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    Promega Marble and Granite

    5.0 (1 review)
    Closed • 9:00 am - 5:00 pm

    Services - Promega Marble and Granite

    Custom cabinet construction

    Pre-made cabinet installation

    Promega Marble and Granite Photos

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    3 years ago

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    Castle Granite - We are the man of though jobs Castle is on duty

    Castle Granite

    (4 reviews)

    I made the mistake of hiring this company for a kitchen renovation. Very simple actually as we…read moregutted it. Once the appliances arrived (4 month wait due to pandemic) they began. I was quoted a time frame of 2 weeks to complete the job. I assumed 3-4 weeks but that wasn't even close. They did not show the first day as Sam (owner) had told me the wrong day. The demo was completed in less than 1 day & subfloor was prepped. There was a 4 day delay as the tile I had chosen was the wrong color under my homes lighting. Flooring installed perfectly although there was a 2nd delay as not enough tile was ordered. Several times during the first 2 weeks the guys would tell me they would return the next day & did not as Sam would send them elsewhere without letting me know. After more than 2 weeks the cabinets were delivered to my home, on a Saturday with no advance warning. I received a phone call to advise me they were on their way but I wasn't home. Late in the afternoon they left the cabinets in the garage (I gave them garage code). They did not return for several days. Finally, the cabinets were installed although a few were missing. A week later Sam came to my home to make a template for the countertop & backsplash. I was advised that the counters & backsplash would be installed in 2 days. 2 weeks later the countertop was installed. The backsplash needed to be recut as it didn't line up. We were delayed another week as I was supposed to get a double sink & they did not have one. 10 days later they returned with the backsplash. Again there was a problem, specifically where the hood was to be installed. 1 week later they returned & had the same issue. During all this time when NOTHING was done, the oven & dishwasher could have been installed, the cooktop hooked up & the pipes under kitchen & bathroom sinks could've been installed but weren't. After more than 10 weeks I stopped by the shop (not the 1st or last time) & asked Sam to just give me the sink trap for the bathroom & I would install it myself. Sam assured me that the crew, who was coming later that day would install it. They did not. They did very little in the few short hours they were here. About 1 week later, after no one showed up to do anything I received a call from Sam at 10 AM. He advised me that the guys had just left & would be at my house shortly. At 3 PM I called to inquire as to their whereabouts. Sam assured me that they would come even if it was at 7 PM to complete the job. No one showed up. The next morning I went to see Sam. I was understandably livid as this was not the first time they had stood me up. I absolutely raised my voice several times as I was frustrated. We were at 11 weeks. That's 11 weeks without a kitchen. 11 weeks without a bathroom sink. 11 weeks of eating out when it rained as I can't grill in a rainstorm. The guys did show & work that day. Then we went another week of them not showing up. Finally, after 12 weeks I had a functional kitchen. Not finished though. There is a 1" gap between the cabinet housing the wall oven & the wall. The counter goes past the doorframe as does the cabinet molding. The dishwasher was not installed correctly & will not drain. One drawer is not installed correctly & will not close fully. They did not paint the ceiling. The baseboards were not put back in the right places, brand new painted baseboards were thrown out while old ones were put in. I have 3 cracks/dents in the driveway from the dumpster sitting there for nearly 11 weeks. I provided (they did not have the correct color/style/size although it was in the original contract) 2 sinks, 1 toilet, 2 faucets, knobs (I had to provide & install the knobs since Sam never bothered to get them), under cabinet lighting & will need to get a plumber for the dishwasher, a carpenter for the cabinets & Lord knows I will have to live with the counter in the doorway. You would think after 12 weeks the kitchen would be perfect but it's far from it. Do yourself a huge favor by not hiring this company. Please note that the work done by the guys actually doing the construction was great. 99% of the problems were caused by a lack of communication from the owner.

    I was very pleased with the service provided by this company. I called the day before, in need of…read morekitchen countertops and they gave me an option of picking out the granite colors/slabs. They told me they had at home service or that I could come to the showroom. I was very happy with the friendly and kind service and would definitely recommend this establishment to my friends. Thank you Castle Granite!!

    Forever Marble - Viscon white www.forevermarble.com

    Forever Marble

    (14 reviews)

    $

    Mayfair

    Ben and Associate installed my kitchen quartz countertop and wall tile. I am very happy with the…read morefinal results and would recommend Forever Marble.

    We hired Forever Marble to fabricate and install countertops in our newly built kitchen - a $17,070…read moreproject paid to Forever Marble, including materials, fabrication and installation. They have botched the project with multiple issues ranging from (1) shoddy fabrication rendering our sink unusable, (2) measurement errors leading to inconsistencies in the overhang throughout the kitchen, (3) careless installation causing minor damage to our cabinets, and (4) most disturbingly, deceitfully concealing a significant break in the stone by sealing it and not letting us know about the coverup, which would become apparent later. Specifically, Ben and his team from Forever Marble were scheduled to install ONLY the island countertop on a Saturday (Aug. 14th ) and therefore our contractors prepped ONLY the island for installation the day before (Aug. 13th ). However, on Aug. 14th , Ben and his team came to our residence and insisted on installing BOTH the island countertop (aka the black & white stone) and periphery countertop (aka the black stone) without prior notice. They said that they would "prep" the area themselves (i.e., remove the plywood and all the plumbing) and install it that day. I told them it was okay to start with the island stone, but to wait on installing the periphery stone until I talked with our contractor to make sure it was okay to install it without his supervision. Ben's team however went ahead and started with the black stone anyway, and said that they were just 'placing it' and it was not final. Ben's crew seemed in a hurry while working, and while they pushed the black stone into place, there was a sound and a collective "oh no" from the crew. They hovered around the stone for a while, and when I inquired, they said that it was "nothing". My husband told Ben that he was not satisfied with how the black stone was sitting on the sink. Ben told him that he would be happy to: 1) replace the stone, 2) give us credit for the damage, or 3) give us the next project for free. Ben never mentioned anything about the wrong place where the faucet hole was located or a crack by the sink (which Ben had tried conceal, which we discovered later, and which was probably caused when Forever Marble's crew yelled out a collective "oh, no!" in their haste to get the install job done hurriedly). Here's the result: The L shaped black stone by the sink has multiple issues and needs to be replaced: 1. There is a significant crack near the sink that has been epoxied in a way that it should not have been. 2. Sink reveal is an issue - the accessories don't slide all the way and get stuck because of the way the countertop is cut around the sink. 3. Main faucet hole is not centered to the window as designed Meanwhile, the black & white island stone is still not placed centered over the island, the overhang is higher on one side and lesser on the other. There is a crack by the sink here as well, which is beyond a "natural fissure." Additionally, the butler's pantry reveal is off, and there's damage to the cabinets. We have tried communicating this to Forever Marble and have received no response, aside from an offer to make a couple of cuts in the black stone and replace the sink area, which is a no go, because we don't want our expensive countertop to be chopped up to 'fix' spot issues. This has been a total nightmare.

    Promega Marble and Granite - countertopinstall - Updated October 2026

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