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    Project Power Gym

    5.0 (4 reviews)

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    4 months ago

    Helpful 14
    Thanks 3
    Love this 8
    Oh no 0

    2 years ago

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    3 years ago

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    Planet Fitness - Black Card Spa (Tanning, Massage Chairs)

    Planet Fitness

    2.8(5 reviews)
    5.6 mi

    The best part about this place isn't that it is clean and close, it is safe and I feel encouraged…read moreto keep going. No matter where you are in your fitness journey, showing up and feeling welcome helps!

    We genuinely enjoyed this Planet Fitness. The gym was clean, the equipment was well maintained, and…read morethe staff was always friendly. We fully expected to be long-term members. Unfortunately, ongoing billing issues changed that. My husband and I each signed up separately but linked our memberships to the same checking account. Despite always having sufficient funds available, we were repeatedly charged late fees, increasing our monthly membership costs by more than 66%. Before contacting Planet Fitness, I contacted our bank, and they were unable to locate any ACH payment attempts associated with Planet Fitness or ABC Fitness. We reported the problem multiple times, were told it would be investigated, and were even promised refunds. Instead, the late fees continued, another fee was added, and when we returned to the club there was no record of our earlier complaint. After completing a customer survey, I was contacted by the Senior Vice President of Operations, who explained that this type of issue "typically" means the bank account was entered incorrectly. Since both memberships were entered separately by us but used the same checking account, that explanation didn't seem to fit our situation. I replied with follow-up questions, but nearly 10 days later, I've still received no response. While trying to understand what happened, I also found numerous online discussions from members describing similar billing experiences, which only made me more hesitant to accept the explanation or feel comfortable rejoining. It's disappointing because we truly liked this gym. We didn't cancel because of the facility or the staff. We canceled because the billing issue was never resolved, the communication stopped, and we no longer had confidence that the same thing wouldn't happen again.

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    Planet Fitness - Check in counter

    Check in counter

    Planet Fitness - Main Workout Room

    Main Workout Room

    Planet Fitness - Front Entrance

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    Front Entrance

    O'Fallon Family YMCA - Missouri - Shoot hoops or join a game in our newly renovated gym--now featuring upgraded flooring and lighting!

    O'Fallon Family YMCA - Missouri

    3.2(14 reviews)
    2.2 mi

    Honestly, Courtney, who is over the YMCA summer program is very kind…read more However, our family and I including my ex whom is my daughters father have had MULTIPLE issues with payments and being charged incorrectly. The staff at the Y club does not require IDs however, if you go in the staff at the front desk, always ask for a photo ID and will not take my safe at home ID, which is what I am required to carry. Every single time it's an issue and they have to call Courtney over. When you pick up for aftercare the gentleman that is always there sits at a makeshift desk and refuses to get up to come to your car to have you sign out your kids, not a big big deal but when you have an infant in your car all the time it's very inconvenient and I do not like leaving him in the car alone. I say this every single time and every single time he refuses to come to my car so I can sign the girls out. There have been a couple other instances and I'm hoping the school year just goes a lot smoother.

    Great place to raise your heart rate and get a workout on quality gym equipment and facilities. We…read moretry to come here several times a week and enjoy the cleanliness and professional staff.

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    O'Fallon Family YMCA - Missouri - Our new lifting platforms in the Athletic Training Studio are perfect for Olympic lifts and deadlifts, with the space you need.

    Our new lifting platforms in the Athletic Training Studio are perfect for Olympic lifts and deadlifts, with the space you need.

    O'Fallon Family YMCA - Missouri - This peaceful, light-filled space is designed for yoga, Pilates, stretching, and meditation--offering a quiet escape to recharge your body.

    This peaceful, light-filled space is designed for yoga, Pilates, stretching, and meditation--offering a quiet escape to recharge your body.

    O'Fallon Family YMCA - Missouri - Brand-new Child Watch space! Bright, spacious, and fun--free with household memberships.

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    Brand-new Child Watch space! Bright, spacious, and fun--free with household memberships.

    F45 Training

    F45 Training

    2.0(4 reviews)
    0.5 mi

    The owner of F-45 is very dedicated to health and fitness. After managing the largest box gym group…read morein St. Louis, who was profiting from people who did not work out, he saw missed opportunity in helping to motivate people to regular fitness. They offer group personal training in a high energy environment. He is there everyday and it shows that he cares about his member community. They keep it fun and interesting with music and a different exercise program every time you visit. Highly recommend.

    I am extremely disappointed with how this gym has handled a membership cancellation and subsequent…read morebilling dispute. I first requested that my daughter's membership be canceled at the end of September 2025. I followed up again in October, spoke directly with the owner, Greg, in November, and raised the issue again in December. In December, Greg specifically told me that the membership had been canceled when I originally requested it. I relied on that representation. I recently discovered that I had continued to be charged approximately $145 per month for my daughter's membership for roughly a year despite those repeated cancellation requests. When I brought the issue to Greg's attention, I was then told that I had supposedly signed a one-year contract and that I had never completed the required cancellation form. I dispute both claims. My daughter's membership was arranged over the phone, and I do not recall ever signing or receiving a written one-year contract. I have now formally requested that the gym provide me with the agreement it claims I signed. There is also a disagreement regarding the membership price. Greg stated that my daughter's membership was $99 per month. That was not her rate. The $99 rate was a separately discussed rate for my boyfriend based on his circumstances and being a teacher. My daughter's charges were approximately $145 per month. Today, September 25, 2026, I personally delivered Greg a formal written dispute concerning the charges. I simply handed him the letter and told him that I would not be letting the matter go. Rather than keeping the interaction focused on the billing dispute, Greg told me this was why he "can't do people favors," accused me of "making a scene" and making people uncomfortable, told me I could leave, and stated that he would be canceling my membership. I found that response particularly disappointing. A customer should be able to dispute approximately a year of recurring charges and request documentation supporting those charges without the conversation becoming personal. For clarity, the billing dispute remains unresolved as of the date of this review. I have formally requested the alleged signed contract, the applicable cancellation requirements, the recurring-payment authorization, a complete accounting of the charges, and reimbursement of the disputed amounts. I have also provided the gym with the dispute by hand delivery, certified mail, and email. I will update this review if and when the gym provides the requested documentation or resolves the disputed charges. This review reflects my personal experience and the status of the dispute as of September 25, 2026.

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    F45 Training
    F45 Training
    F45 Training

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    Project Power Gym - gyms - Updated October 2026

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