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    Project Power Gym

    5.0 (4 reviews)

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    3 months ago

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    Planet Fitness

    Planet Fitness

    2.8
    (5 reviews)
    5.6 mi

    The best part about this place isn't that it is clean and close, it is safe and I feel encouraged…read moreto keep going. No matter where you are in your fitness journey, showing up and feeling welcome helps!

    We genuinely enjoyed this Planet Fitness. The gym was clean, the equipment was well maintained, and…read morethe staff was always friendly. We fully expected to be long-term members. Unfortunately, ongoing billing issues changed that. My husband and I each signed up separately but linked our memberships to the same checking account. Despite always having sufficient funds available, we were repeatedly charged late fees, increasing our monthly membership costs by more than 66%. Before contacting Planet Fitness, I contacted our bank, and they were unable to locate any ACH payment attempts associated with Planet Fitness or ABC Fitness. We reported the problem multiple times, were told it would be investigated, and were even promised refunds. Instead, the late fees continued, another fee was added, and when we returned to the club there was no record of our earlier complaint. After completing a customer survey, I was contacted by the Senior Vice President of Operations, who explained that this type of issue "typically" means the bank account was entered incorrectly. Since both memberships were entered separately by us but used the same checking account, that explanation didn't seem to fit our situation. I replied with follow-up questions, but nearly 10 days later, I've still received no response. While trying to understand what happened, I also found numerous online discussions from members describing similar billing experiences, which only made me more hesitant to accept the explanation or feel comfortable rejoining. It's disappointing because we truly liked this gym. We didn't cancel because of the facility or the staff. We canceled because the billing issue was never resolved, the communication stopped, and we no longer had confidence that the same thing wouldn't happen again.

    Photos
    Check in counter
    Check in counter
    Main Workout Room
    Main Workout Room
    Front Entrance

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    Front Entrance
    O'Fallon Family YMCA - Missouri

    O'Fallon Family YMCA - Missouri

    3.2
    (14 reviews)
    2.2 mi

    Honestly, Courtney, who is over the YMCA summer program is very kind…read more However, our family and I including my ex whom is my daughters father have had MULTIPLE issues with payments and being charged incorrectly. The staff at the Y club does not require IDs however, if you go in the staff at the front desk, always ask for a photo ID and will not take my safe at home ID, which is what I am required to carry. Every single time it's an issue and they have to call Courtney over. When you pick up for aftercare the gentleman that is always there sits at a makeshift desk and refuses to get up to come to your car to have you sign out your kids, not a big big deal but when you have an infant in your car all the time it's very inconvenient and I do not like leaving him in the car alone. I say this every single time and every single time he refuses to come to my car so I can sign the girls out. There have been a couple other instances and I'm hoping the school year just goes a lot smoother.

    Great place to raise your heart rate and get a workout on quality gym equipment and facilities. We…read moretry to come here several times a week and enjoy the cleanliness and professional staff.

    Photos
    Our new lifting platforms in the Athletic Training Studio are perfect for Olympic lifts and deadlifts, with the space you need.
    Our new lifting platforms in the Athletic Training Studio are perfect for Olympic lifts and deadlifts, with the space you need.
    This peaceful, light-filled space is designed for yoga, Pilates, stretching, and meditation--offering a quiet escape to recharge your body.
    This peaceful, light-filled space is designed for yoga, Pilates, stretching, and meditation--offering a quiet escape to recharge your body.
    Brand-new Child Watch space! Bright, spacious, and fun--free with household memberships.

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    Brand-new Child Watch space! Bright, spacious, and fun--free with household memberships.
    F45 Training

    F45 Training

    2.3
    (3 reviews)
    0.5 mi

    DONT GO TO F45 DARDENNE PRAIRE SOUTH…read more I shouldn't have to be a little keyboard warrior about this but I'm not getting heard any other way. About a year and a half ago I bought a year membership with F45 Dardenne prairie south location. In July of 2023 I called to cancel with the owner Greg. He assured me this was no problem and that my account would be canceled. Come August I was charged again. When I called Greg he said he had no recollection of me calling and that he usually says he has people email and then cancels 30 days from that. I reluctantly agreed and sent an email. October, November and December have come around and I have gotten charged for all of these months. I have tried to call and email multiple times and have sometimes gotten an answer from Greg Cenatiempo saying he would work on it. He currently owes me 556 dollars. Now being more vocal about it I have heard that this location and his rock hill location have this problem frequently and that I shouldn't expect to get my money back because when he has to refund people he gets charged $25. I didn't want to post on the internet but it seems I won't be heard any other way. I have messaged other managers saying that Greg is the one who deals with memberships. All I want is my account canceled and my money refunded. I have email receipts to prove all my communications with the f45 email and absolutely no response. DO NOT GO TO THE F45 DARDENNE PRAIRE SOUTH LOCATION.

    The owner of F-45 is very dedicated to health and fitness. After managing the largest box gym group…read morein St. Louis, who was profiting from people who did not work out, he saw missed opportunity in helping to motivate people to regular fitness. They offer group personal training in a high energy environment. He is there everyday and it shows that he cares about his member community. They keep it fun and interesting with music and a different exercise program every time you visit. Highly recommend.

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    F45 Training
    F45 Training
    F45 Training

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    Project Power Gym - gyms - Updated August 2026

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