I would give this company ZERO stars if I could! I have been waiting for a REFUND since FEBRUARY and its now middle of may and I have yet to receive it and they don't respond to emails. Everytime I call "its in the mail" "3-5 buisness days" been hearing same thing for over 3 months! We didn't get the house BECAUSE of them not having it ready not even on us! read more

For heaven sakes, find any other property management company. These people are fully useless, incompetent, and I am not sure how they sustain their business. I honestly believe my next door neighbors 4 year old that eats dirt all day can manage these people and the organization better than it is currently ran. But to remain unbiased, it f you are looking for a challenge in your life and enjoy living in a dumpster of a home, where nothing is their problem, and it's impossible to make a rent payment where somehow you are always late and get charge $125 extra a month, please feel free to contact anyone at the Royal Lane firm. I am sure they will continue to keep the front door locked while they eat Cheetos and sleep in the back, so good luck trying to contact them! read more

This is an awful company from which to lease a property. Impossible to reach in person. Do not lease from them. Truly awful and unethical.

Quite possibly one of the worst companies I have had the experience of dealing with. 1st when I moved in finish nails all over the house, the backyard was covered in sticker bushes, which they knew I had small children and a dog moving in. To how the replied with both of those, well you signed the lease, and the house is as is. 2nd when my company transferred, so I had to early terminate my lease. I emailed them asking if it was okay to send a check but I didn't get a response for 7 days. About a hour later I get a letter for a notice to vacate. Completely ridiculous, the same date the posted my early termination fee, it was due. 3rd and the worst. This company has the absolute worst customer service. Their response times to any sort of work order or email takes well over a week. When they do respond, they don't answer any questions and will follow up with an email saying case closed. I don't know how many emails or work orders I put in, that were completely ignored and received an email saying that it had been closed. I've had to drive to their office on two separate occasions because of the lack of response to emails. The people at the office are of no help, they do not know what their talking about. They won't answer a question directly and as far as I'm concerned they are in the business of screwing people over. The Houston office manager is one of the most ignorant/lazy people I have ever met. If I could recommend avoiding this company at all cost. They will screw you out of your deposit, and they will not comply with their end of the lease. I will be going by the office once again after the holidays, to have to argue about getting my deposit back because they simply won't reply to an email. read more

We recently rented a house through Progess Residential. Today was our orientation call with Telanda Henderson. She was very professional and knowledgeable. She was able to answer all my questions and the whole process took less than 30 minutes. We are excited to move into our new home. read more

Worst company I've ever dealt with, and I work in healthcare. I don't even know where to begin, but will give just a few examples of reasons: 1. House was not move in ready, dirty and required considerably more cleaning on arrival. 2. The house is in disrepair. Sheetrock is literally separating with seasonal temp changes (which aren't usually too extreme in TX). 3. Before I came to TX I rented for 9 years from a dude who left me alone and if something needed repair I just did it and took the costs out of monthly rent and sent a receipt. Progress doesn't allow any reimbursement. 4. They don't even call to schedule repairs, sometimes a tech just shows up randomly at your house. If you're not available you get charged $75. (Finally writing this right now after 3 years because it just happened again 10 minutes ago. Request placed 3/3/23, no call from Progress to schedule, guy just woke me up - not the tech's fault I know) 5. When they do come they often do a shit job that I usually end up fixing more myself. If something is loose (lots of things are), they just throw screws through it until it sticks. See photos. They've re-surfaced the same peeling tub 3 times, guess what, still peeling. 6. Progress refused several repair requests during COVID because of the risks. However, not only have I not missed or been late on a payment (auto scheduled) even during this time, they still send monthly reminders about how important it is to pay rent on time. Still getting them even after COVID. They've actually started calling once a month. Again, never been late on rent. 7. They don't follow through on several things. Once went 6 weeks without a fridge here. Had a buy a small temporary one that luckily we were able to sell for what we bought it for. It was six weeks of excuses, incompetence (no one seemed to know what was going on with our situation), and complete lack of communication. There's no good way to reach them, and they never reach out, so we would spend literally hours on hold each week to try and keep reaching a resolution. 8. Lastly, on principle, I understand Supply and Demand economics but a lot of the housing market works by magic. Houses doubled over the course of year simply because people got scared and were willing to pay that much. No improvements, nothing that actually raised the inherent value of the property. That said, the greedy and already wealthy investors who own all the properties managed by this company gained significant profit as all of their houses suddenly went up in value several fold. Free money for these people. They still keep raising rent as though it costs them more money to duct tape a house together they already own. Not saying Tyler Durton's method is right, but the wealthy who are profiting off decent people and this company deserve to fail. But alas, life isn't fair. And I understand everyone has bills, and a lot of the lower level people at Progress are no better off than many. But man, if I worked for this company, I would be doing everything I can to give renters the best deals and service and stick it to the wealthy who are likely underpaying them to boot. You know, making sure everyone somehow was eligible to get their security deposit back in full, maximize eligible discounts, use any loophole possible to upgrade something. Okay, rant over. TLDR, rent from anyone but Progress. read more

