I am currently renting a home from Progress Residential, and the team is highly responsive and very communicative- especially Raphael Small and Trina Miller. What started out as a plumbing nightmare, ended in a peaceful resolution for my fiancé and I. We spent months searching for a home and when we finally found the one we liked, we reached out to Progress and began the application process (quick and painless). Unbeknownst to us (and Progress), the third party contractors forgot to seal a portion of our shower and the home begin to secrete excess water. Once we relayed the message to Progress, they IMMEDIATELY initiated an investigation to try to remedy the problem. When the contractors were not able to fix the leak quickly, we were presented with several other options so that we could be comfortable. We chose to transfer to another Progress home that is just as beautiful. And, again, the process was quick and painless. We did not have to beg, harass, or threaten the company with lawyers. Every member of the team responded to every text, phone call, email, or voicemail within less than 1-2 hours. Each person involved showed sympathy towards us during this time; however, Raphael Small went above and beyond to initiate and process our home transfer past normal business hours. Throughout this process, we were never left in the dark and all ideas and notions were given to us upfront. Progress Residential actually compensated us for the time and money lost during our move. Neither have I rented from, nor heard of a company that honors it's renters with as much respect as Progress has given us. We are looking forward to renting from Progress until we purchase our own home. If you are looking to rent a home, please consider Progress- they take care of their people! Shoutout to Raphael Small, Trina Miller, and the entire Progress Residential Team! read more

I would rate 0 stars if I could. Progress Residential failed to deliver a move in ready home and refused to work with us to make it right. The house was never maintained and was extremely filthy. When we reported to them, our claim was dismissed and that they'll only fix a few item. The remaining reports are deemed as cosmetic issues. Despite attempting to work with them to find a resolution, they threaten to put us in 'Eviction' status even though we never took possession of the rental property and only inspected the house when we arrived. When the rep called, he said since we want to terminate the lease, we're required to pay 2x rent for early termination and hung up the phone. Now, they attempted to close the case without resolution. read more

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My wife and I have a 4 yo and a 8 yo. We called in an emergency work order due to no hot water in the entire house for the third time since we moved in 4 years ago. Yesterday, we were given a window of 515pm to 915pm after reporting the issue that morning. Long story short, after multiple calls to customer service, no one showed up. We can't get a call back from anyone. We've had similar issues for other issues. We still have no hot water, a fridge that doesn't make ice, water damage under our sink that was just covered with a board, and possibly a leak under our toilet in the master bathroom. All have been reported and closed. read more

Progress residential was the worst possible choice in Tennessee. It took them 15 times to fix an ac, on top of all the headaches of calling to complain and ask for a supervisors to return my issue calls. They just kept closing work orders and not resolving the issue of upstairs getting upwards of 90 degrees. Then the only offer was $200 . Then when i wanted to terminate my lease they said I could with 60 days notice. and when i finally departed i was charged security deposit of $3k and then they wanted to charge me for clean and paint on top of keeping my security deposit. I have written and called to complain and give them opportunity to make right and they explained how I didn't follow through with contract when they are the ones that had me Move out early because they rented property. So they are double, triple dipped! Sad to have been a part of this horrible organization and experience. I feel as though i should have not paid last month just to get my money back. read more

Progress Residential does a poor job of maintaining their properties. It appears that they do not conduct any regular inspections and maintenance of their properties. As a neighboring property, unfortunately I have to view this situation daily. I have attempted to contact Progressive Properties numerous times to alert them to what is happening to this and many of their properties in Memphis, TN to no avail. Maybe my next outreach is to the Shelby County code enforcement office!! read more

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I've had an excellent experience working with Rebecca Robertson at Progress Residential. Rebecca is professional, responsive, and truly goes above and beyond to help her residents. She communicates clearly, follows up quickly, and genuinely cares about making sure things are handled promptly and with care. read more

Whatever you do DON'T rent from them. They're scammers and they don't care about their tenants. All they care about is getting their rent on time. I've been without a working fridge since 12/26. Here it is 12/29 still no fridge. My food has spoiled as well as my infants special formula. They aren't trying to replace anything. They want me to file a claim with my renters insurance company when their fridge went out. Not mine. If they would have came out on Saturday between 8am-12 as they were supposed to then maybe I wouldn't be in this situation that I'm in now. My daughter's formula is provided by a prescription. I just can't walk into a local grocery store and purchase her formula. So she's out until another prescription is mailed to me on the 16th. Please run like HELL. DO NOT I REPEAT DO NOT RENT FROM THEM. read more

