after being with them for years.. they dropped my insurance for getting into a car accident i was…read morenot at fault in...hmmmmm whats insurance for??? so you pay insurance but if something happens where they have to pay they get mad....needless to say i cancel all policy's with them! they still billed my account! when asked to be refunded i got the run around only to hear it will be paid back by check in 10 day...hmm you took my money without permission in one day but want to take 10 to refund it!!!!! what a joke~!! ps. safe auto is wayyyyyyyyyyy cheaper!!!! do not go through state farm or this lady!!!

From the owner: Here at the Tammy Steele-Kidd State Farm office in Parma, OH, our goal is to be the preferred State…read moreFarm office in Cuyahoga County families turn to for guidance with their insurance. Whether it is Life, Home, Auto Insurance or other lines, we would like to help your family be able to properly prepare for the unexpected to minimize stress. We look forward to talking with you and helping your family with their insurance needs. Please give us a call today for a quote. You will not be disappointed. License #: OH-45413

So easy to talk to, their policies are amazing and they were so thorough in their knowledge of…read moreexplaining what each item on the policies meant. The rates they were able to get me are amazing and actually have more coverage than previous policies I have had, and they truly went above and beyond to help me, and I definately went through a couple insurance websites and carriers trying to get the perfect coverage that wasn't going to kill my bank account. I didn't get to talk to Jake but my Nicks associate Travis Bales definately did the commercials justice. Thank you for helping me out! Their home and auto bundle definately puts others to shame.

Miladys was very kind and helpful. I was SO happy with the coverage and the prices she gave me for…read morecoverage!

I started my policy on January 20 and submitted all required documentation the same day. I received…read moreconfirmation and the policy was issued. A week later, my rate increased because I had not yet used the dynamic drive app. I explained that the vehicle had just been purchased from an auction and was still in the shop. After clarification, they credited the account and adjusted the rate back. Shortly after that, I received an email stating they had not received prior insurance documentation despite the fact that it had already been submitted on January 20. I had to speak with four different customer service representatives before they finally located the documents. I was told the rate would be corrected back to the agreed amount. Two weeks passed and nothing was adjusted. Due to the repeated billing inconsistencies and lack of follow-through, I canceled the policy before the next payment due date (the 20th) and switched providers. After canceling, I received an email stating I owed a balance related to automatic draft cancellation. This entire experience was frustrating and unnecessarily complicated. Clear communication, accurate documentation handling, and consistent billing are fundamental expectations when purchasing insurance. Unfortunately, this experience did not meet those standards.

I wish I didn't have to give Direct Auto Insurance a star. Customer service is of no help. The…read morerepresentative, his name was Yam, wasn't able to correct an error on the company's part. I asked for a supervisor and still haven't had a response. I believe Direct Auto Insurance is a sham. I will be reporting Direct Auto to the department of Insurance and financial services in Michigan and also the federal trade commission

If there were the possibility of leaving 0 stars, I would. Nathan Myser had been overcharging my…read morefamily for insurance for YEARS - like almost 15 years. $300 per month just for automobile insurance - granted, we have more vehicles than most; however, after the premium went back up to what it was before we removed the most recent vehicle, I started getting frustrated that the price just kept going up and up. So I looked into it - I got quotes from all over town - LiMu, AmFam, State Farm, Allstate, Progressive, etc. - for the EXACT same coverage (I copied and pasted from our dec pages without price and emailed it out for quotes) - EVERYONE else's premiums for the same coverage were around HALF of what we were being charged - some were just over half, some just under. We were shocked and disgusted. SO once we signed on with another agent, we called and emailed Nathan Myser to inform him that we'd like our policy cancelled at the end of the last day of February 2020, as our new policy would begin 3/1/2020. Mind you, there was no "sorry to hear that," or "is there anything we can do to keep your business" or certainly no "thanks for your business over the last decade +," nothing like that, which I thought was rude. But then, he went and cancelled our coverage a FULL WEEK before it was requested. So then I had to contact Nationwide to get them to un-cancel our coverage so we didn't go without for a week (and they confirmed that it was the agent who cancelled the policy, this was not a computer glitch). All in all, I am ABSOLUTELY SORRY that I had ever bothered with this guy. I had several issues over the course of insuring our property with him, most of which never got resolved, including the fact that I could not access our policy documents online. If you're thinking about insuring your home or automobiles with this guy, I highly recommend you check every other carrier for the same insurance - I guarantee you will do better with just about anyone. We did, finally. We'll enjoy saving $150 per month now after getting hosed for so many years. My advice to all good people who earn an honest living - avoid this guy like the plague; you'll do better with just about anyone else.