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My wife and I mistakenly rented a site unseen house from this horrible company. We had to start the lease on November 10th, even though we were still employed Houston Tx for a couple more weeks and wouldn't be able to get to the property until 19 days later. We got here (Denton Tx) on Sunday afternoon of 11/28 and felt like we had been completely catfished. There is wood rotting on the front and back of this house, all the electrical outlets in the living room look as if they're somehow burned, one is broken to where my 2 year old daughter can stick her finger in it. The stair banister is not to code. Code is 4 inches, one of the openings is 6 inches and we noticed because my daughter was half way through it one day. We were told by a progress residential contractor not to use the fireplace until they have it inspected, which i am pretty certain should have been done when this property was acquired by y'all, because it looks like there may be smoke/ fire damage on the outside of the chimney we can't use it. We were told that Wednesday 12/1 and it has yet to be inspected by anyone. The list could go on, but these are my main safely concerns for my family. Their contractor has a whole list of things he has pointed out to get fixed on top on the things I listed above. I spoke to Shayla Logan yesterday 11/6, and she drafted up a email about this whole situation and CC'ed a whole list of people. It has now been over 24 hours since that email was sent and I have yet to hear from a single person. Very disappointed. We have already started the process of a home to home transfer, for I do not feel this is a safe environment for my family. Work orders were placed on Wednesday last week 12/1 and not one thing has been done. I am not even sure where in the process of this transfer we are at for no one will call me back. All I am wanting is to have the transfer fee waived. I was told by their contractor that this house should have ever of been listed, that it wasn't ready. I do not feel like me and my family need to be living in a home while there are people coming in and out fixing things that should have been done prior to this house being on the market. We still have all our belongings in a 26ft uhaul paying day by day $70 per day waiting for a transfer. DO YOURSELF A FAVOR ABSOLUTELY DO NOT RENT FROM THIS COMPANY read more

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BEWARE! I applied twice within 5 weeks with this company. The 2nd time bc I was denied the 1st time bc of a false charge on my credit that was removed. The 2nd time they approved me with "conditions". I'm self employed. I had a 6 figure Verifiable income at that time. My credit score was 710. Good rental history. Yet the "condition" was that in order for me to be able to lease I was Required to have 12 months Worth of RENT in my bank account!! WHAT!? If I had that much money in my account I wouldn't be RENTING. ESPECIALLY FROM THEM!!! I don't even Know Anyone who has that much money in their account (unless they're planning on buying a house soon). I was not refunded the SECOND $250 fee I left on that app. And after looking at their policies it says no refunds if approved and don't take the rental. BS. Yr conditions were asinine. I want my $250 back. I don't mind paying my attorney for a day in court. This is ridiculous. I do not recommend this company. I was well qualified to be approved without conditions for a lease. BEWARE!!! read more

Took fake charges from us almost every month. By the end of our lease, they basically tried to wring us dry by charging fees for parts of the month we werent even living at the house. It's hard to get a hold of anyone from the company, and their website is hard to use. Basically, even if youve found your dream home with this rental company, keep looking. They are not worth dealing with. read more

