I've been a lower customer for over 10 years and my bill is $150 a month I asked for a discount on my bill and they said absolutely not whatever you do run don't walk away from this company read more

Needed to add services to a new home, so far I have been on the call for 35 minutes and counting.....really? Most companies you can do this on the site, but no they want upsell you a new package and make it a sales call. Need to change services as soon as I move. Still on call. Now they need to replace services I do not want. Ok coming up on 45 minutes. Go with another service provider if you can. This is a terrible way to do business. read more

Xfinity has the worst online customer service and support. I waited online for over 30 minutes to talk directly with somebody (verses there AI online chat or live chat) in there customer service department. Once I finally got through to someone, it was very obvious that I've been shipped overseas and talking to someone who could hardly understand English. I had to repeat myself many times so he understood the problem I was having. It was very frustrating, and my issue was never resolved. On top of that they were continually trying to push me on their new phone service and I had to repeatedly tell them I only want to talk about the Internet service problem I'm having. Ugh!!!!! read more

Absolutely terrible company and their customer service is equally as terrible. Completely lied to me and refuses to make things right even after it was confirmed by a recorded phone call that they made a mistake and they screwed things up. Don't do business with them stay away. Terrible company terrible customer service at a bunch of liars. read more

We got Xfinity mobile on top of our cable and Internet service from Xfinity in April. By August we were having major reception problems with one bar to zero bars on both of our phones at home. We have called Xfinity multiple times to resolve this issue and they have not fixed anything. They keep saying they're going to do something but nothing ever happens. I can't make phone calls. My calls are dropped. I can't hear people they can't hear me. The customer service says they're helping you but nothing has changed 1 month later. I can't even get on the Internet half the time on my phone! It's absolutely unacceptable! read more

I would give zero stars if I could. I just wanted to move services. I bought a house and was leaving my apartment and needed to change service. So I contacted a representative with the chat feature. I made a request they come out to set up service at the new address. They confirmed. No one showed up. So I reached out and made a new request. They said that my rate would change, they now wanted me to pay $5 extra a month for new speed. I refused. At some point I had got disconnected from my agent and it went back to the automated agent but this time it was in and different language that wasn't English. I kept typing "ENGLISH" but it was still in a language I didn't recognize. Finally I typed "cancel my account." That's when it switched to English and I got an actual representative on the line. They apologized, agreed to send a tech out, and even waive the fee for the tech. They gave me a confirmation number this time, so it seemed official. The night before the scheduled appointment, I got a confirmation email but it had the *old* address. So I again contacted them again by chat to request they come to the *new* address. They confirmed. The day of the appointment, I get a text "your technician is here." But there is no one there. Sure enough, they went to the OLD address. So I call them in person. They were very confused and said they didn't know it was a change of service appointment (when I had made this VERY clear it was a change of service). She said she had to make a whole new account. But with the whole new account, I have to pay more. I refused. She said "ok, well give you a different account. You'll pay less, but you have to use our modem." I said, I don't need a modem. She said, "you have to accept the modem even if you don't use it. You can mail it back. I'll email you instructions on how to mail it back." Then she said she had to transfer me to another specialist to finalize the deal. Well, she transferred me to tech support. The tech support lady was like, " I can't do transfer of service, I can only do tech support." So she transferred me to another lady. This lady was super confused about what was happening. She said the original lady did the transfer of service wrong, but she could fix it. She said she could send a tech out, but it would cost $40. I explained that they had offered to waive the fee. She said she couldn't waive the fee. She said she could transfer me to another specialist. I said "CANCEL MY ACCOUNT." She said, "ok, I'll cancel your account." Fast forward to today. I see a $30 fee in my banking account (I had done automatic payments with my previous plan). Also I'm getting emails about how my new modem is on its way to be delivered to my house. So I log into chat. But no one is responding to chat this time. Is this an big joke? Did I die unbenownst to me and now I'm in hell? STAY AWAY FROM THIS HORRIBLE COMPANY. I'd rather have no Internet at all than deal with this nightmare of a company. read more

Absolute whore show store. Massive bait and switch from start to finish. Literally see if you can go anywhere else this place is trash. They lie to you make you wait. Sit there and twiddle your thumbs and then when it's time to execute, they backtrack on everything they said. If bait and switch was a sport. These guys will win the gold medal. read more

Xfinity has the worst customer service. I was on the phone an hour and a half and all they kept saying was I'm sorry for the inconvenience instead of fixing the problem I asked for a tech to come out is scheduled a tech and then they decided to cancel the tech and so I still have the same problem. read more

You know I have never ever been so angry before, and always kinda laughed when people said if I could leave 0 starts I would but man I mean it if I could leave them negative score I would. I am in my 30's and I have never been treated so effing horribly as a customer before. Jay who claimed to be the manager was honestly just a horrible person not only did he make me feel stupid and made a point to cut me off, not letting me speak but he made sure to rub it in my face that he wasn't going to follow the stores protocols because he gets to do what he wants as his store manager. I knew this store had bad reviews but it was the one closest to me... all I have to say if you know you are being spoken to horrible when other employees come up to you and apologize on his behalf. The only good thing to come out of this was I was on the phone with customer service also trying to find a solution and the call was being recorded. I am going to be emailing it over to corporate and who ever his manager is. Please take this as a warning and go somewhere else they don't deserve your money. read more

The worst! You have a line of people waiting to be helped and half the employees decide to go on break!

I went in there to see what I could do for my new phone service I'm thinking about switching. I put my name on the waiting list and one of the workers Chris called me up seemed nice at first but we started talking and I told him what I was thinking about doing. So I asked him if you guys use the same towers as Verizon and not the bottom half so he told me the 3 different types of plans but didn't explain what one used the bottom half. So I replied and said that still didn't answer my question and his tone of voice was just very rude and said yes I did. When in reality he didn't because I don't know what plan to go for and didn't explain it clearly. read more

I sswitched from spectrum to xfinity. he swtch was arduous because everthing had passwords and online etc. But, that is the way now. WHen the "expert" car on the lne to do the fina switch, with the accont number and move athorization, I tild him I didnot know how to do the Sim card. He disconnected and I had no phone service. I paniced. I went to the telegraph location and Chistopher saw mw immedately and solced my issues in 15 minutes. The store wa clean quiet, and all the customers seemed content ad were smiling. read more