I had my father's car detailed for Father's day by Protail detailing. I personally have had my car detailed. I'd like to note that my car was purchased extraordinarily dirty, including stains from drinks, markers, dirt, grime, and grease. I had my car detailed (via Groupon) by World's Best Detailing who did an AMAZING job. The groupon was no longer available so I decided to go with Protail detailing. They did absolutely nothing, they did not clean the trunk or vacuum the car properly and were unable to shampoo/clean the carpets.
I contacted Protail and the individual I spoke to apologized and said it was because they didn't have the right equipment to uphold the cleaning they advertised. As well, he told me it was because they are used to detailing cars that are already very clean and high end. This was honestly a slap in the face because although my Father's car is old (2001 Honda Pilot) the car was not dirty to begin with. He cleans his car on a regular basis and I bought him the detailing because it was fathers day, not because his car really needed a $180 cleaning. I could have done a better job myself. Please save your money.
UPDATE: After this review the company contacted me and offered to redo the detailing on the car. They were very professional and kind. The detailing is scheduled and I will update this review once it's completed. My initial review was 2 stars but I am changing it to 3 to reflect the customer service. read more