Absolutely horrible company to rent through. I am currently renting a home through the company and it has been nothing but headaches dealing with them. When calling, I am on hold for at least 40 minutes only to be transferred to a different department. The customer service is horrible and it is difficult to get anyone out for a maintenance request. They add any HOA violations to your rent so there is no choice but to pay it. I was charged a $100 fee from progress residential left over from a violation when the home was vacant and then from a previous resident who received an HOA violation warning, and was told by the manager that I had to pay it. I would never recommend renting a home through this company! If I could give them negative stars, I would. So unprofessional. I am Counting down the days until our lease is up. read more

The worst year and a half I have ever experienced with a landlord/rental company. I would be typing for days if I wanted to explain all the negative experiences I have had with them. Non responsive, hidden fees, no care for their residents, etc. If you happen to encounter this rental company while your looking for houses, TURN AND RUN. read more

This Company is now charging a 45.00 fee for HOA violations that they incurred. They do not do their part when it comes to landscaping. I have called for over grown trees for over a year! They told me they will not do anything unless HOA sends a letter! Now HOA fined them and they charge me 45.00 and still do not take care of the trees! Now I can't enjoy the amenities because they do not take care of their property's and customers! I think they need to send me the 45.00 admin fee because I have been calling for a year!!! Horrible company just looking to make money and zero customer service! read more

HORRIBLE SERVICE!!! Save yourself the HEADACHE and FUSTRATION DO NOT RENT WITH THIS COMPANY!!! Mark my word!!! You will REGRET it!!! This is the worst company i've ever rent with. I'm not the kind of person who writes reviews but when i do, it is because the service is either exceptional or horrible. In this case, it is horrible!!! worst ever experienced. This company will make you pay additional charges that really adds up, to increase the already expensive rent. Make sure all the necessary adjustments are made on your contract before you move in, if not, you will be the one doing all the repairs for the house. It does not make any sense at all. I wish i had looked up PROGRESS reviews before moving in. I usually do a good job looking up reviews for anything i plan to do, but was rushing to settle down before my kids' school resumes; worst mistake of my life. Don't be like me, save yourself the headache and frustration. read more

They charge late fees for no reason. The customer service for money matters will not return calls.

We just moved into a progress residential property in January and I wish we could move out already. From the moment we got the keys there has been one issue after another. The place was filthy when we moved in! There was mold growing in one of the bathrooms. One of our kitchen windows, it's a 5ft by 4ft window mind you, so it's a pretty big window, doesn't have a screen and when we asked to have it replaced they said we would have to replace it. None of the locks on our bedroom or bathroom doors work. Then our refrigerator wasn't working. We called they sent a company out, they supposedly fixed the part and the refrigerator worked for about 6 hours before the cooling issue happened again. This time it was a weekend so they couldn't do anything until Monday. They came out for the 2nd time, supposedly fixed another part, my refrigerator was working fine and now 2 weeks later it is broken and doing the same exact thing. I've lost hundreds of dollars worth of food. I've asked to be compensated or credited by progress and they just give you the run around saying they aren't the supervisor to talk to and you have to keep calling different numbers. All of the representatives you speak to are rude and seem like they dont have any helpful information. I will never rent from them again. I wish I could break my lease and I wouldn't recommend them even to my worse enemy. read more