Read your lease carefully before you sign it. Be especially attentive to the trash that they will bill you for. They don't tell you which company it is until a month after you move in. The company they chose uses a sliding scale apparently so you never know what your trash bill is going to be each month. read more

I recently moved into a property managed by Progress Home, and the experience has been nothing short of terrible. The house was clearly not cleaned or prepared for new occupants. Dust covered the floors and cabinets, mold was present in the bathroom, cobwebs hung from the light fixtures, and to our disgust, we found dead bugs scattered around the house--including a dead mouse. There was also a broken glass that hadn't been repaired. The walls were in poor condition, with visible marks left from the previous owner and a sloppy paint job. I immediately called Progress Home to report these issues, and to my shock, they told me the house was "clean based on their standards." This response was beyond frustrating. If this is their standard of cleanliness, it's absolutely unacceptable. I expected much better from a company like Progress Home, especially as we chose to move to this city giving preference to their services, thinking it would be a smooth experience. Instead, it left my wife, my son, and me completely frustrated and defeated on the first day in our new home. Now, I have to arrange for a professional deep cleaning, something that should have been done prior to our arrival. This was an unacceptable and embarrassing first impression. If this is the standard they operate with, it's shameful. I do not recommend Progress Home based on this experience, and I hope no one else has to go through what we did. read more

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Horrible. No customer service. Was charged a service fee they never came for. For another service request they said someone would be here between 8-12 and no one showed until 12:45 after I had to call numerous times. Never scheduled trash removal and we had trash piling up for three weeks!! Don't use them not worth the headaches. The houses are nearly holding on by threads and covered in layers of paint. Pictures online do a great job of hiding any and all flaws! read more

DO NOT ENGAGE WITH PROGRESS RESIDENTIAL OR CONSERVICE UTILITY MANAGEMENT. These two companies operate in a way that is deeply concerning, and I strongly advise anyone considering them to think twice. I am beyond frustrated and angry with the level of incompetence and lack of accountability I've experienced. Here's the situation: I received a utility bill from Conservice, a third-party utility billing company affiliated with Progress Residential. On this bill, there were two conflicting amounts listed--both supposedly for the same water usage. To get clarity, I contacted my local water department, Brighton Water, and asked what the actual water charges were for the month. Their numbers didn't match either of the amounts on my Conservice bill. In fact, the Brighton Water clerk confirmed that the charges from both Progress Residential and Conservice were significantly inflated. According to them, our household's monthly usage is generally consistent and does not reflect the inflated charges I'm being billed. I've called both Progress Residential and Conservice multiple times in an attempt to resolve the issue, and all they've done is pass the blame back and forth. Conservice tells me to speak with Progress Residential. Progress Residential tells me to speak with Conservice. Meanwhile, no one is taking responsibility, no one is providing any real answers, and worst of all--neither company will provide proof of how they're calculating my water usage. I asked Conservice to email me the usage records so I could compare them to the Brighton Water Department's records. Their response? "Talk to Progress Residential." This is unacceptable. I have documentation from the local utility, and yet neither company is willing to acknowledge it or investigate the discrepancy. They are overcharging, they know it, and they refuse to correct it. This is not just poor customer service--this is a shady, unethical practice that needs to be addressed. Until this issue is resolved, I will continue to leave reviews and share my experience. Customers deserve transparency and honesty, and unfortunately, neither Progress Residential nor Conservice Utility Management is providing that. If you're considering doing business with either of these companies--don't. Protect yourself and your wallet. This is bad business, plain and simple. read more

I agree with the person who said, "I wish there was a 0 rating". Better yet, -10 rating. These people have no concern for the well being, safety or comfort of their Renters. The process of having issues addressed is Absurd! They should be run out of the State and Country If you're ok with being neglected and or put off on repairs especially major issues like Gas Leaks and faulty heating systems, then you are at the right rental company!! read more

