Took my car to Expert after someone swiped the side off of it. They did a fantastic job and have…read moregreat customer service.

Bought my Jeep with a dent in the right rear quarter panel. Tara and the guys at Expert Auto…read morefixed it in 2 days. Washed and cleaned up and a brush kit to fix minor scuffs. No where else I would have taken my car to get repaired. Thanks. Highly recommended.

2024 Genesis with about 1300 miles on it. It was left overnight and before I picked it up found…read morethat employees were playing with controls, maybe taking it on the road. Even the navigation was set for New Philadelphia . I liked the man who helped me and they did good job so I wrote them an email explaining what had occurred. Never heard back. This should be a warning to potential clients.

10 years ago I inherited my parents 06 Silverado that sat out in a woods and was not driving for 3…read moreyears. Was covered in brown surface crud and leaves. Had Pro Touch detail inside and out. Was ready for me to get 2 days later, never would believe was the same vehicle I took in, all clean and paint had a shine to it. 5 years later had them rust proof and their paint treatment done. I drop it off every spring to detail inside and out and redo the undercoat, and it is ready to get the next morning. People see it and say they can't believe the truck is now 19 years old! Pro Touch staff do a real good job and treat me politely.

Dropped my keys off Monday night in the drop box for a Tuesday appointment. Called Friday to…read morecheck the status as it was supposed to be finished. They did not have the keys and did no work even though the vehicle was parked directly across from the door. Apparently their drop box was broken and they found the keys. Why didn't they call Tuesday morning when I had my appointment? The excuse was somebody was on vacation. Lots of excuses and poor customer service. I will be finding another Ford dealer.

My husband and I can't say enough about Waikem's Bodyshop. We had a vehicle in there a couple of…read moreyears ago with a large dent in one of the fenders. The vehicle was a pearl white color, hard to match. They fixed the dent and matched the paint so that you couldn't tell anything had ever happened. Recently I was in an accident with an uninsured driver. I had just gotten another vehicle three weeks before. I had to file the claim with my insurer. What a time to find out how terrible their claims department was, which will be another review about them when the claim is done. The adjustor was so rude, as if I had caused the accident. I had received a concussion and was so distraught over the treatment I received. Leah at Waikem was such a help. She kept me updated along the way and helped get the claim going to get my vehicle fixed. We just can't say enough about her. The car looks spectacular and runs as good as new. We will definitely use them again.

They did a wonderful job in very short time. Did all the negotiations with the insurance, and left…read morethe car cleaner than my last detail. Great company!

Don does excellent work! He is extremely friendly, professional, and accommodating. Highly…read morerecommend.

Jake at Mastertech has made this whole process so easy. I was able to have my car towed there. He…read moreinformed me of all of the payment options available and not to stress yet about the cost. He then notified me they have loaners to use while repairs are being done. I had a a difficult time to come pick up the loaner due to kid's schedules. He informed everything could be completed via phone, so I was able to get after hours. Thank you, Jake, for making this process less stressful! Ashley M

I had an incredibly frustrating and disappointing experience with this shop. To put it bluntly,…read morethey operate like con artists. I have a car warranty that is supposed to cover everything, yet somehow, I still ended up with a bill exceeding $800--above and beyond my deductible. Why? Because they overcharge for repairs, and when my warranty company refused to cover their inflated costs, I was left footing the bill. But that's not even the worst part. My truck's power steering went out, which wasn't covered by the warranty so I asked them for a quote. They told me the repair would cost over $2,000. That number seemed ridiculously high, so I decided to get a second opinion. I took my truck to a far more reputable repair shop in Canton, and guess what? The actual cost to fix the problem was only $238. That's right--what they claimed was a $2,000 repair was done elsewhere for less than 10% of their quote. This place is nothing short of a scam. They prey on unsuspecting customers, inflating prices and hoping people won't question their estimates. If you value honesty, fair pricing, and reputable service, stay far away from this dealership. I wouldn't trust them to fix a bicycle, let alone a vehicle.