I would recommend reading and listening to reviews before renting with this company. Our biggest struggle was with the maintenance requests but had some other minor issues I'll explain. My husband and I found this rental through our realtor extremely quick as our apartment lease was about to be up that we put notice that we weren't renewing. We loved the location and while the house wasn't anything spectacular, we were very excited to be renting a house with more space. We aren't usually ones to complain about a service, but we have had a couple experiences with this rental and rental company that I feel like others could learn from. First, when we moved in the house was filthy and there were grass stains on the carpet. We pay for a "cleaning fee" so I couldn't believe this! Our garage door didn't work and we didn't have a key to the garage door leading to the house (for whatever reason it is a different deadbolt than the rest of the house). Also, they told us to pick up our mail key from the post office, neglecting to tell us it would cost $130 to have the mailbox rekeyed and about 2 weeks. This was an obnoxious way to move into a new rental. We finally got the garage door fixed almost a week later but still - two years later - don't have a key to the door that leads into the house. Geez, hope you don't have a maintenance issue. Let me start by saying that the Progress Residential techs are very nice. However, there is literally ZERO communication between the customer service that arranges the techs to come out and the techs themselves. We had two major issues where techs had to come out to fix things NUMEROUS times. Not just once or twice but 5, 6, 7 times. One instance was when our entire front yard flooded. They fixed a hole which then led to another flood about a day or two later. You can see where this is going. Their final solution was to turn the valve off that allowed the water to go through that line. So we weren't able to turn on the sprinklers or anything. We didn't realize that was the fix until our grass died completely and we ended up having to fix it ourselves. Another maintenance annoyance was with the good 'ole AC. In Arizona this is such a pain and we tried to be understanding. We learned that our AC unit is 20 years old and know that comes with some maintenance. Understood. However, same thing as the flooding. Our AC went out and we put in a request to get it fixed. The fan had melted! They replaced the wires surrounding it but not the fan. It wasn't until it didn't work that afternoon that we were able to get them to come back and replace the fan. Worked for a couple weeks and broke again. They came out again, still not sure what they did since it didn't work when they left, to which I finally shot back a response that I was tired of leaving work for them not to fix it. We were at the point where in the winter we were using a space heater in our room so it wasn't so cold. They eventually had a third party come out and fix it and luckily we haven't had any issues. Techs are very nice but not always equipped to fix the issue at hand. Instead of outsourcing it, Progress will just say it's completed and close the ticket. Sometimes without even talking to you at all. Outside of the maintenance, we have had a terrible time trying to even get ahold of Progress. We had to renew our renters insurance (which actually happened automatically and we sent them all the new information that they needed). Instead of updating their system, they charged us a fee and then enrolled us in their insurance program that they charged us for. I called telling them that they had sent an email saying they approved the new information and that we were covered for another year but they still charged us. Took about 2 months but they finally credited our account. Our biggest complaint with this company is the lack of communication. It is really hard to get ahold of them, and we are still to this day getting calls about whether we want to renew a short term lease even though we are moving out. Shoot, we even got a call once from an employee there saying that we were being evicted and to call them back immediately. SERIOUSLY?? We have never had a late payment. Turned out that we actually had a credit on our account for us overpaying and he mistook that for money owed and without confirming called and notified us that we are being evicted! Just the lack of communication is not only irritating but unprofessional. I know that is a lot of random things, and we really do try to be as good of renters as possible. We have been renting with Progress in this house for 2 years and it has certainly had it's pros and cons. Just be weary if the house you are trying to rent is owned and managed by Progress Residential. read more

Old dishwasher that barely works, the house didn't come with a washer and dryer. The stove tops were still damaged from the last tenant and was told that they don't get replaced at all. The toilets had little to no pressure. Pigeon feces were all over the roof and made it difficult to have the windows open cause of the smell. read more

STAY AWAY FROM THIS COMPANY!! So Many things are sketchy with them. They approved my son and daughter in law on 2/18 and told them they were moving in on 2/28 all in writing. They then sent a denial on 2/22 at 4 in the am. Called trying to find out what was happening as they got email about interest in an address in another state and a denial. No one would call back and they were to give all the fees on 2/24. After calling over 50 times and never getting to speak to their advisor, cust service said my son had a criminal record and they had to call the company that does that for them, but my daughter in law was approved without him (which is impossible on her income alone) They called the credit checking company to be told he was denied for a speeding ticket that was dismissed. They call back to Progressive Residential and were then told (3 days before move in) that someone else moved in to the home they were approved for that day. Odd because that person had to have applied after them AND provided FUNDS 72 hours before move in which was on Thursday after their approval. They are currently looking for somewhere, anywhere to go by their move out date due to their current landlord selling the home with all of 3 days to get an approval through someone else because this crappy company wasted their time for almost two weeks. read more

No, this is not okay! I have been calling AND emailing fir 5 weejs. Noone will help me. My backyard is currently floiding due to sprinkler malfunction abd ni one will answer tbe 24 emergency line. You guys take the cake read more

