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    MX Granite & Quartz

    5.0 (4 reviews)
    Open 8:00 am - 5:00 pm

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    Response time

    40 minutes

    Response rate

    100%

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    Ask the Community - MX Granite & Quartz

    Colonial Marble & Granite

    Colonial Marble & Granite

    2.1
    (345 reviews)
    $$

    We purchased two onyx countertops from Colonial Marble & Granite in February 2026 and the…read moreexperience has been disappointing. After selecting our remnant, we were rushed into choosing our templates prior to the installation the following day. When I noticed a spot marked with a green X, I was assured it was a small hole that would be filled with epoxy and we would never notice it. We moved forward based on that assurance. When the counters were installed, we found 10 to 15 visibly mismatched epoxy repairs and a noticeable scratch. The one repair I had specifically asked about was the worst of all. A technician came out the following week, acknowledged the repairs didn't match, and admitted our salesperson should have disclosed them -- but suggested most predated Colonial's purchase of the stone, meaning we were sold a heavily repaired remnant with zero disclosure. What followed has been four months of inexcusable customer service. I called 3 to 5 times per week and almost never heard back. When I finally reached Wendy in management on April 2, 2026, she was unaware of key details and said she'd follow up with the service department. It is now June 1, 2026, and I have not received a single callback since. I want to be fair: the counters themselves are beautiful, and every service technician who came to our home was professional and exceptional. This is purely a failure of customer service at the management level. We live 45 minutes away and have busy lives, but we are now left with no choice but to drive there in person just to find someone willing to speak with us. We were prepared to give Colonial more of our business. Instead, we have been ignored for months over an issue that -- at least in part -- was clearly their responsibility. The lack of basic decency in returning a customer's call is something I never expected from a professional company. I would urge anyone considering Colonial Marble & Granite to think carefully before trusting them with a significant purchase.

    RUN AWAY or be VERY CAREFUL with this compnay…read more Colonial is too big to pay attention to the important details and their customer service is not responsive. Our challenges started with pieces that were not cut to spec and had to be returned. Shoddy work on the edges and finishes compounded our frustration. Pieces were installed crooked and had to be fixed by our contractors. Add in poor communication from the sales and customer service teams and it's obvious Colonial does not care about their customers. I will choose someone who does next time.

    MX Granite & Quartz - countertopinstall - Updated August 2026

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