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    Property World

    1.0 (2 reviews)
    Closed • 9:00 am - 5:00 pm

    Services - Property World

    Buyer's agent

    Listing agent

    Commercial real estate

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    Total Mortgage - cover photo

    Total Mortgage

    (44 reviews)

    With all of this extra time at home, I decided it was finally time to look into refinancing my…read morecondo - low interest rates! I have known I should do this for sometime, but honestly - the idea of it was so overwhelming. But, a friend recommended Ralph at Total Mortgage to me. So, I reached out and inquired. After a few email exchanges, he sent me a link to an online portal. From here, I was able to collect all the necessary documentation on my own time and upload it to the site. After this was done, Ralph reached out to me with some options and guided me to the best one for me. A few more emails and I was given a closing date. That's right - all of this was done online and via email. I didn't actually speak to a real person until the day of my closing! I know that sounds crazy - but it was all very seamless and could not have been easier and less stressful! So - if you are in the market for a home loan or a refi - contact Ralph at Total Mortgage! You won't regret it!

    I am writing this review to share my horrendous experience we had at the hands of Darren Kaplan of…read moreTotal Mortgage during our recent home purchase. While the loan was ultimately completed, it took him 3 months to drag out the process to no avail, forcing us to withdraw from the loan and go with another lender who was able to pull off in 3 weeks what Darren couldn't accomplish in 3 months. The customer service and communication style throughout the process were highly unprofessional, hectic and chaotic at times Communication was a consistent issue. Darren routinely used an abrupt and condescending tone during phone conversations, to the point where I felt it necessary to shift all communication to email. During one specific phone call, he explicitly told me to "stop talking," which I found incredibly disrespectful. Who is he to speak down to me? Was he implying that he was above me? Was he implying that he's superior to everyone else? I eventually learned that he yelled at my attorney and realtor as well. This person has mental problems where he feels the need to yell at people when he doesn't get his way. We're the clients and he was hired to work for us. We don't work for him and shouldn't be spoken down to as if we were his employees. He also cuts you off by abruptly saying that he needs to go and hangs up on you. Extremely obnoxious. Furthermore, multiple emails regarding our file went completely ignored, forcing me to follow up repeatedly. Administratively, the process was inefficient. We were asked to provide the exact same information multiple times, suggesting a lack of internal organization or file review. Additionally, during our interactions, he reacted with unprompted hostility to standard everyday language used by many, creating an uncomfortable and unnecessary barrier when he raised his voice at me while on a 3 way call with our realtor. It's clear he wanted to start a fight. Not very smart when you have a family. The purchase of a home is a major financial transaction, and clients deserve to be treated with basic respect, clear communication, and professional courtesy, instead of uncalled-for emotions that have no place in this process. Based on my experience, I cannot recommend working with this outfit for property acquisitions or better yet, ask to work with someone who passed culture sensitivity training.

    Stephanie Ellison- Ellison Homes Real Estate - Call me today to discuss!

    Stephanie Ellison- Ellison Homes Real Estate

    (2 reviews)

    If you need to sell your home in Milford, CT. Don't call anyone else!! Stephanie and her team are…read morepatient, honest and the best out there. They may be busy but they always make time for every seller. Not only did Stephanie come multiple times to our home and explain financials, she walked through each room and explained what we should do to "stage" the home. She was very upfront about how much we should list it and she doesn't represent homes she doesn't feel confident about. My husband and I always felt we were in good hands and we appreciated all she and her team did for us to sell our home! We are closing on our house on Friday and couldn't be happier with how she has handled this transaction. Professional / Personable / Expert.

    Stephanie had my listing for 6 months and during that time only showed the home 1-2 times. As a…read moreresult, when the listing expired I immediately gave the listing to another Realtor. Then, 2 weeks later, my new Realtor brought potential buyers to our house who told us that about 3 weeks earlier they had an appointment with Stephanie to view our home. They came for the appointment and waited on my back deck for 30 minutes but Stephanie never showed so they moved on and almost bought another house. Our experience with Stephanie was not a good one. Missed appointments and phone calls that go unreturned. Her team sells a lot of houses but if service matters I'd suggest looking elsewhere.

    Property World - realestatesvcs - Updated October 2026

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