I can't say enough great things about my insurance agent Collin Doyle! When my basement…read moreunexpectedly flooded overnight, I was overwhelmed and unsure of where to even begin. I wrote a distressed email at 6:30am and Collin called me back at 6:37am and laid out a comprehensive action plan that was very easy to understand. Not only was Collin incredibly responsive and kind during a stressful time, but he also made sure the entire claims process was smooth and shockingly fast -- everything was handled and resolved in just ONE week! Collin guided me through every step, answered all my questions with patience, and made sure I felt supported the entire time. Thanks to Collin, what could have been a long, drawn-out disaster turned into a manageable simple process. If you're looking for someone who truly has your back, is an industry expert, and truly cares at the highest level, Collin Doyle is the insurance agent you want. Highly, highly recommend!

To say I'm disappointed with this specific agent and relationship is an understatement. I have been…read morewith State Farm since my father set me up when I was 16 years old. Almost 30 years. I've maintained the relationship with the same office through moves and multiple new home and vehicle purchases, always bundling everything here. I've never missed or been late on one single payment. Over the past two years, we had some appliances leak, in addition to wind damage on our roof. One of the claims was inadvertently a duplicate (never questioned by this office...and for our singular roof), and we were told our entire homeowner policy is now cancelled. I went through the process of an appeal, only to hear today it was declined. With this lag, I only have 3 days (counting the weekend when insurance offices are not open) to find a new policy. Absolutely awful experience, customer service, support and management.

They are liars and crooks. Took 5 weeks to settle auto claim. Totaled my truck. Decided to keep it…read more Ripped me off on price and told me they would pay for the $2500 storage fee but after they paid us said they wouldn't pay it. Barely had any money left after paying that. I have it in writing and will be seeking legal advice. They lied and ripped us off. Don't use them!!!

Why doesn't Progressive Insurance automatically refund an overpayment? We didn't even know that…read moreour mortgage company had inexplicably overpaid Progressive Insurance until we received our monthly mortgage statement. Our mortgage company can't even explain why it had overpaid Progressive Insurance. Nor could Progressive Insurance explain why they had kept the overpayment, or even why they didn't automatically refund all overpayments. The hyper-greed corporations like Progressive Insurance practice is usually able to be avoided, but here Progressive Insurance's avarice to me is a bummer. Progressive Insurance can't even give me an answer as to when they will refund to me this overpayment. Keeping existing customers satisfied provides a much better return to any business than continually searching for new customers is a fact this greedy, thieving and lazy business ignores. The fact that this business remains unclaimed on Yelp proves just how much this business doesn't care at all what its customers and the public think about it. There is nothing progressive or Christian about Progressive Insurance. "Let each of you look not only to his own interests, but also to the interests of others." Philippians 2:4. Progressive Insurance paid its CEO a net of $6.9 million in 2016 and $9.3 million in 2017. Progressive Corp.'s Susan Patricia ("Tricia") Griffith received the fifth-highest U.S. property/casualty insurance CEO salary in 2018. Progressive paid its CEO nearly $14.2 million in total compensation in 2018. There is NO way a millionaire let alone a multi-millionaire (or billionaire) can ever understand or appreciate how someone like me as a disabled Veteran unable to be employed due to my military Service-connected disabilities who is on a fixed income for life finds the theft of some of my money to be a huge burden. Clearly, "I'm from a corporation and I'm here to help," means help the corporation NOT we the corporation's customers. Progressive Insurance doesn't even pretend to maintain a patina of relatability to we the 99%. Progressive Insurance has AGAIN undermined the "we're all in this together" narrative that Progressive Insurance had been trying to broadcast. Progressive Insurance talks too much about its rights and not enough about its duties.

Alexis was amazing in updating my car insurance policy . All…read morepeople I have spoken to over the years at Lake Shore (Rentz) Insurance have been outstanding in helping me and my family when we needing them

I was told by my insurance representative that it benefits a customer to be insured with Lakeshore…read moreInsurance vs. going directly to the insurance company because going "direct," you become just be a number in a sea of other customers and hsve to speak to a different representative every time you call...but at this point that seems like the better option because atleast you get things done, your question answered, and your issue resolved right away. With Lakeshore, or having an Advisor at Lakeshore for your insurance needs seems to be a "thing" in name only. Issue is...my rep never gets back to me without me having to badger/hound him for the answer, a solution, or new insurance policy options. I'm wayyyyyyy to busy for the hounding, when I take time out of my day to work on insurance issues I want to resolve them right then or via a follow up task action that requires a review, sign, and done. He (Lakeshore Insurance) makes it hard for me to find value in remaining a customer with Lakeshore Insurance and having the benefit of a personal insurance "Advisor." I don't write reviews that often but, this seems like a case that needs to be shared. *This has been an ongoing experience with my rep, oh excuse me "my personal advisor," who is always: -slow to respond -not consistent with his follow through -offers "genic" quotes (with no real personalization based upon my needs) when I'm just a phone call away to get proper specs for mileage driven, add-ons, road side assistance needs, rental car needs, etc. All of which are things that impact the premium's price. -me always having to do the "follow up" to get an answer to seal the deal. I started this conversation mid September...it's now November and still don't have what i asked for which is updated quotes....for auto insurance...for four vehicles. Been a loyal customer to Lakeshore Insurance Company for almost 10 yrs, you'd think they would value me for bringing business of four cars and home owners insurance. At this point I'm probably better off going with a big box company who doesn't know me by name and forcing me to speak to a different representative every time (which is okay with me....at least I get my issues, inquiries, and needs met instantly)! Vs. Having a "personal advisor insurance representative," who offers NO real customer service or assistance to personalize my requested insurance needs. -a Disappointed customer

