I will not be returning! Not only did it take 2 hours to wash my car, but the center console didn't even get cleaned, and the trunk did not get vacuumed. I spend $40 on a interior, and exterior cleaning for a 4 door optima, I wouldn't complain about the price if the interior had been done correctly. I also called because it started to rain after, and they do not offer any rain policy within 24 hours. For the amount of time, money, and bad customer service I will take my business somewhere else. Lots of car washes or mobile detailers in the area that can provided better, and also provide a 48 hours rain policy for 1/2 the price! read more

I am absolutely blown away be the level of customer service I received from ProntoWash. My 2005 Toyota Corolla looks brand new! They went above and beyond and made my car look spotless. Having two dogs, it's practically impossible for me to get every dog hair and scrub off their nose art on the windows but ProntoWash made it look like I never had a dog in my car EVER! My windows look almost invisible, they are so clean! It's also extremely convenient that they are located in the mall parking garage so while my car was getting cleaned, I could get so shopping done! The customer service the manager, Orlando, displayed is top notch. He was very informative with the different packages and made me excited to use their services. Wendell was the associate that worked on my car and he did AMAZING! Thank you Wendell & Orlando for making my experience one to remember. I will definitely be returning and recommend anyone who reads this to do the same! read more

See all

So I work 2 jobs, have 2 kids and never take time for me let alone my car. I decided yesterday to take some me time and to treat my car too. I took it to ProntoWash which is located in the bottom level of the parking garage at Citrus Park Mall. I went to shop while my car was washed and detailed. They even shampooed my seats. What pleased me the most was that they got the gum off the outside of my car which had melted and baked on. I'M SHOWING YOU MY BEFORE AND AFTER PICS. PLEASE DON'T JUDGE MY BEFORE. I am SO HAPPY with my results. . You should check them out next time you're shopping at the mall or going to a movie get your car cleaned while you shop. Plus I didn't have to sit in a boring car wash lobby for 2 hours. Staff was friendly and efficient. #ProntoWash read more

See all

Im new to the area and was looking for a place to get my car detailed. I got my car completely detailed and I couldn't be happier! A guy named Brandon cleaned my car he did a great job! read more

These guys were great! From start to finish! From the great greeting from Jessie, to the guys working on my car; I have no complaints and completely impressed. I got the interior, exterior and a wax. They were very detailed, and didn't miss a spot! I highly recommend them! read more

Went there and purchased the showroom package. My car is a 2013 and they made it look brand new inside and out. Great job!!!! Great customer service!!! read more

I got the supreme as my car was in desperate need of a deep cleaning inside and out. My car looks and smells brand new. So convenient right next to the mall. I went to a movie and came back to a new car. read more

These guys did a great job with my car! It was so dirty tons of dog hair they even stayed late to make sure that it was perfect for me I would absolutely recommend it to anyone! On top of that they did it all for a reasonable price some places were quoting me over $200 and they did it for 85 plus 25 for pet fee. Excellent service.. next time I'll make sure to go before my car gets so bad. read more

The guy Sabatio was super informative and nice. He gave me all the details of the wash packages. I think they have a forever customer with me. read more

I couldn't of asked for a better detail job! These guys were amazing! My truck smelled like it was brand new and it looked brand new on the inside. I will for sure be returning to these guys because they know how to do the job right! read more

I want to Thank. Landan, and Dre for their awesome Job on my older car! They made it look brand new again! Thank you guys I'll see you again soon- miss Letty read more

My husband frequents this location and always has good things to say, so I decided to check them out. The staff were very friendly and made sure to explain what I was getting for the package I selected and gave me the option to upgrade for additional services. I liked the fact that they do not use water. I booked an appointment online for later the same day and my car was finished as quoted in 1.5 hrs. My exterior was clean with shiny tires and the inside was vacuumed and dusted as expected. I will definitely return. read more

Didn't open trunk and vacuum behind 3rd row seat at all. Streaks across windshield. Had to come home and finish cleaning my car after I waited an hour and a half and paid $100. read more

