I was guided to ProSource by my general contractor. My account manager is Bridget. She was helpful in picking out tile but that is all I can say. Their prices are definitely higher than Floor & Decor, Lowes, etc but theory is you are paying for design assistance and expertise. I have received NONE of the expertise one would expect. I chose quartz countertops and I knew their "slab" price was TWICE what I found at fab yards but it was the perfect color I wanted so I decided to pay twice the price. Little did I know, nor was warned, that their "slabs" aren't even close to same size of general slabs. I ordered 2 slabs which is what my contractor told me to order based on his many years of experience. On my estimate & order form it gave no measurements of these "slabs". Again leaves all of us assuming they are in line with slab sizes everywhere else. My fabricator picked them up and called us to say they were extremely small and we needed another slab. He sent picture showing me his table for a standard slab and ProSource's slab was almost half. Ok so this was a disgusting blow but I chalked it up to poor customer communication and had my contractor order another slab which added another $1,890 to my tab. Situation got worse when Bridget could never seem to get in touch with distributor to confirm if slab was in stock. Whether that is true or not, VERY unprofessional that she couldn't tell us for DAYS and this is holding up my job. She finally tells us there's a slab in Dallas so my contractor pays a fee to "expedite" slab to my fabricator. Slab doesn't show up after 2 days so we ask for a tracking number and guess what.... she "can't get in touch with logistics." At this point it's such pathetic customer service I believe she's being difficult or just that clueless. Who can't reach distributor OR logistics for DAYS? Then she sends text that she's leaving for weekend and sorry, maybe next week. All this and I'm also dealing with tile issues. I ordered thousands in material from them and my tile took 2 weeks to come in. Wasn't special tile, very common tile carried at Home Depot and Floor & Decor. Fine I waited and held up my job for 2 weeks but then imagine our surprise when she didn't remotely order enough grout for the job! 1 bag is all she ordered. My tile guy said he'd have to go try and find same grout at Floor & Decor to complete my job!! It's basic math of sq ft of tile vs amount of grout needed . She made the mistake with 2 different tile areas... kitchen and entry wall. Again holding up my job. I haven't received professional services and do NOT trust this job will be completed. Still have NO idea where my 3rd baby slab is with no hope of finding out any time soon. Meanwhile I have no kitchen and my contractor also now warned me my new slab might not match the other 2. If that happens, I can't use any of them and pray ProSource accepts responsibility and take them back. These are quartz manmade counter tops so I really hope the shades don't vary but I won't know since Bridget "can't get in touch with logistics" and find my slab. Point of all this is... pay half the price and go buy your materials from a Floor & Decor type of place and you get it right then, no waiting and they tell you CORRECT amount of grout you need and everything else you need to complete the job. I will NEVER use ProSource again and Bridget also has not apologized but places blame on us. I can assure you she hasn't offered us her "logistics " contact info so WE can get in touch. I do not believe her distributor NOR her logistics group are ignoring her calls. If so, they need to find new distributors!! read more