We scheduled an oil Change appointment online on Saturday…read morefor 9:00 am on Sunday. The appt was confirmed and all seemed well. We drove two cars to drop it off our truck and get errands and house work done. When we arrived at 9:00 am the door was locked. A few minutes later a few more cars arrived and a worker showed up. He claimed he had keys but not to the alarm so could not get in. Said the manager was on vacation and the district manager was supposed to coordinate someone to open. We decided to leave the car and get a coffee down the street. When we returned around 9:30 the same guy said he has yet to hear from anyone. So we left and sent a message to the company for a follow up. No response. Poor customer service. And they better pay that worker for a full day. He showed up.

When lm visiting the area l always take my car here. They do an excellent job. Mgr and staff are…read morethe best.

Aaron, Jay and the rest of the staff here were very friendly, knowledgeable and most of all helpful…read morein scheduling/servicing my vehicle. While I waited for my car to be inspected they helped everyone equally and made sure all customers were taken care of. They were basically what you would want but not usually what you get. My inspection was completed well under an hour and they even threw in a new customer discount that I didn't even know about. Great guys overall and I now have a new mechanic spot should I need them again. A+

I have been going to DuPonts for 10+ years. It was great. DuPont sold out to Auto Care Plus so the…read moreorigins could retire. ACP is awful. My wife just paid $1k for a new cabin air filter - $75 (the last one was 2 months old), brake fluid flush $225, transmission drain and fill - $250, spark plug change (4) - $328!!!! Synthetic oil change $80, tire rotation -$40. We brought it in to have the bumper fixed - which it was not fixed. As far as I can tell it wasn't touched. It's actually cheaper to have the serviced by the dealership than ACP. I'm done - after $8k in mechanic bills from ACP on 3 cars in 1 year I'm moving on.

I just finished my First transaction…read more New exhaust...a great triage of some other areas, that they recommended ...I just wait. The price was half, of what I budgeted! Great use of txt - to convey a work order. Job completed in a day.

This place saved us!! Our muffler fell off on i95s and every single place turned us away except…read morethese guys! Not only did they accept us spur of the moment, they were polite and friendly to two frazzled travelers.

Just ask for Fabian. He cares. He offered me a special rewards discount for four tires that the…read moreother employee did not, right when I was checking out! As a result, I return to them for any issues I have. Just work with him. Everyone else seems really nice, but Fabian just happens to take your issue seriously. As long as he is there, I will keep going there.

Fool me once, shame on you. Fool me twice...? Ouch…read more Yes, we trusted VIP Tires & Service in Portsmouth, NH a second time. We felt certain that our previous poor experience - in June 2023 - had been a fluke. This time, VIP seemed the most convenient location for what we thought would be a quick repair: My husband saw coolant leaking from the right front side of our Honda CR-V. We assumed it was a reservoir issue. Worst case, the thermostat housing might need replacement. RepairPal and at least one other car estimate site suggested that the repair, including labor, would be between $647 and $779. Of course, we hoped for less. My husband arrived at VIP in Portsmouth shortly after 8 AM; the repair bays seemed already filled. However, the VIP mechanics were able to look at the car within about an hour. They said that the problem was related to the tubing connection between the reservoir and the thermostat. The estimate at that time was less than $500; my husband recalls it being far lower, but he's not sure of the exact figure. After that, they told my husband that they were shopping around for the best price for the needed parts. Unfortunately, many of those resources were hours away from Portsmouth. At 3:35 PM, my husband email'd me that the necessary part/s had finally arrived, and they'd begun work on our car. According to the receipt, the work was concluded and our car was out at 5:24 PM. The bill came to $1197.63. Of that, the parts came to $420.63; $849.00 was for labor. That's nearly $100 per hour for every hour that my husband was in the waiting room, even when it did not appear that the car was being worked on. Maybe all of this is fair or even a great, low price for the work that was done. Neither my husband nor I have the necessary automotive background to be certain. Past labor costs were never that high. But one thing that is certain is this: We'll use sites like RepairPal in the future. They'd not only quoted us a price nearly half what VIP in Portsmouth charged us, they also gave us the name of a nearby, certified mechanic who'd honor that quote. UPDATE: Colleen C. at VIP replied promptly. Here's part of what she said, "When it comes to our pricing, we follow what's called book time or book price... Each job has an industry-set number of hours attached to it, and that's what we charge for -- not the actual time the car's in the shop. So if the repair takes our technician longer, you're not charged more. And if it takes less time, you're still only paying that fair, consistent rate. You're never billed for time your vehicle isn't being worked on." That's a contradiction in itself. On one hand, she says, "Each job has an industry-set number of hours attached to it, and that's what we charge for -- not the actual time the car's in the shop." But then she says, "You're never billed for time your vehicle isn't being worked on." (And yes, I noted the EM-dash in Colleen's reply; it's often a red flag indicating an AI response.) As I said in my initial review, it appeared that VIP had called around, looking for parts necessary to repair our car. They weren't able to work on our car until late in the day. That's fine. However, the actual car repairs seemed to take about two hours. But let's say that VIP _had_ actually been working on our car every hour it had been in the shop... almost nine hours. The $849 labor fee meant a labor charge of nearly $100 per hour. To us, that seems stunning. Worse, it's far longer than our vehicle was worked on. Even if we say that it took VIP an hour to diagnose the issue, plus an hour to find a shop with the necessary parts, and then two hours to make the repair... that's four hours, adding up to $200/hour in labor charges. That labor charge is why we won't trust VIP again. The numbers just don't add up, nor does their explanation. UPDATE #2: By sheer coincidence, we were at the post office when a VIP staff member, Favian, was there. He explained quite a bit, including the extra work that had increased the cost of our repairs. So, I have - with some uneasiness - changed my review to 2 stars. Favian also explained that VIP's standard labor charges are $170/hour. That's stunning. Our regular mechanic in Orlando, Florida, doesn't charge anything close to that. UPDATE #3: We discovered that the hood release had been broken while our car was at VIP. Now, to check the oil level, etc., we have to push our fingers under the hood and find the latch to open it. So, this review is - once again - one star. My husband and I are still unhappy that we were given an estimate of less than $500 for the repair, and then - with no warning - given a bill of over $1100. For that reason, plus our 2023 experience at that same VIP location, we will not return to that shop.

