My experience is with the Greenville, SC location. I was so impressed with the owner of this location. Before hiring he excepted my phone calls readily. During a week of caregiving, my mother fell and had to have stitches in her head. The caregiver seemed more concerned that she was due to leave at 2 pm and this happened at 1:30. She also left my front door unlocked when she left. She was walking behind my mother instead of beside of or in front of when she fell. I was never angry, but wanted to express my disappointment of how the situation was handled to the owner. Thinking he could inform the caregiver of the proper way to handle emergencies. I called on a Monday and left a message. Waited until Thursday and called again. I have now been home for over a week and a half and still have not received a call back. Very unprofessional! Any professional company would address the situation or have the common courtesy to assure that the person was doing ok after a fall with a head injury. read more

If what you need is care for an elderly person please do NOT use this service. We hired them to clean a small apartment and do other small chores for my mother, although they had promised they could also sit with her if she became unwell, could even help her shower. We never once went to see my mom that the apartment was not filthy. My mother did not want to change once she knew the person who came so we kept trying to call to complain in hopes of them remedying the problem. Daniel, head honcho, was always supposed to call back but after two months of us calling twice weekly we realized they never return calls! Not even the day that i because my mother was in the hospital and I desperately needed a sitter for two days until I could arrive from out of town!! The lady who answered the phone was always kind, said she would have him call and even gave us his email. They do not care about their clients, no clue what they did unless just dropped by to chat for 2 hours. It took us two days of scrubbing to get apartment back in shape plus find another service. Don't trust Visiting angels, at least not this particular branch (Greenville SC office). Useless. read more

I'm not exactly sure what location I used I live in greer sc. I had the worst care I called them 2 weeks in advance of my surgery & told them that I needed three 24 hour shifts & four 12 hour shifts. The case coordinator was very friendly said no problem. 2 days before my surgery I called them because I hadn't heard back from them I wanted to know if everything's ok. I was told they were short handed & so far they dont have a ride for me to get my surgery. I was dumbfounded because I made the arrangements 2 weeks prior. Luckily at the last minute I got a ride. During the night after surgery I pulled out my drain I woke up in a pool of blood. I stood up & went in the bathroom to try and figure out what was happening & blood gushed down my legs all over the floor. I was scared to death the night caregiver wakes up & calls my doctor he said to get me to him right away. But......she had to leave to go 2 her next job. She called her coordinator & told him what's going on & then she left. She left a crying terrified woman swimming in blood alone. A hour goes by a care giver shows up shocked at what shes seeing she said the coordinator didnt tell her what's going on he just called & asked her to come. As the week went on they never worked a full shift I paid for 12 hours I got 3 that happened for 4 days I would call them & ask if someone was coming & theyd say no they're short handed. The very last caregiver they sent was creepy & ignorant after 5mins I said you dont have to stay after my doctors appointment she said no she'll stay. When we got back to my house she started ranting about her love for trump & climate change was a myth & rants about mainstream media. She was really upsetting me she could tell I was getting pissed. She looked at her watch & said she can leave a little early if I want. I said please go. I did get a refund for the missed shifts. But its unethical to tell me no problem they have the shifts covered when they didnt. DONT USE VISITING ANGELS! read more

My mother very suddenly took a turn for the worse and went from independent living to hospice. We wanted to keep her at home so we called Visiting Angels for assistance. Daniel, the owner, was wonderful and extremely responsive. He met with us and our mom and was able to find a caregiver for us to begin the next week. Our mom's caregiver, Michelle, is fantastic!!!! Michelle will do everything and anything that needs to be done....without waiting to be asked. She has a great personality, is very caring and gentle, and is a wonderful match for my mom. She has already become like a part of our family. read more