I am leaving this review because we have encountered this unprofessional, money sucking, don't fix nothing company. All they care about is sucking that money and adding on fees. This is the worst company I ever rented from. We moved in Nov. 2022, and the pool look like a damn swamp with alligators in it that's how green and nasty it was. We are paying a fee for this pool and it took them months into 2023 to send someone out to clean it. The fence was holding up by ropes connecting to the other fence across the grass. It took them along time to fix it and of course they send out bootleggers to fix the fence. The fence to this day leaning about to fall over again. It don't even have support beans to hold the freaking fence. Oh and you should see the garage ‍. Big pieces of paint falling on my cars. The air conditioner went out and it took them a min to come out and my son has asthma . The storm knocked this big branch off the tree and they stated we responsible and now another big branch was knocked off the same tree from the storm ‍. It's so much more but this right here is ridiculous, sad and pathetic. I know it's hard out here for some of us but I would never recommend this company to anyone. read more

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RUN! DO NOT RENT HERE!! Hell with the AC SINCE MOVING IN. They don't take accountability for their mistakes and you basically just have to take what they dish out. Every 3 months they are patching up the AC instead of installing a new one. It is over 100 in Texas this week and this company makes you wait hours for a service call, it is 87 and counting in this property. It has been 4 days and no one will take the time to actually fix this AC. I have had 3 different people come out and still I have no air each day it's a new story. The kicker today as I type this I am in the lobby of the hotel they booked. Upon arrival I get here and they tell me the card Progress used was declined, I call them and crickets! So it's back to a now 90 degree house with children. No call back and it's Friday so I am screwed until someone calls me or I call them. This is inhumane and just a terrible way to treat your tenants! But I bet you will make sure to take that rent payment on the first expeditiously! read more

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I've been waiting for my security deposit for 2 months and all I'm getting is bs excuses. it shouldn't take 60 days to send off a damn check. read more

Update: Called 09/27 and was told ANOTHER case would be opened up because the previous one was closed and I should get a call back by end of day. I did not get a call back by the end of date and am still waiting on a call or email with a electrician appointment time/date. The communication with this company is horrible. If you call their primary phone number 833-774-7377 to check status on a "Maintenance Request" you are routed to "Customer Care" who are trained on the bare minimum of taking a message. No one in "Customer Care" is cross trained to schedule or provide maintenance details. A message is taken with a ticket number created and you are expected to wait for a return call from maintenance which does happen. I initially created a maintenance request on 09/09/2023 for a breaker to be replaced. I had to raise hell that following week with "Customer Care" to have someone from maintenance call which did not happen. A week later I get an email with a scheduled maintenance appointment for Friday 09/15 for them to come out to tell me they need to order a part. They come out the following Friday 09/23 to tell me they need to send out an electrician and someone will contact me. No one has contacted me to date. No one was able to provide me with a direct number to maintenance. Everything goes through "Customer Care" which there isn't any customer care being provided. They are more of a call center as phone operators than "Customer Care". In between these unsuccessful appointments, I had to fight to get them set up. This Saturday, I will be going on 3 weeks with no electricity in my living room. I requested for someone higher than "Customer Care" to contact me to see how I can be compensated and to date, I have not spoken to ANYONE regarding my lack of living room electricity or compensation. I will be leaving a review everyday till I get this resolved. read more

My experience was not good. They will not work with you on any level. They will punish you if anything happens even if it is not your fault. The rent will start out low, but will increase alot not to mention they charge for everything. They also use a company called conservice for utilities that will rip you off and double charge you .Houses look good on the outside, but old on the inside. Customer service is not good. I had a situation and the supervisor was extremely rude and not helpful. read more

If you want to live In an inhuman situation rent from this company. I recently moved into a property where I was told was ready for move in. Since I moved in I have no AC, no refrigerator and the house has a foul smell. It has been 6 days no, I have communicated all this to management and nothing has been done! We live in Texas and everyone knows that it's super hot outside so imagine being in a a home with no AC and no refrigerator. read more