Last year my friend applied for a home with them. He was denied due to lack of rental score. He has been renting for 6 years with another company. I'm currently renting from a company and I decided to co-sign for him. They told me I was 1 point away from the number I needed to be approved. I asked for the number then said you can rent homes in another neighborhood but not this one. I was told the less desirable scores have to apply in different neighborhoods to get approved. I called multiple times speak with someone who could tell me more and this but they wouldn't respond to me. The homes aren't worth the money they're renting from. read more

Easy and quick application process for our new rental home. Online payments easy to set up. Leasing agent Matthew kept in contact throughout the process. Move in orientation was informative. read more

Don't ignore all of the one star reviews. They are true. Progress is a terrible company. The customer service is nonexistent. They have no intention of helping you. There are no live people who you can call for help with your problem. Good luck getting your deposit back when you move out. You will wait months. Don't rent from this company. read more

DO NOT RENT FROM PROGRESS!!!!!!! We moved into our home on October 2, 2023. We noticed quite a few things that needed to be fixed. We let Progress know multiple times but never received any response or resolution. After the first month, my husband and I refused to pay rent for the first month until things were fixed. After noticing that, we received several calls and finally got a technician to come out and look at the issues. Since we finally had some movement, we paid rent for that month. When the technician arrived, we were informed that they didn't have the tools/supplies needed to fix the issues. They were going to order the parts and would give us a call when they received them. As of right now, we don't have a dishwater that works, crown molding in the kitchen cabinets is falling off, refrigerator does not have any drawers and only has shelves even though it is supposed to have drawers. We've had 2 technicians come out and tell us they don't have the skills or the tools needed to fix things and that they will be back when they have to tools or send someone who can fix it. (We literally had someone tell us they don't know how to fix it so they were going to go get someone who MIGHT know how). No one ever comes back. During calls to their customer support, we've had 3 people tell us that their customer service has gone out the window and that every call they get is regarding something that needs to be fix and how Progress has yet to fix it. They don't care! My husband and I have made over 50 phone calls and spent over 5 hours on the phone with them and things are still not fixed 4 months later. read more

DO NOT DEAL WITH THIS COMPANY!!!! Very Unprofessional!!! Applied for a home to rent, never became available! They kept pushing the move in date out, tried to transfer to a different property, that was a fail as well!! The "leasing specialists" are a joke!! IF you can get a response they are rude & VERY unprofessional!! They give false information, such as access codes that are invalid so you can never actually view the property! Finally when you have no choice other than moving on to a different company & you request a refund on the "holding fee" you are told they don't refund if you cancel only if you are declined! TOTAL GIMMICK!! read more

I lived in two progress residential homes between 2020 and 2021. The moveout process has been one of the worst service experiences of my life. Upon moving out I received no documentation of what was owed, the status of my security deposit, or any general communications about the lease. A month after moving out and receiving no communication I called into the customer service line and was told that I would not be receiving my security deposit back, and in fact owed money to the company for additional move out fees. Customer service would not elaborate over the phone regarding what the fees were and would only direct me to email them. A month after my initial email, and countless calls to the corporate office and Linkedin messages to corporate employees I was told that there was an erroneous $1,500 charge added to my moveout fees that would be removed. There is a complete lack of communication from the customer service team and the lack of transparency is predatory to say the least. I would not recommend Progress Residential to anyone. If you are interested in one of their properties, I suggest you turn and run. read more

I will be updating this review through out my experience renting with progress. Dec 28th 2021 - today we were supposed to move in, but we missed an apparent "orientation" we were never told about. It is a complete and utter nightmare to reschedule it now, and we won't be able to move in today. We payed them over 4k so far and as of 3pm today, they have stopped responding to us. As I said, I will update this review if they do or do not get back to us by noon tomorrow. This entire process has been so stressful and nerve racking, I just ask that if you are able to rent with ANYONE else, that you do so. Haven't even moved in and I hate this company. read more

Some of the worst customer service I've ever experienced. They're a nightmare to deal with. Alison did respond to my message, but yet again my questions are not being answered and I want to speak to someone about these issues read more

