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    Pro's Restoration

    1.0 (1 review)
    Closed 8:00 am - 6:00 pm

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    Damage restoration

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    5 years ago

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    Pros R.

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    ATZ Home Improvement - Bathroom remodel

    ATZ Home Improvement

    (8 reviews)

    I cannot put this any more simply and obviously... Let's say…read morea hurricane blows over your house and you get a foot of water in your basement, a bathroom ceiling on the 1st floor caves in, and you have limited time to mitigate before mold and rot set in. EVERY SINGLE CONTRACTOR in the area is either not answering the phone or is too busy. You WISH you had a sister and/or brother in the Mitigation / Remediation Business - who not only cared about you - but owed you as if you donated your kidneys to them. THIS IS WHO AGNES AND TOM ARE. They treat you like family - in the worst of circumstances they come to the rescue with the right knowledge, the right equipment, the right advice, and more. If there was another way to make it any more clear how amazing these 2 in terms of thorough and professional and immaculate work not to mention being lovely people -- I would write that too. AAAAA+++++

    Having remediated a few past floods in my finished basement myself ( without insurance due to…read moregroundwater), I now had another flood due to pipe issues was a wake-up call. Agnes helped me w the insurance company who ignored me for 30+ days. Now mold was growing and I was furious. She was very very helpful, knowledgeable and local. Not one of the large water / mold restoration companies who work hand n hand w the ins company. She remediated everything, took time to explain process, was avail after hours and gave me further info if I wanted ducts cleaned, etc. Highly recommended.

    Restoration 1 - The ceiling that still has yellow spots all over

    Restoration 1

    (21 reviews)

    Initially, Restoration 1 seemed responsive & concerned about mold in my home caused by a concealed…read moreleak, but the experience quickly deteriorated. What was presented as full mold removal turned out to be limited "dry-out" mitigation, an important distinction never made clear at contract signing. A job estimated at 3-4 days stretched to nearly three weeks, with unfulfilled appointments, late arrivals after I took time off work, and understaffed crews. Communication was poor. Technicians repeatedly cited insurance "approvals" as an obstacle, despite my carrier stating this was solely my responsibility and after I had already authorized full remediation. I was told the work was complete, only to discover visible black mold still present inside the wall cavity of my toddler's bedroom (see photo), requiring double the amount of demolition. They also charged for work that was not performed, such as detaching appliances that had already been moved to discover the leak. Third-party post-work air testing showed elevated & unsafe mold levels, and Restoration 1 never provided a clearance report, invoice, or written confirmation that the home was safe for habitation, despite multiple requests. It later became cleark they were working only to the initial insurance estimate rather than fully remediating the mold. Project management was disorganized, the project manager never identified themselves as such nor inspected the site in person, and coordination with the referring plumber did not occur - leaving time sensitive logistics up to me. Nearly a month later, I had not been contacted about reconstruction and I now have to hire another company to complete both remediation and reconstruction, so I cannot recommend Restoration 1.

    Well disappointed that this job cost over $3000. For water damage ceiling, with no mold & 2 months…read moreafter the water damage from a sink upstairs that over filled A lot went wrong with this job and I'm going to update more after speaking with the company on Monday ( tomorrow).

    Pro's Restoration - damagerestoration - Updated May 2026

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