Had a great experience here. Working on a building project in Indiana but didn't have enough time last time we were there to look at everything at the Indiana ProSource location, so we called the Grand Rapids location to see if we could finish making some selections. We were able to make an appointment that fit our day off and received friendly and helpful service throughout our visit. Each location is a franchise so I don't even think the staff here earns a commission if we pick things that will eventually be ordered in Indiana, but the staff member was very understanding and remained generous with his time throughout our appointment. Can't speak to quality of materials yet, but thankful for the positive browsing experience! read more

I write this review nearly 9 months post our experience with ProSource and a Highly Recommended "flooring installer (ProSource referral). I waited to provide some time and distance to have the opportunity to reflect and assess with greater objectivity upon what was largely a costly, challenging and emotionally difficult experience. In taking a degree of ownership and accountability I highly recommend you do your homework. You owe it to yourself to take the time to complete due diligence regardless of the resource you select to partner with for your home remodeling and/or new build. Don't rush due to initial perception of potential cost saving for either products or labor/installation as sometimes one gets what one pays for. Also, consider prior and current supply chain issues which may impact choices and ultimate product selection. As it was stated to us, "don't think you're the first or last people to have poor flooring and/or poor installation". Sadly, we experienced both. The message is quite correct; but frankly, no one wishes to "be the one". And, should it transpire that you indeed "are the one", you'll want to hear and feel the support of both the product supplier and installer; who was referenced by ProSource--as a highly recommended, top installation contractor. Assure yourself that the installer will use approved products and techniques during installation which will not void guarantees despite whether the product sourcer and installer feel "is best"; (if installation guidelines state "no glue"; it means no glue as warrantee will be voided). Personally oversee the work at regular intervals to catch and communicate the installation of bad flooring and intervene with the process immediately. The installer placed nearly 80% of the flooring with nearly 60% of that being defective. Had we not evidenced this and stopped installation the installer would have completed the work; expecting full payment. Interestingly enough, it is common practice that the flooring manufacturer and/or distributor will reimburse the installer both time and money in instances of installation of defective flooring. Although, in instances where the installer uses unapproved techniques for installation this practice can become even muddier for the purchaser. "HUH"!! Since when does someone receive payment for knowingly delivering substandard product and work? While ProSource did Re-order and provide the entire amount of flooring to complete the work; the installer begrudgingly removed the defective flooring and installed the new product. On the day Re-work was to commence the installer asked us "isn't there any way you can live with this?" To which we responded, "no, would you?" Despite providing an air cooled environment, cold water, and a meal for the installation crew the owner of the installation company was surly and gruff throughout the Re-installation effort. In the end; your standards and what you're willing to "live with" likely far exceed the standards of those doing the work. Assure yourself that you'll receive what you've paid for; quality, timely products and installation which endure and stand the test of time. read more

I hade a really bad experience with this place! I was referred to this company by Premier granite and stone! I was looking for a quartz countertop, subway tile backsplash and also get and estimate to reface my cabinets in my kitchen! I set up an appointment on a Saturday and got in the same day. The guy who helped me was very friendly and helpful. We spent about 45 min looking at quartz countertops , subway tile and looking at cabinets ! I found what I liked and he said he would contact me in the beginning of the next week and he never did!! Also he told me that the lady that works in the Cabinet area would also be contacting me and she never did! Almost 2 months later and nothing:(( Very disappointing and very unprofessional:(( I will never go back there! And I will never refer them to my family and friends:(( read more

I had a great experience. They were recommended to me by a friend who was pleased with their experience and price. I had two different sales staff for two different purchases. They were both very helpful, let me browse on my own, and answered questions when I was ready. The installers they recommended did quality work. I had a fiasco remodel that needed to be completely redone and I scrutinized every step of the redo process. They weren't super friendly when I walked in, no one looked up from their computers, so I did knock off one star. read more

So pro source has lots of nice things there but there service is crap! I asked a simple question and they looked at me like I had three heads. If you ever go to pro source then you might want to expect terrible service. If you go there and are looking for help you won't get it! I expect nice kind staff when I go to a place like that but there the opposite of kind!! There is only FEW nice people there. I won't be going there again. I just wanted new carpet and that had to take forever!! They need to hire nicer and kind staff. read more