Living in what is supposed to be a luxury condo the WHMC struggles to maintain a level of service commensurate. Over the years living at a property they manage I've seen services reduced, long waiting periods on communication, outdated web portal technology, and overall upkeep of the grounds and common areas lackluster. When it comes to repairs and restoration they let things linger for a long time and seem to side with the developer than be an advocate for the building; working to placate residents than to chase down contractors and developers towards action. read more

I wanted to set up a rainwater storage tank within a nice resin shed that matched the color of our house. Worth Ross has been actively impeding my efforts to do so, all in breach of Texas Property Code §202.007. When a client, tenant, tells you Texas Property Code, you know you are dealing with folks who lack any credibility or knowledge. It is the job of the property management company to adhere to NOT JUST a specific HOA guideline, but first and foremost must be knowledgeable of County/State property laws to enforce through or in consultation with, HOA committees. If a committee denies a rainwater tank fully contained in a normal sized shed on the side or back of a house, then it is the onus of a consultancy/mgmt company like WR to know the law and explain it to a committee or when WR rejects. No exceptions except ignorance, but that is equally bad. The reputation of Worth Ross in the community has, without any dissension, been nothing but a disappointment. I, myself, own properties and manage them, including actually being in property management as a business, just like Worth Ross. I have a great deal of empathy for the type of work involved in managing homeowners/tenants and physical assets. It's not easy. The mountains of work they've done on a static Esperanza entry signage and cutting trees for tens of thousands of our dollars, all while actively denying or impeding water conservation efforts in a backyard tells me more about them as a company than it does anything good they are doing, which is mostly superficial work, in my opinion. No one cares about signage but thank you for the long email updates and all the hours you put in this colossal waste of money (fyi the rusty sign looks exactly the same before and after the hours of work and money spent on something unnecessary). I will assuredly be voting in opposition to keeping Worth Ross as our HOA service provider (fyi, you were not our first choice, everyone sees you as a mistake in which I've learned why now, and you are REPLACEABLE), and given my line of work is property management in a notoriously difficult city--NYC--with respect to city and local laws, tenant relations, and the like, this is still the worst property management company I've ever dealt with, which tells you a lot. I've since had to resort to invoking the lawyer threat, but I'm hoping it's only because they didn't know the property law (which is kind of their entire job). read more

Would give zero if I could. They dont care about the homeowners. A severe drainage issue at my unit is being ignored, and blamed on me needing me to take legal action. I also was late in Dec for my HOA payment and they charged me a late fee 6 days after the 1st of the month, and then a $99 'processing fee' that is 4x the late fee 10 days after payment due. I settled the payment but not the processing fee. Then this month they charged me another $99 processing fee since my balance was still showing the previous $99 processing fee. I paid it now but, Yes crazy. Slow, cookie cutter template responses, and poor maintenance on property. Not even sure where the HOA money is going. Steer away from any of their management or properties. read more

I am a buyer and I fell in love with a condo here in Houston. I decided to talk to 20 of the home owners and make my decision based on 80% of how happy they were. Each person (random) I spoke with over the course of 4 days said they loved the building but the management company WRMC is horrific! I wrote down breath taking situations each home owner had experienced. The most consistent complaint was WRMC is consistently 100% unreachable. I was also told 3 of them have felony convictions! I won't buy there. read more

We had Worth Ross Management company for around 7 years. When we started off with them, they were good. The last 2 years the company went downhill. Worth Ross stopped supporting us when we requested help or support. Our financials were always late by several weeks. We worked on our next years budget and it was never completed. it was supposed to be completed before the end of the year. When we notified them that we were not going to renew the contract everything went downhill. They stopped paying our bill, they stripped our GM's authority from using software we had paid for. Management would not answer the boards called. The worst thing is that Worth Ross went into our account without notifying the HOA and withdrew 2 years of management fees. Auto Pay bills were not paid because we had insufficient funds. Now, we did owe them the funds. But, to not send us a bill or let us know they were withdrawing our money is unprofessional. I can keep going. JUST BEWARE OF THIS COMPANY, they are all a bunch of crooks. read more

Overcharge and underdeliver. They are Never available. The building manager won't call you back ever. Looking to sell just to get out from having them as a manager. read more

