We've been customers for 10 years and never had an issue (but also never filed a homeowners…read moreinsurance claim). The one time this year we had an issue, the claim process was miscommunicated and mishandled. We're taking our insurance business elsewhere because if you can't assist when we need it and just excel at sending birthday and holiday cards, we need a new agency.

DO NOT DO BUSINESS WITH THIS MAN. I have had insurance for many, many years and have always asked…read morefor a $1,000 deductible. Ross put me into a 1% deductible of State Farms value of the home. Ross told me State Farm switched to a percentage rating in 2018. Three other State Farm agents told me that this policy changed in Indiana in the last 2 years. I never knew there was a percentage of the property option. If when I first got the insurance and State Farm was changing the normal deductible policy of all insurance companies, this should have been explained in detail and he did not do that. I asked for $1,000 and he gave me 1% relying on the fact that most people do not look that closely because most agents are not liars. I also found out I could have had an option of 1/5 percent. He never advised me of that. I was leaving Farmers and getting quotes. He wanted new business and he lied to get it. Are you aware all policies with State Farm in Indiana, If you are just now checking and finding out your deductible is a percentage and you were not advised please log on to Facebook, I Hate State Farm, and join the lawsuit. Do not believe anything that comes out of this man's mouth. He confirmed he lied to me when he said you can sue me, but you will never win. It was obvious that others have already confronted him with this problem.

David Bruce has been my agent since I graduated from college and he and his staff have offered…read morestellar service in the area of efficiency, diligency, honesty, dependability and served with the upmost respect. David Bruce and his staff have gone above and beyond in every situation I needed them for and have proven why I have stayed with them over 30+ years. He and his staff have worked with car dealerships to make sure I was taken care of with the upmost care and respect and assuarance. He has supported me beyond measure when I bought my first home and had to switch from renters insurance to home owners insurance. He has answered a multitude of questions and inquiries to help guide every decision I needed to make regarding auto insurance and home insurance. He has taken the time to contact me personally and professionally to offer support in challenging situations and if it impacted my insurance needs. He and his staff have reached out to me during the loss of my father and made sure they accommodated my insurance needs in diffiult times. He and his staff sends birthday greeting cards every year and major holiday. David and his staff help me researched every vehicle I was seeking to purchase and gave me an estimate on the cost of insurance and coverage on every vehicle for safety and dependability. David and his staff have came to my locations if needed to provide service to me and have gone above and beyond in every area of insurance care. They have referred me to various reliable and dependable companies when I needed body work completed and is overall top notch in providing stellar service. When they relocated to Zionsville, I also continue to be their customer because they continue to serve me with stellar service. Continuing with David Bruce and his staff is one of the best business decisions I have made. Sincerely, Julia B.

I've been with David (state farm) for over 15 years. So, I recently started a new position which…read morecalls for shift work. I missed a car insurance payment. Through voicemail David hounded me for days with settle threats of loosing my license if my insurance isn't paid. On my first day off I call to speak with David but his assistant answered. She wouldn't put him on the phone but lightly demanded me make the payment with her. After I noticed her getting aggressive, I asked to be transferred to him. To my surprise, he had the same attitude! Not apologetic, just stating "he doesn't like playing phone tag". At this point I informed him I will transfer my business to another agent.

Just switched to Erie Insurance per a great agent, Nic Easton, with Hometown Insurance in…read moreBrownsburg. Nic worked to help us find and acquire better insurance for a better price. He was very knowledgeable and professional, and helped us understand just what we were covered for and why. The whole team at the Hometown office was efficient and helped make the transition very smooth. We highly recommend Hometown Insurance for their service, knowledge and professionalism. Rob & Vickie

I have utilized Hometown Insurance for years now and have received nothing but the highest quality…read moreservice. These guys work hard to save you money and also as importantly in our busy lives, time. Always available for questions and help when needed and they strive to find you the best products to meet your needs at the best prices available. Highly recommend Hometown Insurance for all your needs! Give this group a shout and see how you can save time and money. Thanks again!

Let me defend Mr Peacock. It's pretty easy to do what you did. I had insurance with him for 25…read moreyears. I never knew Jim to be anything but honest. When I left him it was because my business had moved to something that was better fit for a different company. American Family is a great company just didn't really fit with my business. That said Jim was trying to insure you didn't have a huge issue if just once your son drove your car and ran it into someone. What you are online in a public forum doing is slander. Jim is the most honest agent I've ever met to the point of losing my business!!

Terrible service. While price was good a few years ago, it was getting worse on pricing. You could…read moretry and email him but he would insist on calling you during work hours, instead of an email. He also told me it was a LAW that I had to insure anyone that lived in my house and had a drivers license, even if we told him he was not driving any vehicles. My son just got his license and did not even have a car yet, and Jim told me I had to cover him. I called the insurance commissioner and found out he was wrong. I told him and he was real defensive, telling me he had 41 yrs of experience. He talked to his underwriters and found out I was right. Which ticked him off even more. So I was paying for something I did not have too. You figure after 41 yrs, he would know that. OR was he just ripping me off.

I could not have been happier with State Farm's support for remediation and reconstruction of a…read morewater event. The State Farm adjuster was professional, thorough, and prompt in leading me through the claims process.

Have been with Chris and his crew for the entire time he has been a State Farm Agent. I have…read moreabsolutely no plan to leave. I have always receive personal, hands on treatment with them all. Whenever I see Chris, he always asks how my wife and Children are doing. He has known my kids since they were babies and one is now a separate customer of Chris's with his own policy. My wife switch over to State Farm before we got married and that was 25 yrs ago.

If you are looking for a fair and honest quote and wonderful service, Penwell Insurance in Cicero…read moreis the Best! Kara went way out of her way to work to get my policies completed.

My agent Ken was amazing! Great customer service. Very knowledgeable about the products and…read moreservices offered. Ken went above and beyond for me to make sure I had coverage for the busy holiday weekend!!! I would definitely recommend. Thank you Ken!!!!!

Great guy! Went straight to business and helped explaining everything. He's for the people.read more