Woke up to water all over the hall and first floor bathroom. It leaked through the floor into the…read morecellar. Called Servpro to find out what to do. Jose told me about using our insurance and getting the claim #. I have to say they were out to our house so fast! They went right to work, cleaning up the area where it leaked into the cellar. Even carted away the damaged stuff. They put down mats on the floor that are hooked up to machines to get the water out of the wood floor! Everyone of the team members were very polite and genuinely nice. From Jose to crew shift Peter to the crew Luis, Sebastian, and Franco. I can't sing their praises any louder! Definitely highly recommend this group of guys. Thank you for making a terrible experience of water all over into something positive by being so helpful and getting it done so fast.

Had a great experience with SERVPRO of Dover/Stillwater. Very professional and answered any…read morequestions that I had. We had a sewer issue and the place looked nice and clean after they left. Was happy we called them.

I cannot put this any more simply and obviously... Let's say…read morea hurricane blows over your house and you get a foot of water in your basement, a bathroom ceiling on the 1st floor caves in, and you have limited time to mitigate before mold and rot set in. EVERY SINGLE CONTRACTOR in the area is either not answering the phone or is too busy. You WISH you had a sister and/or brother in the Mitigation / Remediation Business - who not only cared about you - but owed you as if you donated your kidneys to them. THIS IS WHO AGNES AND TOM ARE. They treat you like family - in the worst of circumstances they come to the rescue with the right knowledge, the right equipment, the right advice, and more. If there was another way to make it any more clear how amazing these 2 in terms of thorough and professional and immaculate work not to mention being lovely people -- I would write that too. AAAAA+++++

Having remediated a few past floods in my finished basement myself ( without insurance due to…read moregroundwater), I now had another flood due to pipe issues was a wake-up call. Agnes helped me w the insurance company who ignored me for 30+ days. Now mold was growing and I was furious. She was very very helpful, knowledgeable and local. Not one of the large water / mold restoration companies who work hand n hand w the ins company. She remediated everything, took time to explain process, was avail after hours and gave me further info if I wanted ducts cleaned, etc. Highly recommended.

After calling about a broken sump pump, Giovanni showed up the SAME DAY to replace it. Amazing…read moreservice, friendly company, would call again and again for my sump pump and waterproofing needs!

Giovanni and his team arrived early and finished the job in one day. They are a well oiled…read moremachine. Highly professional! Thank you, thank you!!!!

Last night, I got a frantic call from my daughter. There was a sewer back up in the basement with…read morealmost 4 inches of water and a lot of feces floating. I wasn't there so I called my insurance company who recommended a restoration company. The insurance company contacted them for me which gave me time to contact a plumber. Everyone called me and confirmed within one hour. Amazing But what I want to share with you all is the restoration company Service Master, was absolutely amazing. Michelle called me back and set up her crew to go to my house and begin the cleaning process last night. They arrived about 9:30 pm and worked until 1:30 am. Everything was cleaned, sanitized and deoderized. Jhoan, who lead the clean up was extremely proficient, professional and helpful. I hope no one ever goes through this but if you do, this is definitely the company to call.

Great team , very nice staff. Highly recommend them . Commercial and residential specialist.read more

Had a recent incident at an elderly parents home and had to coordinate this clean up from long…read moredistance. Eddie was fantastic to work with, very dedicated employee who responds promptly even after normal business hours and made sure to keep me updated on progress. Highly recommended ServPro and if Eddie is your project supervisor rest assured your in capable hands.

Although they were booked and unable to take on my needs at the time, they did provide an…read morealternative provider including f/up on correct contact information. Above and beyond the call of duty.

Gary o'Neill is nothing short of excellent. Always cordial, pleasant and always excellent with our…read morecarpets. From pet stains on our couch, to cleaning our rugs, to getting nasty stains of our kitchen counter stools, always professional, helpful and an all around great guy. Highly recommend.

I was very reluctant to even call a carpet cleaning service because my (wall to wall and area)rugs…read morewere in such terrible shape. I opted to give O'Neill and Sons a call, as a last ditch effort to maybe get one more year out of these sorry rugs and I'm so happy I did. My carpets look so clean and smell so refreshed! Stains that I've named b/c they have been there so long - GONE. The dingy path defining too many years of entry/exits - gone! Gary also cleaned a sofa, a recliner and various area rugs and they all look fabulous. I'm not normally a "gusher." However, this was a Herculean task and I am completely satisfied with the outcome. It deserves a gushing review, for sure! I cannot recommend O'Neill and Sons enough.

Initially, Restoration 1 seemed responsive & concerned about mold in my home caused by a concealed…read moreleak, but the experience quickly deteriorated. What was presented as full mold removal turned out to be limited "dry-out" mitigation, an important distinction never made clear at contract signing. A job estimated at 3-4 days stretched to nearly three weeks, with unfulfilled appointments, late arrivals after I took time off work, and understaffed crews. Communication was poor. Technicians repeatedly cited insurance "approvals" as an obstacle, despite my carrier stating this was solely my responsibility and after I had already authorized full remediation. I was told the work was complete, only to discover visible black mold still present inside the wall cavity of my toddler's bedroom (see photo), requiring double the amount of demolition. They also charged for work that was not performed, such as detaching appliances that had already been moved to discover the leak. Third-party post-work air testing showed elevated & unsafe mold levels, and Restoration 1 never provided a clearance report, invoice, or written confirmation that the home was safe for habitation, despite multiple requests. It later became cleark they were working only to the initial insurance estimate rather than fully remediating the mold. Project management was disorganized, the project manager never identified themselves as such nor inspected the site in person, and coordination with the referring plumber did not occur - leaving time sensitive logistics up to me. Nearly a month later, I had not been contacted about reconstruction and I now have to hire another company to complete both remediation and reconstruction, so I cannot recommend Restoration 1.

If I could give a zero I would. Worst company ever. The list of incompetence is too long to write…read morehere. Wish I knew this before they touched my house.