I have had problems in the building managed by Worth Ross since I moved in in April. It started with the property manager Willie giving me the wrong parking place to annoy another resident. She was angry when she came home from vacation, and I was parked in her spot. He left immediately thereafter, and no property manager was assigned. Instead, regional director DeShawna Anderson was assigned. As you can imagine, this didn't go well. Ms. Anderson was too busy and was rude and dismissive of all requests. This is the worst-managed building I have encountered. No new property manager was assigned until July, when I asked DeShanwna for the name of her supervisor, and she refused to provide it. This is when I became aware that there was no manager assigned for the building. The problems are constant and ongoing, which is a shame because the building and my condo are amazing. If I could have given no stars and written the review, I would have. I only gave one because it is required to post the review. read more

We finally were able to jettison WR after almost 3 years of horrible management. We had three managers (all let go by WR), the first told the Board "do not ever communicate with the owners as that is more trouble than its worth". We started major capital projects, one of which had over $100K in overdesigned costs because WR sent in 25 year old specs (instead of the 2 year old updated specs that they themselves had commissioned for us!). Our current management company has been able to reverse the slide and we are back on track. Definitely do not recommend or at least get a couple more bids (that is the mistake the past President made in our situation. Goes without saying that she left her position within a year. read more

I have watched the quality of living in our Cambridge Tower condominiums in Austin, Texas go down since Worth Ross began to manage our units. The managers leave much to be desired. The current general manager speaks and I do not trust one word he says. Under his management and the current board, homeowners voices are not heard. The manager and board do not want to hear homeowners' input. They do not want to be bothered. It is so sad. We lost some employees who had been with us for many years. New employees were brought in and the culture of community seems to be so floundering. My recommendation to any condominium association considering Worth Ross is to try to get a top notch professional to manage their building. read more

My husband and I rent a unit at The Haven, a condominium that is managed by Worth Ross and specifically Lisa Sewell. From day 1 our experience with this company has been absolute hell. Let me tell you about it... 1) We moved in and were given zero instruction on recycling, trash, condo rules, etc. All of this we had to figure out on our own, mostly through complaints against us for not following the rules (which we had zero access to). Horrible experience as a resident from the start. 2) We've had our bikes stolen from the garage and the cameras were "down", so we couldn't make a proper police report. That was right after we moved in in the Spring of 2022, It's now the Fall of 2023 and still the cameras do not work. 3) Several months later our vehicles were broken into and again, conveniently the cameras were off again. We had NO help at all with the building figuring who broke in and HOW. And most importantly.. no attempt was made to make the building more secure. Again, it's now the Fall of 2023 and still the cameras do not work. 4) Christmas day of 2022 a pipe burst and poured onto my car for 16+ hours, guess who's "emergency phone line" didn't work, WORTH ROSS. 5) Our grass and landscaping is never tended to. It could take 4 - 8 weeks for the grass to be mowed in some cases. Ridiculous. 6) The handicap door on the front of the building has not worked 99% of the time we've lived here and still to this day does not work. 7) We've had homeless people sleeping in our lobby at points during our time here, yet there was no procedure on how to further secure the building, AGAIN. 8) We have an HOA president that doesn't even live in the state, much less the building, so we have no one onsite handling anything that happens in this building. Because our lovely property manager Lisa Sewell sure as hell doesn't stop in. And she won't respond to you either because she "only talks to owners" so god forbid you have a serious issue. 9) The contact information for Worth Ross that's posted in our building is outdated, none of the people on there manage our building and some don't even work at the company anymore. Again, if Ms. Lisa Sewell ever visited the properties she manages she might know that. 10) More recently.. the building decided to implement a guest parking rule that we weren't notified about because we "aren't owners". We rent our unit from a property management company, I couldn't tell you who the owners of our condo is, so how could they ever get a notice to me or me get it from them? Because of this our car was in a newly allocated "guest spot" and towed which cost us $350 to get back. If that was all, I'd take the hit and call it a day... but that's NOT ALL! The towing company caused $11K IN DAMAGE to our vehicle because they towed it incorrectly. Guess who won't speak to us or help us with getting this addressed, the one and only WORTH ROSS. The towing company won't respond to us.. Lisa Sewell won't respond to us (email or phone calls).. no one seems to give a shit that we have a totaled car because we're "renters" and they "aren't obligated to talk to us". Oh and guess what, the cameras still don't work. This company is a complete JOKE. 11) The state of Texas requires HOAs to have a management certificate on file with the county and the state, guess who doesn't, you guessed it - WORTH ROSS! SO not only do they suck at their job, they also have no clue how to follow the property code, literally the single document they should know front to back. I would HIGHLY consider another property management company to manage your building if you're considering Worth Ross. If you want your residents to have constant issues, safety concerns, and no one to speak to about it, hire Worth Ross - they'll be sure to provide you the worst experience possible. read more

