This place is an insult to the Briggs and Stratton name. I will never buy through this place or its affiliates again. Below is a copy of what I submitted to the Better Business Bureau The package arrived damaged. When I contacted the shipper I asked for a replacement to be expedited and the shipping to be refunded. I included the same pictures I have included with this complaint. They told me in an email and over the phone that it could not be expedited nor would they make it right by providing a refund. Their website is deceptive by making the public think they are getting parts from Briggs and Stratton but they told me over the phone that they are just a dealer, but a deceptive one. read more

My experience working at this company was very disappointing. While I had hoped for a supportive and organized work environment, I consistently encountered issues that made it difficult to perform my job effectively. Communication was often unclear or delayed, expectations changed without notice, and there was very little guidance or follow-through from management. In addition, concerns brought forward were rarely addressed and often dismissed, which created an unhealthy and unnecessarily stressful work atmosphere. The lack of structure, accountability, and leadership made it challenging to feel valued or supported as an employee. Although every workplace has its challenges, my overall experience here did not meet basic professional standards, and I would not recommend it to others looking for a respectful or well-managed environment. My experience working at this company was very disappointing. While I had hoped for a supportive and organized work environment, I consistently encountered issues that made it difficult to perform my job effectively. Communication was often unclear or delayed, expectations changed without notice, and there was very little guidance or follow-through from management. In addition, concerns brought forward were rarely addressed and often dismissed, which created an unhealthy and unnecessarily stressful work atmosphere. The lack of structure, accountability, and leadership made it challenging to feel valued or supported as an employee. Although every workplace has its challenges, my overall experience here did not meet basic professional standards, and I would not recommend it to others looking for a respectful or well-managed environment. read more

Placed an order. . . got a confirmation number. That's the first and only time I heard from them. Contacted my credit card company.. They issued me a refund in less than 24 hrs.. That says it all.. Guess they have a track record. read more

They said they have a part in stock and I will get it in few days. It's been 3 months now and they just pushed my order to January next year. Worst part supplier ever. read more

Took money, never shipped anything... Just like everyone else has described, 1 star is entirely too generous....They're simply thieves.

To say that this place has bad customer service is an insult to the word bad. I have never experienced anything in my life that even approaches how incredibly terrible this place is. Do yourself a favor and go literally anywhere else. No estimates given or authorization requested, an automated call tells you your equipment is ready and you show up and it's not, show up and even though the store is open the shop decided to close early and they can't give you your equipment and the staff is rude. read more

### BUYERS BEWARE ### I ordered parts July 13 2024. When I hadnt received them around August/ September I requested them to be cancled. Today I recieved an E-mail that they are being procesed When contacting the company I was told that I never cancled the order. he stated they were out of stock when I ordered them and they just arived today. So I told him to cancle the order. he said he couldnt because of their policies . you have to cancle the order before they recive the part. Even after 6 months they will process the order. I asked to speek to his supervisor, he said they didnt have one their. he put me on the call list and stated it will take 24-48 hrs for the supervisor to call back. I asked for his name and he blatantly refused stating when the supervisor calls he can look up the call and would know who I talked to. These folks are bad. read more

I place an order for parts that were listed in stock on July 21st. After finding out that the parts would not be shipped out the week I ordered them, I asked for a refund. The order had not shipped yet, according to their sales rep, however because they were listed as ready to ship, I would not be given a refund. Here we are two weeks later and the order still has not shipped. If your need parts quickly, I would recommend you do not buy from this company. They will take your money, but not offer you any solutions. read more

Don't buy from this site. I ordered a few parts for an old Wheel Horse that I'm repairing. A week later when I haven't received the parts, I check the order status. "Awaiting Fulfillment" on every part. I called Customer service to find out that they never had the parts in stock when they sold them to me and I would have to wait 2 more weeks until they got the parts shipped to them before I could have the parts shipped to me. I Cancelled the order on the phone, Started a dispute in PayPal and ordered everything I needed through Ebay. Why the hell would you sell items you don't have? read more