This is the WORST COMPANY EVER. They have successfully ruined renting for me forever. Let's start with move in, the house seemed okay when we did the walk through. Except for the fact that I had no where to live for a week because they were "fixing the AC" for DAYS. Pretty sure they weren't doing sh*t on the weekend. We get the keys and it's all fine until we open the dishwasher. Literally covered in what looked like flecks of dirt and just overall grossness. Okay, whatever, we aren't going to use the dishwasher. We buy a vacuum to get the carpets vacuumed and it was pure dirt. These carpets felt gross to walk on barefoot so that wasn't much of a surprise. And don't even get me started on the kitchen/living room tile, or the tile upstairs... The first time we mopped the mop water was BLACK, and for literal MONTHS afterwards we couldn't walk without shoes because our feet and socks would be stained black from the tile, even mopping every day didn't fix the issue. The tile upstairs can't be swept or mopped because the grout is chipping out and lifting the tile. Then we realized the fridge, which we had opened maybe twice and had come with the property, was leaking! And even though it is their duty to maintain their appliances, we were told another maintenance request would cost us. So when THEIR microwave went out, we didn't put in a maintenance request because we can't afford more fees on top of the WAYYYYY overpriced rent. We were without a microwave until one of our parents felt sorry enough to buy us one. The property also had a sh*t ton of scorpions. If that isn't bad enough, there was also wasp nests left and right. Customer service? Talk about horrible. It states in the lease that we can pay our utilities directly to the utilities company, yet when I asked about it I was told that it had to be paid through our rent portal and we had to pay the $9.95 fee. Also states in the lease that we can sublet with permission from the company. Then when I called to ask, I was told they have an absolutely no subletting allowed policy. So why put that it is allowed with permission? The wait time on the phone with customer care almost deserves a page in the Guinness Book of World Records for the longest and most useless representatives ever. Once I called with a billing issue and they basically said "you're SOL!" and when I called again I was told that I could have been forwarded to their billing department and now I was really SOL because they closed at 4. Before this ends, let's look back on the aforementioned overpriced rent... House right next door to us, BEAUTIFUL, in amazing condition, and just overall way better than our house was almost $300 less rent than ours. These people are just a bunch of greedy ass people. Now, as we have FINALLY terminated our lease with this horrible company, they expect us to pay for professional cleaning of the carpets and when I asked for an invoice or proof of this professional cleaning of before we moved in and they told me no, which is suspicious to me. The moral of this story? DON'T RENT FROM PROGRESS RESIDENTIAL. read more

I really like this company! The property is well kept, the ladies at the office are nice snd very helpful!! The maintenance guys are courteous and knowledgeable of their line of work. Overall a good company to rent from!! Thank you read more

God awful company. My boyfriend, my friend, her boyfriend and I rented a 3 bedroom 3 bath from them in 2020-2021. Upon move in, we were told there was a completed "move in walk through". First night in the home my friend and her boyfriend went to shower, and the water poured out the electric fan in the downstairs bathroom. Called to get someone out to fix it and they said 1-2 WEEKS. We had broken glass in our disposal upon move in, which caused our disposal to break 3-4 times during the duration of our lease. We were also given a $150 fee for rent being "late" when their rent cafe portal was down? We decided to give the company another chance and we did a home-to-home transfer. Moving into this house we thought we'd be more prepared for the any disaster this home brought. (We needed a new place fast). Upon this move in we had zero hot water, a leak under a bathroom sink, bathroom doors that don't stay shut or locked, a garage door that doesn't shut, and this was all after their "walk through". We had to have taken 30-40 pictures of damage in the floors, walls, cabinets, sinks, showers, garage, etc. It took us HOURS to get in contact with someone about the water, and their customer service is absolutely horrible. Why we decided to go with this company again is beyond me, but save yourself the time, hassle, and stress and literally go anywhere else. The company cares about nothing but the money, and providing people with poorly maintained homes. read more

Where do I start. We have rented from this company for 3 years in March. I have had pool problems, air, heat and today a GAS LEAK. We have four kids all under 14 and a dog. They took 6 HOURS to get to our house for the gas leak. The worse part was I had to get upset and tell them I would call the news and BBB if they didn't get someone out to my house to fix it. They said we have to pay for the fireman to come out and tell them it is really a leak like we don't know what gas smells like. I told them no that I will pay if the tech comes and says there is no leak because there is a leak. Every time we have a problems its an issue to get anything fixed. They up your rent every year when the house next door is just as big and $300.00 less for rent. I shouldn't have to get up set for someone to come out and fix a gas leak and my family shouldn't have to wait 6 hours to be in our home we pay for every month because to them a gas leak is not an emergency. The guy came out and said they shouldn't have made us wait that long and the fire station shouldn't have to come out for this. He was very sorry my family had to go through so much trouble for this issue. Let me add my 9 year old has asthma and had to take 2 treatments already today. read more