Been fighting to get my A/C fixed for two months now. Considering it is summer in Memphis TN this is pretty important to have. Otherwise the residence isn't even inhabitable. This is 100% the case for our home as the temperature is consistently between 80-90. Progress does not respond to any emergency maintenance requests. Only normal requests. With this being said I have had 4 service requests where they basically don't do anything then say it should work. Then progress tries to charge me $75 for the service fee. Whenever it comes to me disputing rent and getting credit. There is radio silence. No one responds. I have called, left Voicemail, emailed over and over and over. The one time I actually get a response they claimed that I was offered portable units to mitigate the issue in the meantime. Since I apparently "rejected" this offer I do not qualify for any sort of code ent reimbursement or credit. Considering I'd have to be absolutely insane to deny that with the conditions I have been dealing with I don't even under what they were possibly thinking trying to pull that on me. Moral of the story is words can't describe how unprofessional they have been and how annoying this situation has been to deal with. read more

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Hello, Applicant's beware, possible scam! I'm leaving this review as I believe Progress is scamming applicates. I have applied for a home at 2571 Blue Ridge Dr in Southaven Ms. I applied for this home, twice and was advised that I was denied due to rental credit score. I was contacted via emails and phone calls asking to add a co-signer. I reapplied with co-signer (meaning Primary, secondary and co-signer). Both the primary and co-applicant have great credit scores, Primary and secondary has great rental history over 8yrs, yet we were denied a 3rd time and requested to add 4th applicate. After multiple calls with Progress & SafeRent (3rd party screening) neither company is willing to take ownership of the denial. My experience has lead me to believe they are collecting multiple application fees without any intention to rent to eligible renters. This has decreased 3 credit scores without a positive outcome. I believe both Progress & SafeRent should be investigated for discrimination and scamming practices. Applicants beware, I have never experienced this or been denied a rental property before (without a co-signer) so applicants beware! read more

Progress is the WORST company to rent from. They don't do the proper maintenance on the property. I've had a water leak since I've lived here they refuse to fix keep sending people out here to tear up the ceiling and say there is no leak yet have sent videos and pictures. Crappy company read more

Copy and paste this info before they delete it they remove bad reviews and post fake good ones If you've been screwed over by Progress Residential here's what to do ,report them to TREC (TEXAS Real Estate Commission) website go to public then complaints and submit a formal complaint supported by documentation, enter their real estate licenses 9004509 , 9003625, 9007179, there's 3 google it , it's public knowledge, TREC has jurisdiction over them and will enforce Texas justice on them maybe even revoke their licenses to do real estate transactions in Texas, Any positive reviews would have to be fake, it's the oldest trick in the internet , skip over the FAKE positives (7) SCROLL pass those fake five stars , those are hired folk who write them, them using thier people to try and maintaing the facad of good business, do your research!, google the article that made the news in 2001 on CBS, the family that was rendered homeless progress RENTER BEWARE, look it up, SEE all the bad reviews here,, I was going to share my story, which is pretty bad, but everyone else said it  for me, horrible reviews going back years, they have 46 vacant properties in houston, and increasing do to thier, wicked ways of lying and decieving and just robbing people like hoodlums, to those unaware renters who just want to provide a roof for thier families, go somewhere else rent any apt, there are sporadic billing of utilities increased , lying to you if you terminate your lease early, making you think that early termination was waived due to a govt. job, then after you move out keeping $5,500.00 of your security deposit that you needed for the next domicile you were going to live in. Last we heard they have 46 vacancies in houston, and word is spreading. Do yourself and your family a favor and DO NOT Rent from these people you will pay dearly. That is a guarantee, espcially with surprise charges when you move out, a tactic they use to take money from you, if the property isn't immaculate, better then it was before you moved in. Plus YOU WILL have to pay for pro carpet cleaners pro cleaners to scrub the house right there was $600 out of pocket. We left on the 4th of August and they kept the whole month plus the next month, after lying to me about my early termination being waived I HAVE THE EMAILS TO PROVE THIS, this is not hearesay nor conjecture, nor bitternes, JUST FACTS. read more

Do not rent from them. No matter how clean and good you leave the property they will find a reason to keep your deposit. they will charge you for things that were done before you moved in and no matter how you opted to do a walkthrough at the end they will not give you one. even though they are required by law. if I could give them zero stars I would. no one will call you to address your issue and you will cont to be sent in circles until you are forced to agree to let them have your deposit. read more