Horrible company! Tried to cancel an order within 24 hrs of being placed after looking at order status and finding all but 1 item of 5 was on backorder. Was told the shipping dept needed to check if the backordered items were already in transit and that it could take 24-48 hrs to hear back. 48 hrs later (2 days) they said it was already in route to them. Highly unlikely this would have been the case if they checked with the supplier right when I told them I wanted to cancel. They charge a 20% restocking fee, so I'll be out over $50 on the order. To top it off, even though I said I didn't want it, I got an email saying the items were in route to them. A call was made after this and they are still sending them even though they were instructed not to. I shouldn't have to pay the restocking fee as well as cost to ship it back. Incredibly stupid. I had a business online for many years and I can see why customers were pleased doing business with me. This is just such a bad way to do business. There was no indication of this company name on the website that this was the company I was buying from - only said Briggs Stratton Store powered by ProntoMowers - which is not the company that charged my credit card - my card was charged by Smallengineprodealer. Should be negative stars!! read more

Purchased a Briggs and Stratton valve seal from this company and the part in the sealed package was not the correct part! The part number was correct!!! I've been trying to get a refund for over a month!! This is a terrible company, don't buy anything from them ! read more

It took a month and a half to get some engine parts for my muffler on my Toro time cutter they were waiting for the screws. Don't order from them anymore. They do not inform you of the status of your order if you needing the parts quickly. read more

Must be somebody there! I placed an order #450164056 on 06/17/2025. The order was supposed to be delivered on 06/23/2025. I happen to look at the progress and found out they did not have all my items in stock and never notified me. They changed the SHIP DAT TO 07/11/2025!!! I cancelled was told I could not but could return items after I received them and I would have to pay shipping and restock!!! THIS WAS ON ITEMS THAT HAD NOT BEEN SHIPPED AND THEY DID NOT HAVE IN STOCK!!!! Stay away, I believe this is a scam!!! read more

This place is a front for a lawn and garden equipment parts scamming site! They also, at this same address, operate Small Engines Pro Dealer. This is supposedly a outdoor equipment parts dealer. On the internet they say the parts are "In Stock" when in reality they order the parts AFTER you have made the purchase and then you cannot cancel the order! I have reported this business to the Indiana Attorney General Consumer Fraud Division and to the BBB for Scamming. Don't be fooled like I was and actually believed what they had listed on the internet! DO NOT DO BUSINESS WITH THIS COMPANY!!! read more

Pronto Mowers - What is listed on the Internet! - Home & Garden Near Me - Boca Raton, Florida

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This 'business' does offer extremely low pricing. The lowest you will find anywhere online. The only problem is, they don't deliver anything. You will pay for your order, then wait, and wait, and wait, and.... You get the point. After 2+ months of waiting, I sent them an email asking for order cancellation and refund. A week goes by, and nothing. I disputed the charge with CC company. I am sure that is what prompted the email I received from this business 4 days after filing dispute. Long story, short, over 10 weeks passed from time I placed the order to time charge was reversed by CC company. Too good to be true? it was. Can't imagine this business being legitimate. Not based on my experience. My advice, avoid this fraudulent seller. read more

Idk wt* everyone else is talking about in the reviews. This place came in clutch the first time I went and guess what I'm otw there now! I run a tree removal business and they have all I need. Spent 2k my first visit. Andy (I believe that was his name) did a great job helping me out. How bout you guys get off your lazy behinds, stop online shopping and go to the store. You get upset at the shop cause ups or fedex didn't deliver? Grow up! read more

Should have checked the Better Business Bureau's website before ordering anything from this company. Website says parts are in stock. After ordering and waiting with no updates on order status, I finally checked on their website and my order is stuck in "fulfillment" status because the parts are on back order. I've reached out to the company a few times and haven't heard a word. Customer service sucks....their service sucks period. Very disappointed and very dissatisfied! Refund requested and no response. Well, they won't be getting a return customer for sure. Avoid them at all cost. Rip off! See the complaints on BBB. read more

