Security is very important to us. Having an infant at the time of install, we really appreciated the recommendation from a friend to PASS. We had them out to install immediately.
We have had PASS for 20 months now and the police have been out 3 times due to faulty alarms. It's so embarrassing when false alarms happen. It's also very scary. When this has happened in the middle of the night, I have called 911 myself thinking there was an intruder. To have had that happen, I can assure you it is very scary.
When we called in to PASS, we hoped to have a reasonable conversation. We were blamed that it must be something we did or "just a lot of wind" that set it off. When we called about the nonresponsive cameras, first, I was blamed for it not working. It took several calls to have them agree to come see it. When they did, the service man found the camera was faulty and it wasn't anything we did.
We now have the second camera that has stopped working and the sensor that goes off repeatedly. I don't turn it on now because it'll set off the alarm and PASS will send the Police out. The service representative was helpful but not able to authorize anything. We've requested to part ways and cancel the service. We have been denied and the owner continues to be combative and rude. He says he has a contractual agreement to keep us and he said, "I don't make any money on you until the third year." Seriously.
We've offered to pay a penalty and end the contract. He refuses. read more