Service requested was a chimney repair/rebuild. Estimated cost $12.5K. Three different crews of bricklayers. 1st used wrong colour brick (yellow instead of brown) Poor bricklaying skills. New chimney leaned on an angle and had to be torn down and rebuilt by a second pair of bricklayers and finally finished. by a third. They replaced the metal cap for the flue liner. Cap blew off one day after they left the job site. Cap that they used was a used one and not new. I ended up paying $11K.
They left two wheel barrows full of small bits of brick and mortar on the lawn and around the concrete pad of a hot tub. It took about 3 hours for me to clean up. Bits of mortar and brick left on the roof around the base of the chimney. No response to e-mails or calls. Have to find another chimney repair company to reinstall the chimney cap.
Their brochure stated no money accepted until the job completed the customer's satisfaction yet at each step in the process there was a demand for more money by e-transfer (so that once accepted by them could not be recovered).
Photos available. read more