I read a bunch of reviews and saw numerous tik tok videos about how bad they stay were with progress and the move in process. i was very skeptical about moving here , but I fell in love with the house. I must say I did not have no problems moving into this home. My kids love our home ! I really think the smart home features are my favorite I don't have to get out my bed when it's cold to turn on the heat! saying all that to say DON'T READ THE REVIEWS!!!! Don't miss out on a great home due to what others say! I moved to another city and I finally feel at home. I ain't the review type of person but my home deserve the review ! The name progress get me because bish you gotta be progressing in life to pay that deposit , we renting not buying Just know that if you are suppose to be in that home God will provide for your family and if you don't get the home know that something greater is coming! My credit is not the best I have been working on it for a couple of years, glade progress gave me and my family a chance! read more

I've rented from Progress Residential for 8 years. The first 6 years they were good. However, the last 2 have been a complete nighmare. Rent has gone up hundred of dollars per month, all the while losing amnities like pool access. All maintenance issues were handled withen 10 days for the first 6 years, now all maintenance issues are taking over a month. The only way I've been able to get Progress to do anothing for the last 2 years is to open a Better Business Bureau complaint. I've been fined multiple times for false HOA claims that had no description. For example, "Trash cans" and "weeds". That's it. No picture or description on what it meant, but they have no issues wiuth fining people for them. BTW, the Trash can issue was for the trash cans being SEEN from the road. I have no fence and live on a corner lot. There is NO place a trashcan can go without being seen. So after 3 months of complaining, being fines, and finally a BBB complaint, they put in a little fence to hide the trash cans. As far as the "weed" issue. Still have no idea what it means and nobody seems to care to let me know, especially since they get their $45 fine paid. Also, you cannot pay ONLY your rent online while there is a fine. If you attempt to pay the rent, it subtracts the fine from the rent and shows you as a LATE rent payment. These guys are crooks. I now open a BBB complaint everytime I have an issue as it seems it's the only way to get anything down. read more

We just want some help with the HVAC - it is now 90 degrees inside and we have little children. They are not willing to do anything but put us on a waiting list. They are not saying to us, hey, we appreciate your business and that you are paying ALOT in rent to us, so we will get you a hotel room or find another vendor since the one they use is unavailable. They won't even let us find a vendor to come help. We are fair and pay them well for this rental, we just want it reciprocated. Companies have to be more than just making money - a mission beyond making money should be easily witnessed but not everyone operates that way. read more

Unresponsive and unethical company that doesn't adhere to community rules. Horrible lookin homes and yards. This home hasn't ever cut their lawn and has a pool which is against HOA and town rules. read more

Progress Residential - Real Estate Services Near Me - Memphis, Tennessee

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These people are heartless monsters. I stay behind on rent monthly because of all the fees they charge and they will never offer to waive them. I make enough to pay my normal rent but once I got behind 1 time fees started piling up. It came to the point where I was days from eviction but I was able to pull it out. Now I am still owing then $800 in fees so I pay as much as I can. I am not looking for anyone to feel sorry for me. But they have posted all over their website how the help tenants in need. They do not care about their tenants. Sometimes I feel like saying to hell with it, leaving the lease and finding some where else. I will finish my lease but not rent another day with them when it is over. read more