THIS IS NOT A PROFESSIONAL COMPANY U REGRET EVERY CHOICE I MADE WUTH THEM AND WISH I COULD TAKE IT BACK. For starters let's talk about How they said that the house was move in ready just so I can move in and it not be ready the fridge is not there and I can't put my food and drinks anywhere I had to spend MY MONEY just for my food and drinks that is VERY inconvenient and DISRESPECTFUL and that's just one of the things.Second THE AC IS HORRIBLE I can not breathe in that house BECAUSE the ac IS.THAT.BAD and I say this with my whole heart I will DIE IN THAT HOUSE and if you don't know in Texas it's not even above 95 but in my own home it's 100 and a over, and don't think I didn't try asking or calling about it because I assure you I did and all I got was HORRIBLE customer service and no help. This house is disgusting and I wish I could take back my decision but I can't and it isn't my choice.Thanks for nothing. read more

We had numerous issues with getting their online application to work right. After 4 days they fixed their site and we paid the $100.00 application fee and $250.00 hold fee. We received an email in one day that our credit and background were approved so they just needed to verify our income and ID. We submitted our drivers licenses and pay stubs so figured we were good to go. Suddenly communication stopped and online it said application denied with no explanation. Why do we feel this is likely a scam for some houses they may advertise but do not have ready or need the application fees to stay afloat... it is not because we are angry, it's because we make 10x the rent amount, we have credit scores in the 800's, we have never been late on a bill, and we do not have debt piled up. Very disappointing, so we would caution anyone using this service. We should have listened to the other reviews and trusted our gut that they make you pay non-refundable fees before you can even look at the house. We recommend looking elsewhere.... We are. read more

When I moved in one set of blinds had fallen when I opened them. There were two others holding on by a thread. I was told by my liaison to place a maintenance request. When a maintenance request was placed the man came out and replaced the one that had already fallen & told me to place a me request once the others completely snap. When the second did it was also replaced. Now the third has snapped and the company is telling me it is my responsibility to replace it. Or pay them $300 + to come out and replace it. If I don't replace it I will be charged when moving out. They refused to consider that it was already hanging by a thread when I moved in. I am very disappointed & will be telling everyone I know looking to rent to stay away from progress residential. read more

Progress Residential - Real Estate Services Near Me - Dallas, Texas

Today was a horrifying experience dealing with Progress. The whole endeavor was overwhelming and disgusting. I've talked to three people in reference to a photo ID of a 93 year-old woman (my mother) who is the applicant along with me , her 63 year old daughter for an applicant for a rental property at 5751 Oakham street I spoke to Steve who was very blunt and arrogant I spoke to William who tried to assist me with the necessary change. He transferred me to the application department where I spoke to Amar who intern told me that I would have to reapply spend another hundred dollars application fee , and that my application will probably be denied again because of a picture that application process messed up , they needed a 93 year-old woman to turn her head from left to right and because the application did not verify her I was denied. there should be a process that helps senior citizens through this process, dealing with the Internet when they clearly have the income and necessary personal* information needed. I delivered to them all of the requirements to be approved but, a picture approval from a computer and not a person is totally unjustified for a denial. read more

In a nutshell: 1- Take photos and videos from all corners of the property the day you enter and the day you leave. 2- Be prepared to fight for non-sense charges and baseless excuses for not paying back your deposit money. The good thing first: The maintenance is relatively good. We had many problems during our 4 years stay at one of their properties, but most of the times they would come relatively fast and their technicians did good jobs. However, leaving the property was a painful experience with too much headache. We took very good care of the property and kept it really clean. But imagine how the paint would go bad anyway after four years of stay. I called a couple of times and made sure that we don't need to paint, and they orally confirmed. Then we spent a lot of time cleaning the house and had professionals clean the carpets. They told us that we can't be there when they inspect the house after we leave because of the COVID19! That was a ridiculous excuse as the house was big and with masks there would be no risk. After a couple of weeks they sent us a big list of charges based on which we had to pay ~$300 more than our deposit! Most of the charges were too off, from broken lock to ozone carpet treatment, baseless late fee and more than $600 for painting, etc. We were sure that the claims were baseless. I disputed and after more than two weeks, they would waive ~$800 of it although "they stand behind their original charges", but did not waive the painting. I disputed again and they ignored. I called and they were not responsive, instead the representative was too rude saying that they usually don't consider more disputes, and the department for disputes could not be reached by phone! I emailed many times asking for evidence and eventually they sent me a report containing photos of cross sign on the wall, which I could not tell if they were really damage. I gave up! read more