This is a warning to all potential customers do research before you decide to get ceramic coatings through this company they have had it on there menu since June and have no professional set up like a paint booth or shop to perform this type of service it takes anywhere between 10-13 hours of work to correctly apply this I was told by one the employees here that management said they are about to roll it out and it would take 4-5 hours to do! Do your research first before coming here! read more

UPDATE: So happy to report that they have agreed to pay for the broken part and indeed he did! Scott the owner is very courteous, professional and considerate. :-) We just got our car washed and interior detailed. It looks beautiful. Great attention to detail, very nice crew of guys. My car looks beautiful. I got the Deluxe Interior (i think thats what its called?) and I am very happy with the cleaning. I'm so sad though to give 3 stars because they broke something on my car and no one owned up to it. I have a Ford Fusion and on the floor by the brakes there is a black plastic lever that opens my hood. When I went to adjust my driver's seat, I noticed the lever was missing and clearly had been completely broken off. When I brought it to their attention (before we drove away) they all denied knowing anything about it. I'm so disappointed. I don't care that it's broken. I'm so sad that no one is owning their mistake. The manager gave me the owner's number and I called him. He was very nice but said that since no one knows anything about it and/or is saying they didn't break anything, then there's nothing he can do. He really wanted to help make me happy but there was nothing he could do without proof. I completely appreciate and respect his position, but at the end of the day I know someone is not taking responsibility, and that's what hurts. I probably won't go back now, Just because of the dishonesty. If they came forward and admitted their mistake, I would happily go back. Unfortunately, I had to write this review and I won't return. :-/ read more

Such an easy way to get my car washed!! Nice to be able to go somewhere attached to the mall so you have something to do while your car is being detailed. The actual product even outweighs the convenience. They did a fantastic job inside and out!! I am very impressed with the attention to detail. They even wiped off the touchscreen and got between the crevices in the seats. I will definitely be returning, and recommending this location to everyone I know!! read more

It was so nice to kill 2 birds with one stone as a busy mom. I simply dropped off my car, ran my errands at the mall, and when I was finished, so was my car! It literally was as perfect as the day I bought it brand new! They did a great job on the detail and the price was fair so it was a good value. I will definitely be using Prontowash again on my next mall trip! read more

Had a great experience. Awesome folks and they treated my car as if it was their own.Wish I knew about them sooner. Bring your car here!

Hands down the absolute BEST DETAILING JOB EVER! I have Landon to thank for making my car look simply AMAZING! The entire staff is so friendly and professional but Landon is the person who performed the detailing work on my car - ultimate exterior + claybar. Worth every penny and I can't recommend these gentlemen enough. If you need to show your car some TLC, this is the place! read more

So to make a reaaally long story short: To start, I went to a car wash/detailer on Dale Mabry and they did a TERRIBLE job cleaning mar car (especially the interior which is where my car needed the most work- I just bought this car over the weekend and it was very dirty inside). I paid all this money for what was supposed to be "detail work on the interior", just to have to point out to the people who WORK there all the different places that were still dirty, and asked for them to wipe it down. My car still wasn't clean after leaving (stains still on the seat/door panels and crumbs/dirt on the floor). Then I thought about ProntoWash at Citrus Park mall. I had never been before so I went to see what they were all about. First of all.. let me just tell you the customer service there was awesome! Landon, Mike, and Ian were extremely friendly and listened to exactly what I wanted done and they made it happen! I am extremely happy with the service and quality work from these guys and I definitely recommend ProntoWash for a good deep cleaning! I will be back! FIVE STARS!!!!! :) read more

ProntoWash at Citrus Park Town Center is the best!! They did an excellent job on both the interior and exterior of my car and it looks like showroom perfection!! Also, the employees like Orlando and Landon are very nice, honest and aim to please the customer. read more