Called every other week since January when I moved in that I hadn't received any balance due on my HOA account, kept getting told I would get a call back/the issue would be resolved etc. Now in May, I email my property manager asking why it's not resolved and if he could help and the issue is resolved within a week and then they bill me $1900. The whole reason I called since I moved in was to avoid a big bill like this. Furthermore, the assistant I spoke to said she had only one call log from me and she couldn't do anything but read back account details. Just seems like bad communication on their end and they haven't offered any help or explanation as to why this went on for 5 months before I had to contact them to get it resolved? They do a good job keeping the complex looking nice. read more

Non responsive to your calls and questions for years. Management doesn't return calls or emails. Their supervisors in Dallas office don't care. read more

One of the worse experiences... Please do not use this company! You will hugely regret it. It is by far the worst company I have ever dealt with in my life. I cannot even begin to explain all the problems we have had with them, and on top of it all the staff will NEVER communicate with you. Don't ever receive a call back or anything to be fixed. You will literally be left on your own to deal with all their problems. Even if you really like one of their properties please please don't fall for it. you will be told things like: make one clicker work until we get a better system... you don't need that... everybody has to deal with that... read more

Avoid this company at all costs! Their property managers try hard, but their upper management is populated by snakes and cowards. They royally screwed my condo regime by transferring us to another company without warning after they encouraged us to engage in several projects at significant cost. The whole story is to wild to even make sense in an online blurb, so reach out to me and I'll explain in 90 seconds flat why you would be insane to ever do business with these scumbags. When I posted this they had 1.4 star rating so I assure you I am not a crazy person tearing down a company over a minor billing dispute. They left us high and dry and then blocked my phone and email so they would not have to explain why. Kyle Kozora, Creekside Community Homes President (516) 582-2068 (cell if anyone wants to call or text). read more

Not a friendly company to do business with. I have many complaints about their performance -- here are some examples: Hiring shady and subpar contractors, overcharging for their services, working on worthless projects to "beautify" the property, while neglecting serious infrastructural problems, such pot holes all over the place. I can go on with more complaints, but I think you get the picture. I urged our HOA to find a better property management company. Worth Ross is not the right one. Moreover, our HOA fees climbed from $120/mo. to close to $600/mo. and it still keeps climbing. read more

WRMC is no better nor worse than any other HOA Management Company in Dallas -- the entire industry needs an enema! As a former Board Member and President of Tribeca in Dallas, Texas, working with WRMC is like hiring a dog walker that never shows up, you walk your dog yourself and you still pay the dog walker. Worth knows that most Boards will not make the time nor effort to replace him -- the Members just keep their heads down, weather the storm and want off the Board. Financial report are consistently wrong, require a lot of the Treasurer's time to tick, tie and correct, GAAP are not followed and always late. Their preferred vendors include Proper Insurance Agency, Glenn & Sons, Classic Construction, LPS Fire and Lupe's Gate/Fence that always bid just under all the others when competitive bids are required. These projects are not managed, quality of work is not checked, damage to property is not repaired at the Vendor's expense, etc.; however, WRMC pays them on time, defends them when Owners have issues with their work product and, I highly suspect, gets a kickback. Thankfully, I sold my Condo and likely will never own one again. WRMC issued an incorrect Resale Certificate that would have enriched them at my expense that I had to get corrected. It's a boiler plate certificate, only one amount had to be calculated (Special Assessment less payments made) and they could not sum up 4 numbers correctly. WRMC said they routinely have to issue corrected Resale Certs and still felt entitled to keep the $300 fee. Again, its like paying your dog walker that never shows up; but, still gets paid. read more

I live at a property managed by Worth Ross and am extremely disappointed with the General Manager at our building. He does not respond to residents via email, and is snide when you speak to him in person! He's too young and inexperienced to manage a building of this type and has no personality! read more

Reading these reviews has made me really sad because this company has just taken over managing my condominium. I've reached out to the property manager about an ongoing issue and has gotten no reply. Theres gotta to be some homeowner/consumer protections in place to hold these companies responsible for derelict of duties? read more

They never return calls, nor answer requests from website. Very poor services. I am very unhappy. It is the worse HOA services that I had. read more

Hands down one of the worst management companies I've ever worked with. Don't post financial reports in a timely manner (odd), nonstop complaining of the homeowners they are supposed to be helping. Check the ratings and you will get an idea of the lack of professionalism! I strongly don't recommend this company to property manage a thing anyplace in the country! BEWARE!!! read more