Should have read reviews before placing order! Now I understand NOW this is a dealer with NO respectable reputation. Have reached out to Briggs & Stratton to help with not receiving order. NO contact with them in one week after email stated that order has been shipped. Now order still has not been shipped but CANNOT cancel order. DO NOT ORDER ANYTHING FROM THIS WEB-SITE (briggsstrattonstore.com) read more

Ordered parts said 1-2 days it would ship cancelled after 12 days 21 days later denied my return as i had gotten the parts elsewhere installed and finished the job the day i disputed with my credit card conpany there a scam dont need the parts now the jobs done read more

Placed order on 5/26/2024 Called and canceled order 5/30/2024 because item is on back order. Estimated delivery 6/20/2024 Email stated shipped on 6/3/2025 Called agent on 6/4/2024 to get refund. After short conversation she hung up on me when I requested a manager. Rude experience read more

Terrible company. Customer service does not exist. They sent me the wrong part and now are wanting to charge me 20% to return it. Having to get the credit card company involved to make them make it right. read more

Placed order August 27th. 6 weeks later, NO parts. NO updates. NO communication. Selling parts they do NOT have, but taking ALL funds up front on what apparently are nothing but "backorders". Looks like they operate on the HOPE you forget about your order lost in your emails, so they get to keep your funds while providing NOTHING in return. They have NO INVENTORY! Just a drop-shipper...AVOID!!! read more

This business needs shut down, shoeing parts in stock when they are not, charging your card for a part they'do not have in stock. They should not charge for parts they don't have in stock to ship. I will never buy anything from them again. read more

This is another one of those sites built by a pro to make you believe you will get superior products FAST, at great prices, with astounding customer service. WRONG! The product is quoted as inexpensive, with an acceptable estimated delivery date. The hook is set. Considering the estimated delivery date provided, the average person doesn't question if the items are in stock. This is how it works from there. Unfortunately, the customer awaits for delivery on the estimated date provided. Unbeknownst to the customer, the order is placed on the back burner, because something is "out of stock." They don't notify the customer of the problem. Instead, they order the part from their supplier. Based on their logic, once they order the item, it is not on back order. According to their "company policy" if an order is not on back order, it can't be canceled. That's a scam! I doubt they have any inventory at all. If they did, why wouldn't they just cancel my order and put the item on the shelf, since they were out of that part, anyway? I wonder how many people have suffered this same aggravation! read more

If I could give them -5 stars I would- Terrible customer service. I ordered a part that was the wrong one. I called them to see if they had the correct part. They said no and they could not get it. After a week of them trying to make me forget about my order, they finally gave me their address to send the part back. I just called today since they've had my part for three days back in their warehouse and they are trying to steal 40% of my order as a restocking fee. I explained to them that was not going to happen and that I would dispute the 40% with my bank. This is a horrible company to deal with. I highly recommend to stay as far away from this company as possible. Someone named Hernan was communicating with me and kept making promises that I would hear back from someone in one hour, 20 minutes, by 530 and never did I hear anything back. Buy from the dealer or a reputable parts company stay away from this terrible parts reseller. read more

Pronto Mowers - Small Engine Parts Dealer - Home & Garden Near Me - Boca Raton, Florida

I would give this company a 0 star if that was possible. The part was not shipped. If you need the part - do not expect to get it in a timely manner. Ordered the part on Sunday. Four days later on Thursday it was still not shipped. 14 minutes on hold when the machine said it would be 9 minutes. The supervisor was unavailable to get on the phone. The owner does not take phone calls. Expedited shipping was "not available". They refused to cancel my order, so I did it for them on the credit card. read more

Refused to provide a refund for an item that was never shipped. item was on back order but they did not make the buyer aware of this.