VERY DISAPPOINTING. I tried ProntoWash at the Citrus Park Mall today for the first time. Having made an appointment, I showed up a little early (15 minutes) and was told that they wouldn't be starting on my car for another hour. The gentleman asked if that would be ok, indicating that there was no other choice. The same gentleman took my keys and had me fill out a form providing my cell phone number. He told me that they would text me as soon as finished. After 2.5 hours and no text, I went out to the car wash where my car was complete and sitting there for who knows how long. The same gentleman apologized for not calling and said that it was "his bad." After paying, I approached my car which was streaked on all surfaces. I went back and spoke to another gentleman who apologized and went over to try and fix my car. After 15 minutes of him re-working my car, I told him that I had wasted enough t and left. I had to go get my car washed later that afternoon to wash off whatever they used. This was a very disappointing transaction and I won't be back. ******* UPDATE ******* The owner of ProntWash reached out to me the very next business day to extend his apologies. He explained that the day I received my service was an unusual day of being short-staffed and without an onsite manager. He offered for me to come back and have my car detailed (at no additional charge) to make up for the poor service. I did take advantage of this offer and had my car detailed to my satisfaction later that week. read more

Shayne did an awesome job on my car!! I had terrible dog hair embedded in my trunk carpet, and old stains that I had tried numerous times to clean myself. The car looks almost new! I saw it shining from across the parking lot! Definitely recommend, can't beat the price! read more

I took my car here for an interior/exterior wash, and I was not impressed. First, it was $40, but I was willing to pay because it was a hand wash and "eco friendly". And as a busy mom, I don't have time to wash my car by hand myself. When I called to make an appointment, I was told it would take 30-45 minutes to clean my car. When I got there, they told me it would take an hour. Well, I ended up waiting 90 minutes, with an appointment. When I walked out there, they still were finishing my car. The car was clean enough, but they didn't vacuum the cargo area of my vehicle, and the attendant said there was sap on my car that required an additional treatment and time. I just was not impressed with this place. When I went a nearby automated car wash, not only was it much cheaper, but there was no longer any sap on my windows! Save your money and time. read more

I wish I would have taken my sister's advice and started using this service years ago. Absolutely fantastic service from Reese and Wendell today at the Citrus Park location. Not only did they do an over-the-top, above & beyond job on my very damaged and dirty car, they projected the sort of joy and kindness we all search for in life. It was an actual pleasure standing and talking with them before and after my service. I felt like we were old friends even though we just met. I will only take my car here from now on. (I hope management is seeing this review and rewarding the guys that assisted me today. You don't find this sort of polite, professional and warm service just anywhere these days. Totally impressed.) read more

I love being able to shop while I get my car washed. The staff is very friendly and they do a great job. My car always looks great! Very convenient!! read more

I am giving them 3 stars because I've used them 3 times the first few times were good the last time I went I was told an hour and a half wait time I went to the mall for 2 hours came back out and my car was skipped what did they do to correct this mistake nothing but tell me that try and come back tomorrow so they can try and fit me in. So now I'm going how to clean it myself. Huge disappointment read more

Thanks to Orlando and his team for a pleasant experience today. My car was detailed nicely while I did some shopping. I will use this service again. read more

Good place for auto detailing. It is convenient at the mall, different detailing options to choose from, good service and with an option online to make appointments ahead of time. read more

Always happy with the end result. These guys do a great job keeping my truck looking good..

I've brought my car in a few times before and I was always happy with the results. I made an appt last weekend and when we picked up the car it smelled like someone had dropped a whole bottle of deodorizer in the car. It was so bad I had to drive with the windows down for days until I saturated my car with febreeze to help cover up the smell. This was the first time I've ever experienced this but I choked it up to an oversight on their part. However, days later I noticed that a Lightning souvenir was stolen out of my car. I had two in the seat pouch when I dropped my car off and only one was there when I picked it up. Nobody else drives my car, I don't have children so it's impossible for someone else to have taken it. It's not the value of it but the principle. It was a silly team souvenir this time but next time it could be something of greater value. With that being said I will no longer be spending my money at this establishment. read more

Excellent service, fast and detailed oriented. Staff was thorough and had the right equipment for detailed cleaning. I would definitely come again. read more

Guys were really nice, told them what I wanted and they did a great job! I was able to run some errands in the mall and they were finished in under 2 hours! I had all the seats and carpets cleaned and vacuumed. Great price and my car that shamefully hadn't been detailed in 4 years looks like new!! Would highly recommend this company and will definitely be using them again. Hopefully I won't wait as long this time. :) read more