Can I tell you about a worse management company? I cannot. I wait months for a response to emails regarding issues, I follow up: no response, I leave messages: no response. We are now on representative number 3 or 4 and initially I thought she would be better than the one before, but she has not been acknowledging my emails. I get it that repairs may not happen right away, but I want to know what's happening and that you got my message. I'm looking for clear and professional communication and I do not get it from this company. read more

"You don't always get what you pay for"...and that expression has never been more true with this group. In particular the manager of the 1505 Elm property is completely inept as demonstrated by the continued increase in fees combined with diminishment of services - His overpriced position should be the next expense they look to eliminate! read more

If I could give WorthRoss a negative number I absolutely would! My condominium complex had two different managers from WorthRoss. Neither one of them were acceptable. The second one was actually verbally abusive to women. The lies, the secrecy, and the inability to be supportive of the community describe the behavior that is absolutely not acceptable in a management company and was the consistent action plan of Worth Ross. Comments, complaints, or concerns written to the parent company were absolutely not addressed and not even did the writer get a response. Avoid them completely! read more

I can't get anybody on the phone after calling all day Friday and I must have called 25 times this morning. I am located in MST time zone and I believe Dallas is 1 hour ahead in CST. This is plenty of time for them to have opened their office for the day. read more

Great building (the Beats) but management a mess. Locked out Friday night -- entry fobs changed to fix an intercom system that hasn't worked since I moved in....and still doesn't. Company response to a call for help....we open Monday at 9. Agent refused to respond to call and e-mail. Even emergency service failed to respond to first call. Another Worth Ross managed building? Not in this lifetime. read more

Since moving into Preston Tower in May, Glen has done an outstanding job improving the building. Our roof is getting an up-do, the elevators are being updated and cleaned daily, plans are underway to get new hallway carpet and fire safety measures are underway. As a native-New Yorker, I am delighted to see modern-day fire safety taking place now. I lived through the horrors of 9/11 and lost many friends. I cannot thank Worth Ross for doing such a great job of taking care of modernizing our building. Come on over and check out the new PT improvements! I am always pleased to see new ideas and I have a feeling that the property manager has something to do with it! Also, he keeps up with noise issues and I am a culprit! I forgot little Cielo was making noise on the balcony and was rightfully admonished! Best new improvement is the new, freshly polished floor upon entering our building! Happy to call this home! Best, Debra Kendrick read more

I was amazed at the unprofessional manner of Worth Ross and Associates. Normally, one expects professionalism from a business, to be heard and acknowledged in the hopes of resolution. Instead, I was treated like a child, patronized and scolded. I shocked that a company such as this can conduct business in this manner. read more

If I could give 0 stars they wouldn't even deserve that. This company is WORTHLESS. They only care about their vendors, not the people who actually pay for their properties. I have had damage done to my property FOUR separate times and the ONLY way their employee Mallory Nombrano would finally help me was when I put her in lawsuit I was filing. And by help all she did was tell the vendor to pay for the damage. The next time they did the same thing she refused to help and wouldn't help me again. She took the vendors side even though it was done by them and they had already lied before. Absolutely the worst "management" company I have ever dealt with. read more

This is the worst management company I've ever dealt with. They don't work on weekends or check email or voicemail . it's almost like they think they are a bank instead of a management company . Lazy and entitled employees. The receptionist is a total bitch. She hangs up on you rather than give you two seconds to speak. These guys are worthless hence their new name should be Worthless Ross. read more

Worth Ross' staff is remarkably unprofessional, incompetent, and irresponsible. Given the gravity of the issues we're experiencing with Worst Ross, I'm astonished to see positive reviews. Worth Ross' staff failed to notify us that major multi-day construction on our unit had been scheduled until the day before and then refused to delay the work (even a day) so that we could make necessary arrangements. As if that situation wasn't bad enough, the on-site staff was outrageously insulting. We turned to every superior we could find at the Worth Ross corporate office for help and received none. In fact, they've been almost entirely unresponsive, even as additional issues have surfaced. Not long after this issue, the same on-site staff member broke protocol and relayed speculative HOA-related information to a potential buyer for our unit. This obviously caused more problems. What's more, the staff did not immediately correct the communication flaw at the center of the aforementioned construction issue, which resulted in the untimely reveal of another costly issue. Most recently, I've requested that the same staff member pass along contact information for our building's board so that I can participate in a dialogue regarding items such as upcoming construction. He has refused multiple times to give me that information. The lack of responsibility from Worth Ross is appalling. Like other reviewers, I will be filing a complaint with the BBB and I would strongly urge others to avoid Worth Ross. read more