I had a great experience bringing my car to Autoworks for rear brakes service. The gentleman behind…read morethe counter gave me updates through the entire appt; he couldn't have been nicer.

Autoworks is a great business because of what they do (fast efficient and cost effective work) and…read morewhat they don't do (I thought I needed new tires but they showed me I still had 20-30k of tear wear left). They easily could have sold me 4 expensive tires - they didn't. I trust them, they're the rare place out there that has earned that.

Had an issue with my vehicles front end. I spoke to the owner. He said just bring it in and we'll…read morehave a look. The guys were great. Accommodating and honest. They did exactly as they stated and were quick. Truthfully, they could have given me a line of BS and charged a lot of money, but they showed me what was wrong and did the work far a reasonable price. It's so good to find a mechanic that you know does the work and you can trust. This place is that.

I would highly recommend taking your car here before taking her to a Dealership Where they will…read more rip you off. GARLANDS HAS saved me lots of money and they treated me and my family great in fact I felt bad for the guys in the shop with the extreme humidity so I gave them a case of Gatorade while they worked on 2 of our vehicles They do great work and the most important thing they won't replace anything that doesn't need to be replaced Ive gone to other garages before and they tried to rip me off by telling me I needed new rims on my car there was nothing wrong except a very bad economy Never hurts getting a second opinion I've also recommended friends here to Save my Friends money in a tough economy

Always pleasant and efficient. Great help with various mechanical issues over the years.read more

Friendly and honest and capable. All I want on auto service. Came for inspection but will return…read morefor oil changes, etc

Look elsewhere. I…read morehad these guys put tires on my car in 2024. The person at the desk was helpful and generally pleasant to talk to. They did what appeared to be a good enough job (although the attendant couldn't drive my manual and they finally got a different attendant after they stalled it half a dozen times while I watched in horror). Fast forward 2 years. I happened to be sitting on the ground and could see under my car and noticed one of the tires tread patterns didn't match the others. Upon further inspection, they had installed one of my tires backwards. I had done 10k on the tire at that point. I took the car back and was waited upon by a very unkempt dismissive and rude individual. He not once apologized. He made it sound like it was my fault and how could I not notice for 2 years and that they were doing me a favor fixing it. The tech that did the swap was equally sketchy and rude to my face. They scratched my rim in the process. I've used this business half a dozen times dating back to late 90's. The place is sketchy, deteriorating and I recommend everyone go elsewhere. It's clear they don't care about the customer or the business.

Avoid this place at all cost. Terrible experience. The service was poor, and the facility was…read morefilthy and poorly maintained. We should have walked out at the outset, but it was a Saturday and my daughter needed two tires. From the get-go, 'Austin', the store manager, could not have been more rude , dismissive and unprofessional. The biggest issue was that 'Austin'staff never informed us that their 'tire balancer' was broken and 'Austin' had to go to another store. Instead, we were left waiting for nearly two hours with no clear explanation or updates. The lack of communication was extremely frustrating and showed little respect for customers' time. Overall, this was a frustrating experience, and I would not recommend this location.