LITERALLY the worst rental company I have ever dealt with. I have been in my current rental with Progress Residential for a total of 4 whole delightful days. First night, my fiancé and I start moving all of our household appliances in, only to discover the heat does not work. Calling maintenance seemed to be of no importance to this company. We slept in a 50 degree house the first night. Not to mention, we start the dishwasher and the entire kitchen starts flooding, messing up the already horribly installed linoleum, and bleeds into the dining room carpet. Called the maintenance office first thing in the morning and they apparently cannot get anyone out until at least 9 hours later. One of their techs comes out to fix the two problems and is broken again within the hour. I have been on the phone more than 20 times to get this current situation rectified and it literally seems of no importance to them. I was supposed to have someone out today(Saturday) between 1-4 p.m. and I get a call at 3:45 pm to tell me they are rescheduling to Monday. There is not a bigger regret in the world that I have than renting from this "Rental" company. I have never dealt with such incompetence, idiocracy, and negligence as this so called "company." I still have not heard from anyone at Progress to rectify this completely awful situstion. Do yourself a favor and stay FAR away. Maybe they should take their name into consideration and "progress" to become an actual company that's not a POS. Update, as I never posted this review. Heat and air fixed after 2 weeks because after multiple people came out, they found they needed to install a new system. Half all job in the first placeCome home the other night to our kitchen flooded. Called our maintenance and they could not send someone out until the next day. Well, we found out our pipes were not properly sealed before renting to us. The maintenance man said he was embarrassed at what a horrible job was done and it was the worse case he has ever seen. Not only do we have flooding, the smell in our house is RANCID!!!!!! He ended up having to cut open underneath our sink and we found mold, standing water and food debris from the disposal not draining properly. He left to get supplies and came back saying he was told not to work on it that a plumber had to come out. We waited until 4 pm to call and find the status and they said they had no note on a plumber coming out. So we are now sitting in a house with standing stagnant water and mold with a horrible horrible awful smell. When I asked the lady over the phone for a supervisors number or email, she could not give it to me. I emailed customer service and still nothing. How is this acceptable??????!!!!!!!! Does this company not read their reviews?? Do they not care??? Are they incompetent? Yes, yes they are. We better not be charged a penny when moving out because this is just unacceptable, disgusting, and sure as hell not healthy. Update: 5/2/2020, problem is still not fixed!!!! Living with mold has been amazing. NOT. Can't get ahold of anyone at the office. I have sent MULTIPLE emails. Stay FAR away from this company. What a joke. read more

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Run for your life. This company is terrible to work with, charges fees on top of fees when other rental companies do not, and refuses to return your calls if you have any issues. There are better places out there, I promise. read more

I have been without air conditioning during a heat advisory in Houston since Saturday. I'm in a 3 bedroom/ 2.5 bath home and they brought me one small portable unit. The temperature in my house hasn't gotten below 89 degrees. Even the HVAC vendor thought it was odd that they only sent ONE small portable a/c unit. In calling to request additional units at 1:00pm today I spent over 2 hours on hold only to be told that someone would call me back. At 4:30 I called again and no one answered until almost 5:30. At that point it's after hours so all they can do is transfer me to emergency maintenance. That was a joke because then I was "accidentally" disconnected, so I had to call back. The next person tells me "someone will call you when they are on the way". At 8:25p I call back and am told that they don't do service calls after 8pm, but I can either purchase my own unit, get a hotel room or wait it out... but the max they reimburse for whatever I choose to spend is $150. Where would I even find a portable unit for that price after 8pm? And I have a dog and a family so now you expect us to crowd into a single hotel room? I actually had to call my doctor today because I have multiple chronic illnesses and the heat is making them worse. I'm having issues breathing, I can't sleep, and my levels are off due to excessive sweating. I definitely plan to send them the hospital bill as well, because my doctor is recommended that I go to the ER if things got worse before I can see him later this week. They truly have ZERO regard for their renters. I tried to give them a chance, even after reading so many bad reviews and exposès. Now I see that not a single one was wrong. read more