I reached out to the email I have seen posted around here(socialmedia@progressresidential.com) before resorting to posting a review. Like the company, I never received a response, I am guess this is the modus operandi (MO)...Unlike others my experience was pretty decent until we had to move from our original property (it was being sold) to the property we are currently residing in. While we didn't "have" to, we "chose" to because we figured that up til that time the service was okay. Though there were little snags here and there, the company is ran by humans; we didnt expect perfection. The customer service has tanked since then. If you're looking for a little compassion, with a touch of care; this isn't it. My purpose for writing this review sits on the back of principle. I am not looking anything monetary, no praise, no kudos. One simple act will do me one better, an apology. Its unimaginable to me that a business can lie, w/o reserve or thought when an issue arises. Also my property rep, (well I guess per her email a month or so ago she is no longer a property admin, but on Fri. her coworker asked for my address so she can refer me to "my property admin") I am not sure if this company realizes the citizens and tenants that they rent to, they're military personnel, veterans, teachers, Religious affiliates, Govt employees, politicians, I can go on and on. All citizens that serve our country positively. All that serve, save and protect this very company that works for them. Matter of fact they dont have to possess any of those fields of service, common human courtesy should be sufficient. Yet they spit in their faces with the alternative truths. Simply put, I made a call to customer service, and was given inaccurate information. I then requested for calls to be pulled and verified that the call was made and what was told me did infact took place. Only to receive and email saying that I did call and the calls were listened to but contained conversation other than what was actually told. It is an absolute lie, and now I am seeking and awaiting a response of those very recordings so that I can hear what they so called said happened. Funny thing is after all my frustration about the inaccuracy and lies, what they said happened didn't, because I hadn't had a work order put in until a week later ONLINE! I never, ever call in a work order, since I like to have a paper trail. They will lie to protect themselves. At the end of the day business or not, you should be able to live with your actions. Have some dignity. Stand for something or fall for anything. This is why across the boards, search engines, social media, websites....no one will rent from this company. Remember you haven't been in business for a long time. There is a high turnover rate with your properties, litigation against tenants are so high. Because people are willing to walk away than have to deal with disrespect, and disorganization! At this rate you wont make it to 20 years. Which is the true sign of "quality" businesses. I want the calls pulled and as a consumer I want to hear what they so call heard, its my right since I am advised that every time I call in for any reason. and when they find that call that I know is there I am demanding an apology. read more

Don't like paying the rental company for my utilities, wish it was separate! Other than that great customer service and support. Would recommend renting from Progress Residential to anyone! read more

1st of all let me start off by saying that this is the worst management team I have ever rented from let me start off by saying that once you give your 60 days notice per lease they can give you a final electric bill wat they call an estimated of your usage for the next 2 months so mind you my rent is already $1300 a month which is not bad but my calcuations I had my rent & light bill @ a little over 1500 cuz my original light bill was only 260 but progress sent my bill talking about I owe 1000 for my light bill because that's there estimated guess. so my rent & light bill was at almost $3000 plus my other bill so of course I didn't have it do to having o pay my other bills buy food & xmas shopping so we got evicted which I know not paying your rent that's what happens, so I went to court the judge said I have to be out by the 2 of the year but if I needed more time ask the landlord all I needed was 1 more day & leslie the account manager said it was out her hands its not like I'm asking for 30 or 45 more days just 1 or 2the managerment team is not friendly they never answer the phone unless you tell the recorder you a new tenant then they answer real fast P.S. IF I WAS YOU I WOULD NOT RENT FROM PROGRESS RESIDENTAL I WANNA GIVE THIS COMPANY 0 STARS BUT I HAVE TO GIVE THEM 1 SO I CAN SUBMIT IT BUT IF I CAN I WOULD GIVE THEM A -5 read more

We have never had any problems with this great rental company. When we put in a maintenance request they are right on the ball. Great company and customer service! read more