My review goes to Synova she works for progress in the DFW location she is such sweet person very professional I can always depend on her to follow up with my concerns...she's a keeper. read more

maintenance is nearly non-existent. Also its impossible to get a live human on the phone...and good luck reaching a competent agent via email. Been on the phone for 3 hours now. I have been hung up on after waiting 30 minutes consistently. This place kinda sucks tbh. Mostly because of the customer service Agents. read more

if I could give this company company a 0 then I would,. They are professional hustlers. I just moved out September 24. I had a cleaning company i come in and left the house spotless they tried to charge me $250 in cleaning fees but after I complain, they reversed it then after I filed a notice to vacate June 20 of 2024 and let them know that I would be leaving October 1 of 2024. They turned around and charge me $1776 and some change for an insufficient notice to vacate . when I moved in the house, it was not very clean so I cleaned it, but I noticed that they did not paint their borders. They were dirty and they had great paint on the white borders where the painters did a sloppy job I had to call them for assistance because the dishwasher was broken and when their service representative came out, I asked him why the board is so dirty and he stated that they never painted them before I left I had paint and I touched up every wall that needed to be touched up, but I was only there a year and their home was in perfect condition when I left so in order for him to steal $750 for me for paint and repairs he sent me some pictures of a dirty chef that does not belong to the property and a little speck on the wall and then he had the audacity to show me their dirty borders that is not my responsibility to come in and fix up your home so you can continue to rob people fighting with them and please beware and do not rent with Progress residential. They will sell you a dream but when it's time to leave, they will make you lose your soul. I will be taking them to claim court because I want my money what they trumped up for a paint choice charges is ridiculous , they are rude and unprofessional and unqualified to do their job. My ledger has changed in the charges have changed at least four or five times take pictures for your proof. I took pictures of everything and the house was on the market the next day and I also took a picture of the shelf that he tried to show and said that it was how I left it pissed, but I will quit. iI asked him for proof of damages in detail he has not responded he just stated that the charges will stick but I beg to differ. Did he pull the number for repairs of of his crack. probably do not let the win and I am going to plaster this all over my social media so the renters can beware. read more

I'm very disappointed with my rental experience with this company. I was new to the North Carolina area and decided to rent a home managed by Progress. I learned that I would be in charge of the gardening upkeep of all facets which later became an expensive task despite not owning the property. They were good at making requested repairs, but after one year of renting, they raised our rent almost by $200. I was shocked at the inflation rate despite being a good tenant and paying rent on time each month. I even looked at their other homes in the area and found comparable homes still priced at my original rate of $200 less. Lastly, their move out process is even more expensive. They make you hire professional cleaners that cost $250 and you must adhere to a strict checklist that also became very expensive. Then they still found ways to keep most of my deposit. I would never rent from them again or recommend this company. Beware to pay way more than is fair and expected. read more

This company deserves 0 start ! I've rented from them for over a year and there in the business of running customers pockets dry and not retaining customers! If you can DONT RENT from these giant corporations! read more

our laundry room, sons bedroom, a hallway, and our master closet, have been without electricity since Saturday. It has been pulling teeth to get this fixed and addressed. No one at progress residential is treating this as a priority or as an emergency. read more