Progress Residential - Real Estate Services Near Me - Memphis, Tennessee

All of the dealing that we have had with this company have been horrible. We went with a large rental company as we were moving from NC to FL (over 800 miles) and were hoping for everything to go as smoothly as possible. We also have dogs, and this company allows dogs. So we thought this would be easy. Unfortunately, that was far from what occurred. After immediately charging a $100 / person credit check, there is also a $250 holding fee for a property, with no guaranteed move in date. We had 3 different people tell us 3 different things with different dates. Fortunately, we were able to wait before actually moving as we still own our house in NC. However, this made orchestrating movers more than difficult. Progress also told us that an agent would come and video tour the home for us before moving in as we were not able to come and view it ourselves. They never managed to do this and we had to move sight unseen. Well, the photos that they have on their website and the actual state of the outside of the house are far from close. We choose this property because there is a fenced in backyard with nice landscaping in the photos; however, in person, there is severe neglect to all of the trees, lawns and landscaping. There are trees wrapped all around the electric wires to the house; the overgrowth is so bad that a tree was struck by lightning and blew out our Xfinity line. Xfinity had to come out again and bury the wire to ensure it would not happen again. At move in, we could barely recognize the house from the online photos - the garbage bin was in the driveway and missing a lid - it looks as if someone set it on fire, there is busted up brickwork in the front, the shrubs in the front are completely covering the windows, only one garage door opener works - numerous lightbulbs out, both bathroom sinks were clogged, we could barely open the back door because the shrubs had grown out of control over the front of it. There is almost no grass from leaf litter and neglect - just sandy dirt and weeds. None of the issues we identified at move in have been attended to - there is someone coming to trim trees on Friday since the lightning strike. I still have no garbage bin. I worked outside for 3 days raking leaves and trimming bushes and it is still an absolute mess. I will post photos if I can. This is a dangerous company - do not trust them. Go with a more reputable smaller company if you need to rent. If you are experiencing problems with Progress, please contact your city mayor, county commissioner and governor regarding what is happening to their residents. This is not OK. People should not have to put up with this. read more

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Bad bad bad maintenance service they like your rent but they don't service you in time it took them three month to come look at my dishwasher when it want down Bad land lord hard to find some one to talk when there problem in your house read more

Progress Residential - Real Estate Services Near Me - Memphis, Tennessee

Today I moved into my place after paying $1410 Security and first month rent. I did the walk through and now hours later I see my upstairs bathroom small like full MOLD!!! That's not even the bad part I just called Maintenance because I do not have any HEAT in the upstairs of my home and no Furniture on the lower level with no carpet So now we are stuck sleeping upstairs in the cold because they said The BEST they can do for me is come out on Monday !!! TODAY IS THURSDAY And Charlotte Unfortunately is having snow this weekend so we are in the cold 4 day not ok I'm already seeing these people are a big SCAM now I have to check into landlord tenant rights for North Carolina smh this will be one long year I see .. read more

Please I mean please do not Rent from these people. They are scammers they charge you for normal wear and tear that comes with stayiNg some where for 2 years. I called them and asked where to send my 30 day notice and was giveN the wrong email to send it to . I called again and was given another email address to send it too I think they do this do they can charge you insufficient notice fee . These people are a total rip off. From the looks of it I need to contact a lawyer read more

This company is a rip off hold $300 not to mention an application fee just to deny base off a fake credit score nobody has money like that to be holding $300 when it's hard time to be honest I could use that money to apply for another home read more

I have rented from different rental agencies for the past 10 years, and I have never, I'll repeat, never had such a poor experience as I'm having right now. So here's what's happening. I moved in to my house near the end of August. I paid all of my dues and even paid the next two months early--in full. So fast forward to the end of October. My gas was shut off, not only that, my entire meter was removed, why? Good question: Progress didn't pay that utility! So not only was my thermostat reading at 50, but I have no hot water, and I still don't have either of the two, and I won't have anything until at least November 6 (per the gas company)--that will be 10 full days without heat or hot water, unacceptable. My second issue, as if the first one wasn't enough, is it is nearly impossible to get a hold of someone competent enough (minus the two maintenance gentleman I spoke with) to fix my problem. I called progress Saturday and they told me I had to wait till Monday to speak with someone who could tell me what was going on. The maintenance gentleman told me that they believed progress would cover a hotel cost up to $125 per day. When I finally got in touch with someone (Monday night around 4:30), they doubled back on what they had said. Because I have a pet, and by the way pay pet rent, I cannot stay at a hotel and leave my dog unattended while I'm at work all day (per hotel policy) I cannot except the hotel (totaling to an expense of $1,250 on Progress). The issue now is, I'm being offered half of that initial cost of $1,250 and now being offered around $500, but don't you worry "it's not about the money." read more

Progress Residential - Real Estate Services Near Me - Memphis, Tennessee

Very hard to communicate with due to their centralized management. Not a good land lord to have. They will charge for anything they see different, even though you had it this way. You better make sure the move in report is as comprehensive as possible (in the 50 pages type of detail lol). Property turned out to have mold after we got the keys. Overall, I wouldn't rent with them again On the upside unfortunately (they own good property) read more