They do not reply back. AT ALL. 3 days worth of calls to ask a simple question and I keep being transferred from one voicemail to another and no one ever calls back. I also got hung up on in one of the transfers... when I called back, it was sent to a message center AGAIN. very interesting. Zero professionalism. I don't see how people like this get away with not doing their jobs. I would not buy in their building and would never recommend them to anyone. read more

FURTHER FURTHER UPDATE: I haven't lived here for THREE YEARS, and I still get calls from the Westbury Park gate. Who lives in the unit I lived in? Don't you think they'd like to get people buzzed in? Get it together. FURTHER UPDATE: I've now moved out of state, so I think 3 stars is where this will stay. UPDATE: The woman who was managing my HOA has left (hopefully fired) and been replaced by a guy who, so far, has been 100% better. My kitchen sink backed up into the wall, and when I called the answering service they contacted him, and he sent a plumber over within an hour. I updated from 1 star to 3 because of this. He also sends out e-mails and keeps people informed-- aka, he does his job. I haven't had to deal with any other major issues or the main office, so I'm not giving a higher rating yet. ORIGINAL POST: I wish I could give ABSOLUTELY ZERO stars or even negative stars, because that's what Worth Ross deserves. They manage the property where I live, and in the two years I've rented my unit (from my amazing land lord who lives out of state), I've only had one positive experience. Out of MANY. There's no way I can express how truly awful they are, but I'll give a few shining examples: - If I even get a reply to my e-mail, it's a week late and full of tons of grammatical errors. I've had phone calls go unanswered for weeks, only to be answered by an e-mail as described above. - It took 18 months (1.5 years, folks) for my phone number to be programmed into the call box so I could let people in the gate. Granted, Worth Ross didn't manage this place for the first few months, but they had over a year to get with it. - Six months after I complained that my gutters were overflowing and drowning my patio (because they took away my awning to paint and never put it back), I come home to find my entire patio covered in debris and bugs. The bugs got in my house. I had to buy strips and swat for hours to kill things, and I still find them. When I asked why my patio wasn't cleaned, they said they'd clean it tomorrow...but they didn't. When I asked why they hadn't told me they would be cleaning it so I could move stuff inside, they didn't reply. Everyone in this complex complains about them, yet for some reason they're still here. IN SUMMARY: Absolutely zero customer service skills, no respect for people's property, and no remorse at their complete incompetence. read more

Of the three property managers in the last 7 years, only one was competent and he lasted less than a year. The other two managers had poor management skills. Poor communication, unresponsive. It is like trying to communicate and get the attention of a brick wall. Don't hire this company to manage your condo association. read more

If I had more time I would give the full detail as to why I'm rating this 1 star. My complex chose Worth Ross as their management company and so by default I was at their mercy. Worth Ross is the least professional, most unorganized and frustrating company I've ever dealt with in my life. Simple requests as having dog feces removed from my air conditioning unit that had been dropped from my neighbors upstairs balcony, to replacing dead plants that had been killed from a hard freeze were turned into back and forth phone and email battles with my "best contact" Jeri Smith. I hope and pray that anyone who buys or leases a property which is managed by Worth Ross realizes sooner than later what they may have in store for them. Further, amenities tend to not even exist at these properties, however your monthly dues will be sure to cover them. read more

I had a very positive experience with Worth Ross and Associates. They managed 3 of my rentals and were always very attentive , returned my calls and emails in a very short time and most of all were extremely polite and professional. 5 Stars from me ! read more

Worth Ross has utter disrespect & a "we really don't care" attitude toward their clients. Management is completely unprofessional and clearly not worried about it at all. Its too bad there aren't a lot of competitors to this obnoxious bunch read more

This is probably the worst property management company I have ever had to work with. Their accounting department is very disorganized. Each time I call to make a payment, I get put through to a different voicemail which never gets returned. I actually have to pay a fee of $10 just to pay my HOA fees. Calls never get returned, but then they charge you for being late and charge you to pay. Either way, they get you! read more

The onsite management is great. However, if you need to try and contact someone in their accounting group, they never seem to know who handles your property, they take messages or you leave a voicemail and no one ever calls you back. read more

They are terrible communicators and use the cheapest, least skilled labor. Property 'manager' never answers phone or returns calls, much less emails. And yet the HOA dues continue to climb at an alarming rate. Makes me wonder if there's a condo takeover scheme in place - jack up the dues until they become unaffordable, the owner misses a few payments, late fees and attorney fees are added to triple the debt, a lien is slapped on the unit and you're out. read more

Highly recommended. Attentive, fast with returning calls, and just overall incredibly professional.