I don't rent from them. My wife and I were about to do an application yesterday, but the move in date window was a little weird for me. So, today I decided to thoroughly read their website and things didn't add up for me. -They will hold the house for twelve days from the application, BUT you can't move in on a weekend unless you finish their orientation process...which must be done on a weekday. Basically limiting your move in options and squeezing down your "twelve day" window. PLUS additional holding fees that are non refundable, but are only necessary due to the limitations on the "holding" period. Secondly, the house we were going to pursue looks great, until I read reviews on the company. Reading DOZENS of one star ratings is clearly depicted the culture of Progress Residential. Customer service issues, long waits for maintenance issues, Portal issues-which I've read multiple Customers ended up getting evicted and served court papers!!? Honeslty, I'm posting this review in the hopes to encourage other potential tenants to bypass the headaches. While there is the "What if that's not my experience?" thought, I've read enough testimonials to convince me that the odds ARE NOT in my favor...or yours either. read more

April was awesome and prompt with her phone call. She answered all my questions and made sure I had everything I needed to move in.

Their denial process is immediate but their refund process takes up to 30 days. It takes any other business 2-5 business days to issue a credit but for some reason it takes them up to 30? Corporate greed at its finest! read more

How long must I stay on hold this is beyond ridiculous. I typically am patient. It has been days. When you pay thousands of dollars to a place you would at least expect your phone calls and/or emails to be answered. read more

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Im only giving 1 star because at least we have a roof over our head. DO NOT rent from this company. They are impossible to get a hold of. They make empty promises. They do not care about the well being of their renters. We had a leak which resulted in almost all of our laminate floors being ripped up and it took 3 people coming out because no one could fix the leak correctly. it took 30+ days for them to lay new floors. Over a month we walked on cement and let me add we have a crawling baby. We called and called and emailed so many times and no one would call back. It was ridiculous. All we got for our troubles after requesting a months rent was a lousy $500. This company is a scam and there are so many other things I could say about them and their poor customer service. Save yourself the grief and DO NOT GIVE THEM YOUR BUSINESS. read more

Avoid at all cost. This agency is a money pit. They will lure your in a with a awesome website and advertising strategy. Once you sign your contract. You are own your own with everything else. They will give you the run around about billing, service request and emergency service. Progress is a Real Estate Agency. They buy and lease. Everything else is handle through a third party vendor that you will never know about. Their agency or vendors can care less about you the tenant. They will do everything possible to get your money but, will avoid you at all cost to ass you when it pertain to compensation for any inconvenience to you and your family. Trust me when I say Avoid, Avoid, Avoid. read more

This is the worst experience I've had. The house was not move in ready. They messed up our power and is trying to make us pay for there mistakes. One of the ladies there admitted that was there mistake and said " I'm sorry for our mistake and don't worry about the fee we will wave it" then they proceed to try and charge us along with adding latte fees. Now our a/c is not working. I have a dog and it's summer with temperatures reaching 110. Along with I live with my sister in law who is 8 months pregnant and we have called them over 4 times, they have hung up on us 3 times then when we finally got them to talk to us they said " I am sorry for your inconvenience we are trying our best. It took them for us to say there is a 8 month pregnant lady for them to say they will have a tech out here as soon as possible. That was 11, it is currently 10:36 pm an 92 degrees in my house and no one showed up. This one of the worst experiences I have had. I do not recommend to rent from this company unless you want " move in ready " houses that have more negatives than positives read more

I would run as fast as you can from this company. They get you with leaving a review right after you finish move in orientation. My home was not cleaned prior to move in. I took pictures and emailed them to the appropriate email address...it has been two months and not a word. Mold in the shower, layers upon layers of dust and they even painted over the dust in some places. There was not a stove or microwave upon moving in. They would be delivered the following day, great that's no problem, well what they don't tell you is they deliver but don't install. There's another company for that. Two and a half weeks later they were finally installed. The fridge didn't work, only found that out because all the food spoiled that I had just bought...and guess what...they delivered a new fridge but didn't install it. So, I had a microwave, stove and fridge sitting at the house for two and a half weeks. It has been issue after issue after issue. Still can't get a hold of anyone to even care. Oh, and they nickel and dime you like crazy! The doors have a smart lock system on them, and they charge $17/month for it. Not worth it. You don't have the option to put utilities in your name, they use a company for that...yep, an extra $7.95/monthly charge. I will say the service guy that came out to look at the fridge and to fix a water leak was exceptional. I would give him a 5-star review. read more

