Awesome staff. They handle a plethora of packages and mail daily and get it right every time. Truly…read moreamazing.

This place was easy to find and I love that they have extended hours. The rest of the UPS stores…read morearound closed at 6 and 7, which did not work with my schedule. Having a place that closes at 8 was pretty handy for me. There is plenty of parking available. The staff was friendly but somewhat slow. There was only one girl working the register and one guy packing in the back. By the time the register gal got done with my order, there was at least 7-8 people in line. My order took longer than expected to be processed and the price def seemed a little too high but I needed to return some books so I had to pay extra for them to get delivered to WA faster. Overall, I may use the store again for future shipping. They also have mail boxes for rent although I am not sure what the fees are for that.

Top notch service from a top notch crew. Friendly knowledgeable staff who know their packing and…read moreshipping services! I take all my shipping, packing, printing, needs here. The sisters Debbie and Heidi go out of their way for their clients and it shows. This location is well worth many repeat visits!

Postal Annex in Otay Ranch is one of those local businesses I genuinely enjoy supporting. The…read morecustomer service is always outstanding--friendly, helpful, and professional. They go above and beyond to offer options and alternatives that often end up saving you money, which says a lot about how much they care about their customers. The shop is run by two sisters who opened it about 3-4 years ago, and I've been coming here since day one. In all that time, I've never had a single bad experience. They usually have enough staff to keep the line moving quickly, even during busier hours, which is a huge plus. They offer a wide variety of services--shipping, mailing, passport photos, fingerprinting, faxing, and more. They even carry a great selection of unique products and gifts that you won't find elsewhere. Whether you're sending a package, needing official documents processed, or just stopping by for a quick errand, this place makes it easy and pleasant. I highly recommend Postal Annex Eastlake for all your shipping, mailing, and document service needs. Local businesses like this are worth supporting!

They are indeed conveniently located but I recently discovered I have been getting overcharged for…read morepackages. I've suspected it before but definitely confirmed it very recently. When confronted with their own pricing policy the owner just hid behind the "prices May change without notice" clause. We know customers are entitled to lowest advertised price and this price was within the store facing the customers. Online prices also were the same. There is no mention of weight being a factor as of 6/12/2023 anywhere on the price list and staff and the owner failed to prove that weight is a factor in the pricing model. I did pay for my package as it was a three dollar difference and was not going to leave my expensive order with them but I will not renew my subscription with this company. Given the date and uniqueness of the situation I'm sure the staff will know who i am but will not post my picture evidence so as to not immediately confirm my identity. I did take some to show my bank though. Ofrecen buzones cerca de la frontera y ayuda mucho eso pero recién descubrí que me han estado cobrando de más por recibir mis paquetes. Revisen las tarifas y lo que les cobran.

The owners are AMAZING!! And so is the bilingual staff. They provide notary and so much more, I…read morewouldn't have my business anywhere else..very quick and efficient and the hours are perfect!

Zero stars! I will never ship with fedex ever again. I've been waiting 5 days for a package with…read moreover 10 phone calls with assurance that my package will be delivered day after day only to find out they lost my package with no delivery date insight.

I called the customer service line and couldn't get ahold of a person for over 3 separate calls…read more The delivery driver didn't deliver my package and my package has been delayed twice I'm very unhappy with the service and I will not be using fedex again.

A little better than other mail services in the arearead more

Great customer service! Awesome because they offer all 3 major carriers, UPS, Fedex, USPS! And I…read morethink there the only Post Office that take Official Passport Photos!!! Which saved me a drive! 5 Stars!

The operator who answers the phone for this business is rude. I called twice and each time she cut…read moreme off by transferring me without saying one word.

Great customer service and never busy when needing to take care of packages and employees are nice!read more

Had to rent a U-Haul van last minute. Was able to reserve one the night before which was awesome!…read moreAlso had the option for a dolly available which was needed. Customer service was amazing and speedy. Got the keys and was out within minutes. Easy to return as well. Price was definitely worth it considering how last minute my reservation was. $20 to rent and .99 cents per mile if you're curious. You can opt in for insurance also, we risk it for the biscuit though. There is a gas station feet away so it's easy to refuel upon return too. Overall, amazing experience. Thanks!