I am absolutely grateful for the wonderful customer service given during my car emergency, from the…read moremoment I called about availability to the point the service was complete. They were extremely kind and compassionate and got me in and out thankfully, they stayed true to their word from the start which I appreciate the most and their communication was definitely top tier. Not to mention the service itself, they repaired my car and got me back on the road as promised even with their busy schedule. I am more than satisfied with the highly professional service I received while here on a very stressful day for me.

I needed to change my brake pads, so I brought my car in the Mount Vernon Washington shop. After…read moretheir inspection, they tried to make me replace all rotors, all brake pads, and extra calipers I didn't need, totaling well over $3000. When questioning them about what repairs were necessary they said all of them. Needless to say I brought my car to a different place for a second opinion and turns out I did not need all those repairs. Stay far away from this place.

I can not say enough good things about Skagit Grand Central - from my first call to them after my…read morecar was hit by a semi to the drop off process to how nice the location was kept to the update calls along the way - everyone was professional, helpful & so friendly. As for their workmanship, my car looked perfect after the repairs - plus they detailed the interior & removed a stain in the seat upholstery that had nothing to do with the accident!! And, even with needing parts ordered, from drop off to pick up was only ten days!! They also worked so well with my insurance company. If you ever find yourself in need of auto body repair, I highly recommend trusting them with your vehicles!!

Great customer service and excellent work! I had significant car damage after being sideswiped in…read moreSeattle. Within an hour of taking it in for an estimate they had it worked out with my insurance company and called me to make the appointment. Minimal downtime as Francisco ordered the parts ahead of time (I needed a new door plus body work). I took it in on a Monday afternoon and Francisco called me with updates along the way. It was ready Thursday (3 days!) They even cleaned/vacuumed it out for me (it was a real mess!). Additionally, since I needed to pay out of pocket for a new windshield, Francisco let me arrange to have a local company put in the windshield while it was at their shop, so I wasn't further inconvenienced. I'm very happy with the service I received at Skagit Grand Central Collision!

We used these guys to work on my MIL's 1996 Jeep and they were great!…read moreWe worked the whole time with Vicky who helped coordinate having the Jeep towed in and kept us informed throughout the diagnostic process and throughout the work! She is great! There were several issues and Vicky helped us prioritize what we mission critical, and what things could wait a bit longer and for how long. They got the work done sooner than they said they would and the pricing was very competitive! Would 100% use them again!

Requested quote for repair on a family vehicle. Got a quick and easy quote from the company…read more Professional and timely quotes

We're new to Anacortes and recently brought our Land Cruiser to Anacortes Automotive…read more The A/C was low on refrigerant, so the team vacuum-tested the system, found no significant leaks, replaced the service valves, added UV dye, and recharged it. They also cleaned old oil residue from the engine, added leak dye, and confirmed there wasn't an active leak. While it was in the shop, they serviced the overdue transfer case and front differential fluids. What stood out was their honesty. They could have recommended more extensive repairs, but instead they fixed what needed attention and explained everything clearly. Sean was a pleasure to work with, and the entire team was professional and transparent. We've found our automotive shop in Anacortes!

Turns out that the vehicle I brought in (Ford 2006 E250) has a history of brake problems, which I…read morewasn't aware of, and only remanufactured parts are available. Anacortes Automotive gave me a 3 year warranty on their work and honored that by reworking and replacing the master and booster after the first repair job developed a drag. They ordered reman parts 3 times until it worked correctly. I am very impressed with their customer service staff and commitment to getting my brake system to work, despite the vehicle's reputation. They are now my go to for automotive repair!

Had several repairs done here, both simple and complicated. Each was done very well with no…read morereturns. Will continue to utilize. Really love the driver service to home.