Negative stars if I could! The other assessments are correct. Moved out included the carpet cleaning receipt and they are trying to charge or a bunch of stuff that wasn't damaged. Their appeals process seems very broken. With covid they don't even come out to review the home in person. So you're hit with whatever magical charges they want to make up. Don't rent from this company! read more

Horrible. Never rent with this agency. They stood by and allowed us to move in well aware that we were moving into a roach motel. The past year has been a nightmare. Management and customer "care" are a joke. They had their "trustworthy" pest control company treat our house multiple times and it did nothing. I was constantly lied to, and had to go weeks without appliances because they were infested throughout and needed replacing. I was promised that it would be taken care of and that I wouldn't have to worry about going without appliances, but I was making calls for weeks and to the point of tears in almost every call as I received almost no communication for two weeks straight. And the house is STILL infested. The service manager REFUSED to take any responsibility. And we can't even leave due to lease agreement. Avoid the nightmare, no one gets anything done here and the last several months have been the worst nightmare of my life as my family and I have to wake up to ROACHES crawling on us in our sleep. And I was told I would just have to deal with it myself. STEER CLEAR NEVER PROFESIONAL OR CARING. Their third party contractor cared more for me than they did. The contractor even suggested I leave and that what Progress did to me was so wrong. read more

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We are the home owners in the house that shares a fence on the left of one of your properties in Texas. We have tried speaking to someone for over 3 years now about replacing the fence and no one gets back to us. The fence was literally on the ground and y'all had someone come out and PUT IT BACK UP even though it is dry rotted and needs replacing. We know Progress owns this property and we are tired of trying to get a proper fence replacement. We've tried splitting the cost, we talked to whoever was in the home doing the move out inspection last week, we've sat on hold for OVER AN HOUR on the phone trying to speak to someone to never be connected. The fence is a hazard and is not safe. The entire fence needs to be replaced, including the gate. This is irresponsible and we will fight this from here on out. We are tired of a rotted fence being picked back up and screwed back in. Poles need replacing as well. This is not okay and we are willing to take this issue higher if need be. We have had zero communication from progress and it is unacceptable. We will take this to the HOA and high through Progress if we need to. read more

Progress Residential - Here is a picture before the snow storm that caused the fence to fall. There is someone out there right now nailing this back up. - Real Estate Services Near Me - Dallas, Texas

If you are okay paying $2,000 a month for a rental and have to argue to have things fixed, definitely pick Progress. If you are okay with raw sewage backing up into your rental multiple times and being told it's still your responsibility to repair and pay for. Definitely rent from these crooked fools. Next stop attorney. read more

Progress Residential - Shower - Real Estate Services Near Me - Dallas, Texas

We placed our first emergency maintenance request on June 18, 2023. Since that day we have contacted the repair hotline 6 times and we're told all six times that they would be sending someone out. We have now been four days without air conditioning in our home in 100 degree temperatures outside. Our indoor thermostat is at 92 degrees and we have a five month old infant in our house. It took me filing a neglect police report and calling our local news station for this company to acknowledge our work order. Absolutely ridiculous that we pay this amount of money for a home that we can't even live in because the unsafe conditions. And this isn't our first run in with this crappy maintenance department, our house flooded at Christmas 2022. Everything in our home was under two inches of water and we didn't get call back for 72 hours. DO NOT rent from these people it is not safe. read more

If I was God, I would sentence everyone of their employees to hell! These mf don't give af about people's livelihood. I sent everything needed for me to be approved, until it was time for their stupid scan verification. I did it multiple times, cell phone and laptop, never worked. Keep in mind that I have to be moved out next month, so moving is mandatory as well. Long story short, I was denied and treated like ish since my face wasn't able to scan through the identification process, even though I've sent my kids and I social security cards and my license. Anywho, I hope the owner and his heartless employees get what they deserve, SO MOTE IT BE!!!!!!!!!!!!!!!! read more