Mike has been my agent for several years. When he left his previous company, I was completely…read moredissatisfied with that company. Luckily I had Mike's contact info and asked where he went. When he informed me of the Grange Move, I immediately ask him to put me under his program. It has proved to be an "Outstanding" decision. I am completely satisfied with his personal service....

From the owner: Family owned and operated in the Hillcrest area…read more We started as a "captive" agent with American Family Insurance for 12 years. In 2011, we changed our business model to an independent insurance agency. We represent many carriers to provide our clients with the best possible value with regards to price and coverage options to fit their specific needs. Current companies we represent include: Allied, American Modern, Dairyland, Foremost,Grange, Ohio Casualty, Progressive, Safeco, Selective, The Hartford and Travelers.

I have been a AAA auto club member for a long time. Two days ago I called and requested a tow over…read more20 miles distance. The AAA club then told me that in order to do this I have to upgrade my plan to the AAA Plus PIan that covers up to 100 miles, and costs $100 more. I agreed and paid, then requested a tow. However when the tow truck arrived, the driver stated that if I want my car towed, I have to pay an additional $131.04. I paid this by a credit card. I feel that I shouldn't have been double billed. Tried to contact AAA club on Facebook and on their website, and filed a complaint with BBB. So far haven't heard back. It didn't use to be this way back in the day, but it is now. I don't recommend the AAA motor club to anyone.

I went in to get an international driving permit, and was treated exceptionally well by each and…read moreevery person I encountered. I've also had to phone in to ask questions, and Vita went out of her way to assist, provide helpful insights, and put me in contact with others who were best positioned to address my concerns. I would highly recommend this office to anyone, even if they cannot solve your issues they will go out of their way to help you to resolve whatever issues you may have.

I have to use this ludicrous insurance company because the lady who ran into my car has them…read more Spend hours on the phone to talk to someone or wait for them to call back and if you miss the call you have to start all over. The are taking full coverage for the accident because it was her fault. But now they stopped paying for my car rental because it's taking to long for my car to be fixed. evil evil evil.... Never pick them or use them.

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams.

Alexis was amazing in updating my car insurance policy . All…read morepeople I have spoken to over the years at Lake Shore (Rentz) Insurance have been outstanding in helping me and my family when we needing them

I was told by my insurance representative that it benefits a customer to be insured with Lakeshore…read moreInsurance vs. going directly to the insurance company because going "direct," you become just be a number in a sea of other customers and hsve to speak to a different representative every time you call...but at this point that seems like the better option because atleast you get things done, your question answered, and your issue resolved right away. With Lakeshore, or having an Advisor at Lakeshore for your insurance needs seems to be a "thing" in name only. Issue is...my rep never gets back to me without me having to badger/hound him for the answer, a solution, or new insurance policy options. I'm wayyyyyyy to busy for the hounding, when I take time out of my day to work on insurance issues I want to resolve them right then or via a follow up task action that requires a review, sign, and done. He (Lakeshore Insurance) makes it hard for me to find value in remaining a customer with Lakeshore Insurance and having the benefit of a personal insurance "Advisor." I don't write reviews that often but, this seems like a case that needs to be shared. *This has been an ongoing experience with my rep, oh excuse me "my personal advisor," who is always: -slow to respond -not consistent with his follow through -offers "genic" quotes (with no real personalization based upon my needs) when I'm just a phone call away to get proper specs for mileage driven, add-ons, road side assistance needs, rental car needs, etc. All of which are things that impact the premium's price. -me always having to do the "follow up" to get an answer to seal the deal. I started this conversation mid September...it's now November and still don't have what i asked for which is updated quotes....for auto insurance...for four vehicles. Been a loyal customer to Lakeshore Insurance Company for almost 10 yrs, you'd think they would value me for bringing business of four cars and home owners insurance. At this point I'm probably better off going with a big box company who doesn't know me by name and forcing me to speak to a different representative every time (which is okay with me....at least I get my issues, inquiries, and needs met instantly)! Vs. Having a "personal advisor insurance representative," who offers NO real customer service or assistance to personalize my requested insurance needs. -a Disappointed customer

I can't say enough great things about my insurance agent Collin Doyle! When my basement…read moreunexpectedly flooded overnight, I was overwhelmed and unsure of where to even begin. I wrote a distressed email at 6:30am and Collin called me back at 6:37am and laid out a comprehensive action plan that was very easy to understand. Not only was Collin incredibly responsive and kind during a stressful time, but he also made sure the entire claims process was smooth and shockingly fast -- everything was handled and resolved in just ONE week! Collin guided me through every step, answered all my questions with patience, and made sure I felt supported the entire time. Thanks to Collin, what could have been a long, drawn-out disaster turned into a manageable simple process. If you're looking for someone who truly has your back, is an industry expert, and truly cares at the highest level, Collin Doyle is the insurance agent you want. Highly, highly recommend!

To say I'm disappointed with this specific agent and relationship is an understatement. I have been…read morewith State Farm since my father set me up when I was 16 years old. Almost 30 years. I've maintained the relationship with the same office through moves and multiple new home and vehicle purchases, always bundling everything here. I've never missed or been late on one single payment. Over the past two years, we had some appliances leak, in addition to wind damage on our roof. One of the claims was inadvertently a duplicate (never questioned by this office...and for our singular roof), and we were told our entire homeowner policy is now cancelled. I went through the process of an appeal, only to hear today it was declined. With this lag, I only have 3 days (counting the weekend when insurance offices are not open) to find a new policy. Absolutely awful experience, customer service, support and management.

Kelle Smith is an amazing insurance agent! My rate was the lowest in the city. No one competes with…read moreher insurance business. She saved me more than $500 on my auto policy. Extremely courteous and professional staff. Go see her for all your insurance needs!!!!!

From the owner: Quality is our Policy!…read more We work with many different Insurance Companies! Give us a call and we will shop around for the best rates.