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    Bubble Down Car Wash

    3.3 (80 reviews)
    Open 8:00 am - 8:00 pm
    Updated 1 month ago

    Services - Bubble Down Car Wash

    Paint and exterior protection

    Auto bug and sap removal

    Car wash

    2 More Services

    Protection

    Tunnel wash

    Bubble Down Car Wash Photos

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    Absolutely worst car wash company! We entered their car wash with a bumper and exited without one, after their "equipment " literally ripped it off, and they are blaming US!!! I am appalled by this company "claims" department. Dylan P was very rude. Now I'm stuck with a headache I didn't cause, and all because I chose their car wash. It's the one on 54/ New River rd. Beware of this company and their "equipment ".

    Antenna cover with broken screw retainers

    To start, this was a much better car wash when Dolphin Xpress opened the location. Everyone was friendly, and it seemed very family oriented. Unfortunately Bubble Down bought the location, and their only interest is profits. In fact, if you look at their website, they are planning to open another 7 locations to add to the 6 they already have in the area, which is apparent they only care about money and not the consumer. Until today, I had a multi car family plan ever since Dolphin Xpress opened. We went through the car wash with our 2018 Ford Edge last week, something we have done many times at this location. During our last visit one of the rollers, midway through the tunnel, came in contact with our shark fin style antenna cover, which broke every plastic screw retainer that holds the cover onto the base. Once the car got to the blower section, it blew the cover right off. We noticed that the cover was missing and came back to the location to speak with the staff. 2 staff members retrieved the cover from the car wash tunnel, and told us that this type of things has happened before, and it's typically one of the rollers that causes it to break off. They also mentioned that the company is good at handling these type of issues and we should have no problem with them paying for the damage. Paying for the damage would be the right thing to do, but unfortunately this company is more corporate and only looks to find a way out of paying for claims. The employees also told us that they can adjust the rollers per car, so that the next time we came through it wouldn't make contact with our car. We have been coming here for over a year without incident, so it is possible they adjusted their equipment before our last visit and that is why it contacted our car with more force than previous visits. To try and resolve this, I spoke with Dylan at Bubble Down corporate who reviewed the claim, along with the footage from their tunnel. It's true that the footage shows the cover being blown off, but the company is very shady about not releasing any of their footage. We have our own footage which shows the car intact with no damage prior to getting it washed. There is also video footage of our car entering their property and entering their tunnel, again with no damage. If the antenna cover was damaged before coming on their property, it would have came off while driving or came off as soon as the water sprayers hit the car. Dylan came up with an elaborate explanation that the antenna cover is held on by adhesive, and that UV rays and humidity can cause the adhesive to fail which is why the cover blew off with the dryer. Again, we have been to this location multiple times, and this has never happened. I'm sure Dylan googled shark fin antennas and saw that they were attached by adhesive, but some deeper research would have shown that the original OEM antenna cover for our model of the 2018 Ford Edge Titanium actually uses 9 screws to attach the cover to the base, and a bolt to attach the entire antenna base to the roof of the car. It also has a weather strip on the bottom that compresses when the bolt and clip tighten down, causing a watertight seal. He must be mistaking this for adhesive, but it is not. The antenna cover does not use adhesive, as he claims, and therefore has no way of coming lose due to heat and humidity. I could maybe see 1 or 2 of the screw holds breaking over time, but 9 breaking all at once is not possible unless an external force is introduced, like the roller from a car wash tunnel. At this point, it is clear that the company wants to make fictitious claims and elaborate stories to try and explain why the antenna cover blew off. I'm still waiting to hear from the district manager, Rafael, but am confident they won't do the right thing and pay for the damage that their car wash caused. Pictures below show that there are screws and not adhesive which holds the cover to the base, which are all broken. Do yourself a favor and find another car wash company. There are tons in the area!

    Wash, scrub, rinse, and repeat!
    Katrina P.

    Cashing in Free birthday wash thank you Bubble Down for your hospitality! Great service and free vacuums!

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    13 days ago

    Loyal customer for 3 years! I love this location and Liza is wonderful! 1st wash is free!!!

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    Shelly P.

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    3 months ago

    Great features from the initial cleaning area to the final self service towels and vacuums. Would recommend.

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    Shelly P.

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    8 months ago

    Everything was great! My car had a nice shine to it. It was easy to get in and out. The staff were very friendly.

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    Shelly P.

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    4 months ago

    Nice staff and great facility with lots of spots and two vacuum styles. The car air freshener is an added bonus.

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    Shelly P.

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    2 months ago

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    Shelly P.

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    8 months ago

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    6 months ago

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    Shelly P.

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    1 year ago

    This is the best car wash around. Friendly and quick service! They also run so many specials so you can also get a great value.

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    Shelly P.

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    7 months ago

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    Shelly P.

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    8 months ago

    Quick wash, solid shine, and friendly service--Bubble Down keeps my car looking fresh and clean.

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    Shelly P.

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    1 year ago

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    1 year ago

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    11 months ago

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    11 months ago

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    3 years ago

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    2 years ago

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    1 year ago

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    1 year ago

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    2 years ago

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    1 year ago

    Bad customer service, will make unnecessary charges to your account. There's plenty of other car washes around

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    Shelly P.

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    1 year ago

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    2 years ago

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    1 year ago

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    3 years ago

    Awesome car wash always get the job done. Looking forward to other locations opening up.

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    Shelly P.

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    6 years ago

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    Shelly P.

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    4 years ago

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    5 years ago

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    3 years ago

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    3 years ago

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    Shelly P.

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    3 years ago

    My favorite car wash. The line moves quickly and the wash is always on point. The vacuums are very efficient as well!

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    5 years ago

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    6 years ago

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    4 years ago

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    5 years ago

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    7 years ago

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    7 years ago

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    6 years ago

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    7 years ago

    I use this car wash on avg 30-45 times per month. Thank you for the unlimited wash. Literally the best deal ever'

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    4 years ago

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    7 years ago

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    Page 1 of 2

    Ask the Community - Bubble Down Car Wash

    Do the clean throw up out of cars, if so how much?

    Hi Omar, We are an automated car wash, so we do not provide interior detailing. We do provide free vacuums to our customers but they only work for dry sand and dirt. For an… Read more

    Are the vacuums free with purchase of car wash? Are the vacuums timed?

    Yes, our vacuums are free to use with purchase of a wash. Our vacuums run all day, so you can take your time to get your interior fully clean. There is no rush. And we have a ton of vacuums, so there is never any wait to use the vacuums. :)

    Are the unlimited packages only redeemable where purchased or can they be used at any Bubble Down Facility?

    Hi Vicky, Currently, we only have one location. But when additional locations do open, the plans is for our memberships to be redeemable at all locations.

    Does this establishment have a car detailing option, where employees clean the interior?

    No, it is a drivethrough wash (albeit a very highend and thorough one) and there is a vacuuming area with ~20 vacuums for self service. You typically don't interact with any employees during your visit.

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    Review Highlights - Bubble Down Car Wash

    I asked him if I could try the Besty and then apply the amount I paid toward a monthly membership if I liked it.

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    Bubble Down Car Wash - carwash - Updated May 2026

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