I ordered a part and after 10 days it still hadn't been shipped. I never did get the part and had to go to Paypal for a refund. Buyer beware. Crooks. read more

The order took quite a bit longer to ship than stated and tracking information was never provided, but the parts were genuine and priced very competitively. Other reviews suggest using caution with this seller, but I am satisfied. read more

Smalleginesprodealer.com, stay away from this place. I chatted with a rep after waiting for a transmission to ship for about 3 weeks. He told me that the companies were having a hard time getting parts to build the products. And he said it will be a while before they had the part back in stock. So, I did a cancellation request and ordered it some place else. The very next day they the status changed to preparing to ship. Another guy sends me an email saying that it was too late to cancel the item. I also talked to a guy on the phone and he said I would have to follow their return policy. Well, he wouldn't tell me what it was. So, for transmissions, if they let you send it back there is a 40% restocking fee. This product did not ship for another 2 days. It could have been stopped at their end. I will never do business with this company again. read more

worst experience of my life-nobody speaks English that you can understand and e-mails are answered with the exact same generic pre-written reply no matter what you say. I cancelled my order IMMEDIATELY after the e-mailed me that it would have to be ordered-called to make sure-then two days later was informed it was too late to cancel -already shipped -will require 20% restocking fee an shipping is my expense-phone calls, e-mails-do nothing. HORRIBLE business!! read more

Absolutely terrible service. I ordered a replacement part. It said it was backordered so I asked for the order to be cancelled while it showed as backordered on their website. I was still charged and sent the order anyway. Now that I am trying to send it back, I am being charge a 40% restocking fee and have to pay for my own shipping to send the item back. I waited a week between emails and when I talked to someone on the phone no one was helpful and said that it is their policy to charge a 40% restocking fee. When I asked if it usually takes a week to respond to emails they said it usually does because they are "very busy". Absolute frauds and a scam. read more

I ordered a part from these guys in June. It didn't finally arrive til September. And in between that time I received several emails from them stating "Due to the pandemic, the lead times have been inconsistent..." ...Huh!? It's 2023. Why are they trying to use the pandemic as an excuse?? I will never order anything from them again. read more

Ordered parts Said 5 day to deliver waited Called six day ...the ohhh sorry back order.....when where u gonna tell me ...you have email phone number address.....than had cancel order and reordered for thay did have wouldn't send out till all 4 parts where there .than sent me an opened pack Is scotch taped closed missing rings..... You're going to tell me scotch tape on a bag and you didn't think of checking inventory in tje bag...........DONT SCAMMER........ read more

Pronto Mowers - Home & Garden Near Me - Boca Raton, Florida

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This site is a scam - don't order - report to BBB - not honest about availability and delivery

Ordered Honda brake assembly listed for $19 plus 5-6$ shipping. 3 days later I received an email stating : they are unable to sell me this part for $19 but they can charge me additional $25 and ship it to me for $44.83. What! Why? How? What is that? Get your pricing right. Lost 3 days waiting for the part. Ordered it from Amazon for $20. Will never buy anything from them again. Waste of time. read more

As a lot of others have stated. This place has terrible fulfillment practices. They operate several websites that portray that they are the official websites of the manufacturers. Then they take 2 weeks to ship an item that they make you think is in stock. I attempted to cancel my order and was given an excuse that the order had already been processed and they refused to cancel the order. Buyers Beware. While they may have a in person shop that you can purchase from. Stay FAR FAR away from their online shops. read more

Absolutely horrible. No return emails, had to dispute with CC to get money back. Called Customer care with the response, go ahead and call your CC and dispute. read more

Do not purchase from this company, terrible customer service, parts were in stock but a week later i was told no and I had to wait for 2 more weeks, they would not ship a partial. read more

We have ordered hundreds of parts from Small Engines Pro Dealer, never an issue until now. Ordered 3 part numbers. Received a phone call stating one of the parts was on back order. So I requested they send the other 2 parts, and send the last parts when they come in. I did not even request a credit for the missing part. THEY SAID THEY WILL NOT DO THAT. WHAT A WAY TO NOT RUN A BUSINESS!. By the way, they are in Boca Raton FL, but all calls are routed out of country. Buy from them at your peril! read more