be able to see him once per hour because she had 8 other patients to take care of. She stated that they did not have enough staffing or enough morphine in the facility to dose him that frequently. The nurse told us that they would run out of morphine, which is appalling for a facility designed around helping patients pass in comfort. When my dad began to show signs of pain, I asked the nurse to medicate him. She said that she could not because the orders for morphine were for only once per hour. I had to beg her to contact the on-call provider to update the orders. Time passed and my dad was still in pain. I was frequently asking the nurse for some action to be taken, but she stayed behind the desk and reminded us that she had 9 patients to take care of but had not seen any of them yet. The impact was that our dying loved one was in distress and was being denied treatment because the facility did not have appropriate medication orders, staff, or medication supply. We contacted the Spartanburg Regional on-call hospice support team and were advised to call 911 to emergently extract him from the hospice facility so he could receive adequate care elsewhere. He was picked up by EMS and transferred to Rutherford Regional Medical Center where he received immediate treatment with IV morphine and lorazepam from the ER staff without hesitation. Had we been appropriately informed of the nursing ratio, absence of an on-site provider, and limitations of the facility, we would not have transferred my dad out of Spartanburg. Unfortunately we encountered a salesperson, Ashley Skinner, who was either grossly misinformed or knowingly lied to us about the capabilities of the facility to earn her commission.

From the owner: Our Goal is Quality of Life HOCF has nearly 100 professional staff members and more than 200…read moretrained volunteers who provide expert care to hundreds of people each year through a variety of services. We want to help patients and families live their desired quality of life; no matter what their situation, we want them to be able to confront and manage any circumstances of serious or terminal illness, loss and grief. We strive to improve our community s quality of living and dying through the following: 1) hospice care; 2) palliative care; 3) bereavement care; and 4) education.