This is by far the worse property management company I have dealt with. We have lived in our same house going on 4 years. With the amount that the rent is, alot of people would be late monthly. We, however, have never been late until recently. The reason being is that we went online to make our payment and we were blocked. So I called Progress and they said it was due to an NSF. I explained to them our unforeseen circumstance and that it was a very rare occasion. There response was heartless and cold and they didnt care. So now its time to renew and they are quick to send emails and call us and make sure we sign our new lease. Well I spoke with a rep at Progress and told them about the payment issues. SHe said not a problem, its just a matter of clicking a button and you should be good. So I checked and sure enough I was able to log on and make online payments. Now this month is due and we log on to make a payment and we are locked out again. Mind you we just spoke to this lady at the beginning of January. So no rent payments were due. We have called and sent emails and we are getting no responses. No one is ever at the office or picking up the phones. No is returning emails. This is by far the worse I have been treated in my life. My family nor I deserve this type of treatment and disregard. read more

ZERO Stars for this company. SLUM LORDS! AT BEST. They are crooks and impossible to get a hold of for anything, ever. However, they are quick to collect their money from you. I am into my second year renting from Progress and it has been a nightmare to say the least. It took a year to get the pool code to the community pool and we didn't even have it a month and it was changed without notice. Every time we request the new code, we don't get a response or we are told they will look into it and get back to me, but they never do. Our AC stopped working properly on Sunday of last week. I put a ticket in on the Progress website and as of Tuesday evening I had to call the after hours line about the problem. Someone from progress called me within 5 minutes and advised me he was sending an email to an AC company and that company should be calling me in an hour to an hour and a half to schedule an apt to come look at the AC unit. We didn't get a call from anyone that night. The next morning I called back and was told the company name that my order was assigned to and was told to call them to make an apt for them to come out. I called the company and was told that all tech's were out in the field and that someone would call me back asap. No one called, so four hours later I called progress residential back and they said they were going to get a different company to help me asap. I spent the entire day Wednesday from 7:00am to 6:00pm on the phone with Progress, AC company, and the only result I got was that none of the "Approved" AC companies that Progress works with were able to come to my house until some time Friday. I even found an AC company myself that could come that evening and Progress wouldn't allow them to because they weren't an approved vendor of Progress Residential. When I explained that I have children and pets living in a house with no AC at 120 degrees outside, Progress stated all they could do for me is credit my account for the number of days that my AC was not working but any alternate living arrangements that would need to happen in the mean time, would be my responsibility to pay for. When I complained and demanded to speak to a supervisor, I was connected with a guy in customer service, who told me that there was not record of any of my conversations with Progress that day and that my maintenance ticket had never been upgraded/labeled an emergency after all those phone calls etc. I logged every phone call, date/time. who I spoke with, and what they said from the time I put the ticket in and I had 3 pages worth of conversations documented. I was then told by the customer service guy that he would have a supervisor call me back in the next few minutes. I never heard back from him or a supervisor after that call on Wednesday night. The next call I got was from the original AC company and it was on Friday morning to tell me that a tech would be at my house within the hour. I had to leave work (missing hours) to go home to meet him. The AC was fixed by Friday at noon but I never got a call from progress residential and I still haven't. I also haven't been issued a credit on my account for the 5 days that we were without AC, plus we had to by a $400 AC unit to get us thru the heat for 5 days while we waited for someone to come because Progress Residential thinks it's ok to have kids and pets in a house that is reaching temperatures of over a 100 degrees for several days, while they turn companies away that could have fixed it sooner. Not to mention the work hours I lost as a result of the multiple long phone calls to progress and having to meet a tech I didn't even know was coming until the very last minute. I have never had anything but a hassle from them about anything and everything from the moment I signed the lease and they took my money. There are so many other things that I could tell you about but it would take too long. The AC and the pool code are the most recent bad experiences with them. All I can say is ABSOLUTELY, UNDER NO CIRCUMSTANCES, SHOULD YOU EVER RENT FROM PROGRESS RESIDENTIAL. You will regret it if you do. I am telling anyone and everyone that will listen how horrible this company is and definitely do NOT rent from them or get involved with them for any reason. I have never rented from such a horrible property management company prior to this. I cant wait for our lease to be up so we can get out from under such a SLUM LORD. read more