I scheduled an appointment as a returning customer to test drive a specific Chevrolet Silverado Trail Boss that I was seriously considering purchasing. I drove approximately 2.5 hours and even took time off work because I was interested in trading in my current Trail Boss for this truck.
When I arrived for my scheduled appointment, I was informed that the vehicle was not even on the lot because a manager was using it as a demo vehicle. It was extremely disappointing to make that drive only to find out the truck I had an appointment to see wasn't available.
I want to specifically recognize my salesperson, Christian, who was professional, apologetic, and acknowledged how frustrating the situation was. This was clearly not his fault. My frustration is with the dealership's scheduling and members of management. If a customer has a confirmed appointment to see a specific vehicle, that vehicle should either be available or the customer should be notified before making the trip.
Unfortunately, what should have been an exciting visit ended up being a significant waste of time, fuel, and a day off from work. I hope the dealership reviews its process so future customers don't have the same experience. read more