From the owner: Myser Insurance provides auto, home, life, and business insurance to the Parma, OH area.read more

I started my policy on January 20 and submitted all required documentation the same day. I received…read moreconfirmation and the policy was issued. A week later, my rate increased because I had not yet used the dynamic drive app. I explained that the vehicle had just been purchased from an auction and was still in the shop. After clarification, they credited the account and adjusted the rate back. Shortly after that, I received an email stating they had not received prior insurance documentation despite the fact that it had already been submitted on January 20. I had to speak with four different customer service representatives before they finally located the documents. I was told the rate would be corrected back to the agreed amount. Two weeks passed and nothing was adjusted. Due to the repeated billing inconsistencies and lack of follow-through, I canceled the policy before the next payment due date (the 20th) and switched providers. After canceling, I received an email stating I owed a balance related to automatic draft cancellation. This entire experience was frustrating and unnecessarily complicated. Clear communication, accurate documentation handling, and consistent billing are fundamental expectations when purchasing insurance. Unfortunately, this experience did not meet those standards.

From the owner: Call for a FREE Quote Today!…read more At Direct we make getting insurance quotes and coverage quick and easy. Get a free Direct Auto Insurance quote today! Visit us online, in one of our 400+ local offices, or call 1-877-GO-DIRECT (1-877-463-4732) to see how you could save money on your car, motorcycle, and life insurance. We provide you with the coverage and services you need at a fair price and welcome all drivers to apply for coverage, regardless of past driving record and credit history. Terms and Conditions may apply. At Direct, we get you auto insurance you can afford with the respect you deserve: Life Made Easier. Choose how to connect, quote or purchase a policy: at one of our locations, by phone or online. Customizable payment plans and due dates. Dropped coverage? Welcome-back coverage with no penalties. No checking account or credit card required to get coverage. Customer service available in-store, online or by phone. Low rates, an affordable price no matter past driving record and credit history. Quick claims process with friendly and helpful representatives. Discounts available throughout our covered states. Local, with over 400 different locations throughout the Southeast.

do not ever mention insta-cart do not ever mention…read moreinsta-cart, uber, lyft, etc. they will immediately deny your claim before it is reviewed, beat them at their own game make sure to add ride share in your policy if you decided to do anything else in your vehicle. they will find a way through loop holes not to honor full coverage. they should be sued!!!!! been fighting with them since 01/01/2024, what a way to begin the new year, also the claims representatives are very rude and twist facts to cover themselves... do not recommend progressive to anyone!!!

I wanted to thank the team at State Farms Kim Smantana for helping me through everything. They…read moresuggested that I increase my coverage in the most nurturing way. They gave me Positive suggestions and recommendations as to why It would be wise to increase my coverage. As it turns out it was one of the most important pieces of advice I ever followed. As I was freaking out after my car accident on all the repercussions that come with it you guided me through this ordeal in a most calming way that made me feel reassured, supported and cared for. Your team helped me through what could have been a very difficult experience. You were there when I needed you and you guided me through this event in a way that was almost painless and I can't thank you enough for that.

Hands down the best insurance agent out there. I am a military veteran and was with USAA. I thought…read moreI had the best cost w best coverage. Ron is licensed with over 10+ other insurance companies...took my info and not only saved me over $30 a month but also got me better coverage. I had assumed I had the best w USAA and being a veteran. For me it was like a checkup but w my insurance instead of a Doctor. It is worth the call to see if Ron can save you money and get you a better policy. Highly recommended agent who really goes the extra mile. Bravo Zulu Zambetti Insurance

From the owner: Zambetti Insurance is a full-service Independent agency, with an A+ BBB rating, currently…read morerepresenting 14 Insurance companies. These partnerships give us the flexibility to meet the needs of almost anyone in the market for insurance. If you own it...we can insure it! Visit our website to see all of products and services, Google us and check out the 100+ FIVE-STAR reviews from some of our current clients. Great rates and fast personal service!

Annie was extremely helpful and explained every aspect of my auto policy. Would definitely…read morerecommend to my friends.

Lindsay is the best! Quick to respond and help with all my insurance needs. I always feel like I'm…read moregetting the best customer care and pricing available. She has helped me and my partner with all of our insurance needs, and even got him a great deal on car insurance he was unable to find elsewhere. Highly recommend!