I am writing this on behalf of my mother in law. She has been a long time customer here and never…read morequestioned the service. She recently brought her car in for an oil change and they brought up a few other items that she should take care of, one of them being her brakes. The CSR gave her a form that listed she needed pads, rotors, and calipers to the tune of +/- $1,800. Thankfully my son was with his grandma and the suggestion of calipers struck him as odd. I am a mechanic so they had me take a look at the information provided. The Burlington Automotives mechanic that did the inspection on her car did call out her brake pads(and a few other small service items), but did not call out rotors or calipers. I did a brake job on her car and, indeed, it only needed pads with the rotors being perfectly smooth and within spec. The calipers were also in great shape with the dust seals still attached, no cracks or anything like that. We went to talk with Louis, the Store Manager, and he first said that pads and rotors are often changed together and thought it was weird the mechanic didn't call out the rotors. I stated it was because the rotors are fine. I asked about calipers and he went into a story about them potentially seizing if there is wear, again, not called out by the mechanic and the dust seals are in great shape. He then said that the CSR was "new" which is a cop out. If the person is "new", they should have oversight and that still doesn't explain how the mechanic got it right and the CSR got it wrong. When I asked what thier policy is for the hand off of information, he said the CSR should take exactly what the mechanic says BUT rotors and pads go together because It can cause uneven wear, we also dont turn rotors, we just go new. It is a real shame because this sort of things gives all mechanics a bad name. To be clear, the actual mechanic's report was on point and I think he was a fine mechanic. The CSR and Store Manager, though, should be ashamed of themselves At the end of the day, they tried to screw an old lady out of a bunch of money. Louis barely apologized, trying to make every excuse he could to get out of admitting they wronged her. They didn't have her best interest in mind.... do they have yours?

I almost hate to share Zap lube with anybody because it's such an outstanding business…read more They've been taking care of my vehicles for years. I know they're honest and trustworthy and it just feels good knowing I have a relationship I can count on.

Wasn't impressed. Brought my own oil and filter to be…read moreused. They dropped and damaged my filter then charged me for a replacement. Their solution for me was to go to a local auto part store and lie getting a damaged filter and get a replacement. All I wanted was an oil and filter change but they were in too big of a hurry to listen and added services on I didn't want. When I was all done and ready to pay I had to wait 10 minutes. I don't think I'll be recommending them to anyone.

Amazing service done by these guys. Car was done in a timely manner which surprised me since I went…read morethrough insurance and it looks amazing! Had random pretty bad scratches all around the car and it now looks flawless. They were great on communication and great with all the questions I had. I have had some bad experiences with body shops with previous cars but I truly recommend this place. All of their work is warranted which is a super plus. Will definitely be returning for a few things left I need done on my car.

My family has been doing business with Northwest Autobody since the 1980's, and we just can't say…read moreenough good things about this auto collision repair shop. It seems about every other year someone bumps into one of our cars, and Northwest Autobody has us covered. This is a small, family owned shop that has been handed down from Larry, to Jeremy Stanek, and both of them have been nothing but stellar to deal with. My family knows the car business inside and out, and the quality of work and detail at Northwest Autobody is unsurpassed in Skagit County and beyond. My car is always done on time, or ahead of time, and if I have an issue with anything they fix it right away. Jeremy makes handling the claim easy, and they often go above and beyond to make sure the customer is happy. Great location as well in old town Mount Vernon and easy parking, I can drop my car off and just walk home. Five stars and beyond, Northwest Autobody raises the bar for quality auto care and customer service done properly. Thanks for being there for us!!

My husband was on a road trip in his Chevy Volt and had a problem where his car engine failed to…read morestart. He would not have been able to get home on battery alone. He found Premier Auto in Mt Vernon and they were open early on a Saturday morning. Azeem, the owner, was there and was able to diagnose his car and get him back on the road.

i had my vehicle towed to this shop since this was listed as a preferred shop by my insurance. the…read moreshop has had a recent incident and at least one of the shop bays is closed but there is signage posted that they are still open regular hours and accepting business. I was contacted on Monday that they would be able to begin working on my vehicle between Wednesday and Thursday. as of today, Thursday, I was contacted by a different person from this business claiming that they had attempted to call me yesterday, but from a personal phone and left no voicemail, stating that the shop is closed and will not be available for work for up to two more weeks. the people aren't even communicating with each other and are wasting peoples time and money. they need to fully post that they are closed to business and tell tow companies and insurance not to bring vehicles in until they are functional again. this is outrageous and a complete waste of the last five days where I possibly could have had it already looked at and addressed at an actual shop that is operating normally and honestly. highly dissatisfied and disappointing.