Warning: Do not hire this firm. Four years ago, the owner of this firm installed a gas stove in my…read morehome. He charged me over $1,100. This week, another technician who repaired the stove pointed out that a plate was not covering the electrical wiring behind the stove's kick plate. So, for four years, my family and I were using a GAS stove with exposed wiring just behind the kick plate. The owner came by today with a "colleague" to "investigate." His colleague admitted that a plate should cover the exposed wiring. Rather than admit this grievous oversight, the owner offered up this absurd explanation: Someone else removed the plate in the four years since the original installation. No one removed the plate. No one. Why would anyone do that? He also claims that he installed a shut off valve. I have asked the TSSA to launch an investigation. Save yourself the risk and trouble my family has unknowingly endured for four years. I urge you to choose another contractor. The owner will no doubt respond to this warning with denials and accusations. You can believe him if you want to but, if you do, you will regret it.

Nick did an amazing job running a gas line for my bbq. He provided a quote quickly, did a phone…read moreconsultation and answered a bunch of my questions over email. He did a very clean install, ensured it was hooked up safely and did a check of my water heater as well. He checked the meter and painted the rusted piping from the gas company. He was in and out with his assistant and was extremely friendly. I highly recommend him for all your gas needs!

I wanted to write and highly recommend Peter and Chimney Master. He is a real pro and even though…read morewe were out of his service area he agreed to take on our job to clean out a very plugged roof top dryer vent. But Peter did not stop there. He realized the vent pipe was disconnected from the dryer and lint had accumulated inside the dry creating a real fire hazard. He took it upon himself to open up the dryer and clean out the lint inside the dryer and also reconnect the vent pipe and secured it with a screw. Peter really only needed to clean the vent but being the professional that he is he went over and above. Importantly he did all this and did so being very fair with his pricing. You can't go wrong by giving Peter a call. Fair and Honest. We will be calling him again in future

From the owner: Lock-top damper…read moreinstallation. Dryer-vent r Eavestrough cleaning. O Full liability insurance. Great care is taken to keep your home clean and dust free. WETT certified inspections and cleanings available. Trust us with all of your fireplace and chimney needs.

Very friendly and knowledgable staff in store. Everything was ordered and installed very quickly…read more Installers were very considerate and professional while they were in my home. I am so pleased with my fireplace, and i will be using Ontario Hearth from now on, and i would recommend them to everyone looking for a great fireplace.

From the owner: Ontario Hearth Fireplaces is a specialty fireplaces and accessories dealer located in Mississauga…read moreOntario. With over 8,000 sq feet & 35+ fireplaces, our showroom is must to see.

I recently asked a few question by phone about my Valor gas fireplace remote motor which had…read morestopped responding to the handheld remote. The fellow on the phone gave me reliable info. on how to remedy the problem due to Kirkland batteries being to short. I have used Marsh's for a wood stove installation and I have bought parts from them over the last 20 years! I can't recommend this place enough.

Nine years ago I bought a fireplace insert from this company. Recently I was concerned as I thought…read morethe fireplace was omitting fumes. I called the company and believe it or not the owner, Alan Baroey, came out the same day to check the fireplace. It had been so long since I bought the fireplace insert I was no longer in the system, and still he came across town to answer my questions. This is an outstanding example of customer service and I would recommend this company to anyone considering buying fireplace merchandise.

Always want to support local businesses. Went in to try to get a replacement igniter for our 300…read moreseries Weber BBQ. I was told that they could not help me without the exact year & model or serial number; that the parts change every 3-4 years and they would need the exact model. We had bought it second hand, so idea of the year, but certainly less than 7 or 8 years old, but the plate with the serial number was no longer on the BBQ. My husband then went in WITH the part, and after some discussion (again, saying they couldn't help without the model/serial number) they looked up the part number and found it at another location. They took his name and number and told him they would contact him when the part arrived in a day or so. After about 4 days, he called to see if it had arrived. They had no record of him, his contact number, or the part being ordered from the other store. In fact, the sales associate said, "Well, that's not how we do things here". The sales associate was entirely unhelpful and somewhat condescending. No apologies, no offer to make it right. So, after two trips to the store, and zero follow through on their part, I looked up the part on Amazon. Found that this was a UNIVERSAL part, which fits ALL 300 series Weber BBQs built in the last 13 YEARS. Ordered, and it arrived the next day.

Horrible example of community spirit. Parked my car in their EMPTY parking lot, after it was…read moreCLOSED, when my engine light came on. In the 2 hours it took to get a tow truck, they had called the police and ticketed my car. They literally would have had to call the police to come to their location to do this as the store was already closed. What a bunch of sour pusses.

Terrific service. Adam showed up right on time and got to work quickly. He inspected the fireplace,…read morecleaned out some cobwebs and determined that the liner was fine and I didn't need a cleaning this year. All done in 15 minutes or less. I was very pleased and highly recommend. WI, Toronto.

Really saved me when I was in a bind. Called them on short notice and they worked to accommodate my…read moretimeline. Very professional courteous staff! They did a great job would highly recommend!

Thank to Spencer for always picking up the phone and finding answers to my questions in a…read moreheartbeat. I'm very happy with my purchase of a Napolean fireplace and with the installation. Steven, the installer, has been nothing but a gentleman with an amazing attitude. He represents the business beautifully. I worked via the Newmarket location but I am sure they are all great. I would go back to Classic any time and recommend to my friends and family! Lydia In Ballantrae

Very friendly, helpful and knowledgeable. Lots of selection. Good prices. Not ready to…read morepurchase now but in a few weeks when weather gets warmer.

Great service right from the in house estimate - very informative - and when competitive quotes…read morecame in clearly also good value. The install was in time and the installers were friendly and good troubleshooters. Each time there was a challenge they figured it out and moved forward. Fireplace insert looks great.

From the owner: You've come to the right place for a Fireplace. We carry a variety of different brands & styles to…read moresuit your needs, including contemporary designs to traditional designs. Here you will find the industry leading hearth products. The Fireplace Company is the one stop shop you've been looking for! We specialize in full finishings & custom mantels to enhance your decor. Let us bring your design to life.

I had contacted A1 to inquire about a problem I had with my fireplace and Owen was quick with the…read moreresponse and provided great advise as to how to begin to address my issue even though his company was not the right company to address the replacement. I was very sat with the customer service that was provided. Thank you!

From the owner: A1 Quality Chimney has been serving the GTA for over 30 years. We do all chimney services including…read morecleaning, repairs and rebuilds, animal and nest removal and all maintenance. Call us for pricing.