wanted all my insurance business and when i was only interested in homeowners he said it was a…read morewaste of time and hung up on me, would not recommend MAVRICK INSURANCE GROUP and would move on to the next guy!

they keep having foreign people call me no matter how many times I ask them to take me off there…read morecalling list. I would never do business with them

Sadly, I'm being penalized for my trustworthiness and honesty. These character traits are ignored…read moresince dishonest clients make it difficult to support honorable traits by Progressive. I sold my motorcycle 9 months ago and didn't notify Progressive in a timely manner. Taking care of my 92 year old parent, maintaining a full time job along with tending to daily family matters preoccupied my attention and so I completely lost track of the need to remove the motorcycle from my policy. Progressive is requiring me to provide a bill of sale. Proof of registration transfer to the new owner is a Bill of Sale (required by HI DMV) and is more effort and time to acquire from DMV than worth the amount I'm saving. Sadly, that enables retaining premiums for services not provided by Progressive. There are many reasons WHY Progressive must do this. Unfortunately, it's at the expense of those of us who are doing their due diligence in efforts to care-give, work towards retirement, tend to family responsibilities, all the while living a life of honesty and integrity. Sadly, my word is not good enough for Progressive. The service and features of Progressive Casualty are exceptional. Mahalo!

After paying my insurance premiums for many years to Progressive, I found out my coverage is…read moreworthless. On 2/12/26, Claim# 26-519416008, while driving on I-10 taking my wife to the airport, my vehicle, a Ford Explorer, was hit by a GMC truck insured by Progressive. The driver of the truck ran away. According to the investigating officer, the GMC truck was at fault in this accident. I'm a good driver, no tickets and never had an accident where I was at fault. For almost a month I have had a nightmare dealing with Progressive to pay for my vehicle repair. On 3/10/26, almost one month after the accident, I received a letter from Hunter Wells in the claim department stating that Progressive can't find a valid coverage for the incident and they will not be able to pay for my claim. I'm a retired auto body I-CAR, ASE, certified technician. I had already started to repair my car. This vehicle has steps, a handle, and a place for a wheelchair. My wife must have this vehicle to take her disabled mother to her doctor appointments. This vehicle is very safe to repair. I replaced the front fender and door with used parts and they fit perfectly. (see pictures) On 3/14/26, Hunter sent another letter stating the total settlement amount for my vehicle is $7,299.89. There is a catch: Progressive will salvage and keep my vehicle and sell it at the auction for a high premium. My vehicle, a Ford Explorer, was purchased new by my father-in-law. Three years ago he passed away. He made sure this car was in perfect condition the whole time he owned it. I have all the records to prove it. I have put about $5k in upgrades including a platinum extended warranty for an additional 85,000 miles left. This vehicle has a full warranty, just like owning a new vehicle. Progressive, they know I must have this vehicle, and the only way they will pay me is if they salvage the vehicle and I surrender it to them. I researched Craigslist, Marketplace, and can't find a single similar vehicle Ford Explorer IronMan rare edition for sale by owner. Most of the other available vehicles come with a salvage title, are not safe to drive, and cannot be fully insured. It's been 3+ months and the final decision I will not receive a single penny for the damages caused by a drunk driver insured by Progressive.

Very nice people. I popped into the office unannounced a few times and everyone was friendly and…read morehelpful.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I started within the Allstate Agency in 2013 and have enjoyed my experiences with customers. I treat customers with the highest level of service and strive to help them completely understand their insurance needs.

First class experience dealing with Gordon and his outstanding staff for several years. The entire…read morestaff is very professional and knowledgeable in every aspect. Highly recommend stopping in to meet the staff!

Great place to get all your insurance needs. Never had a problem here. Quick friendly service. They…read morewill help you through everything.

They say culture starts from the top. The culture of Customer First and responsive, knowledgeable…read moreservice is definitely something that Barb has instilled in her team. My company is a service provider in our local area, and every family we have done service for who is a Customer of Barb has done nothing but rave about how happy they are with her and her staff.

The Luczkowski Agency has a wonderful, friendly staff that are ready and willing to serve all your…read moreinsurance needs!