I've had the pleasure of working with Yasmine for several years, and she's been nothing short of…read moreamazing. The trust and relationship we've built over the years mean so much to me. She's always responsive, knowledgeable, and genuinely looks out for what's best for me and my family. It's hard to find someone you can truly trust, and Yasmine has earned mine. I highly recommend her to anyone looking for an insurance representative who truly cares about her clients. The only real improvement that I hope for is that State Farm as a corporation does something to lower rates for current customers and not just new customers. I am truly happy with our agent, Alejandra De La Torre, and Yasmine they are definitely 5 star!!!!

Since I was transferring units in my apartment complex, I thought it was a good opportunity to…read moreexplore my options. So, I went on the State Farm website to try to get a quote, etc., and one of the questions was whether I had ever had damage at an apartment I lived in, regardless of whether I filed a claim. I answered yes, as back in May 2024, my then-apartment was flooded due to negligence/incompetence by the tenant in the unit above me. Answering truthfully then caused the website to say I couldn't continue and my quote request/information would be passed to a nearby agency. From past experience, I know these agents are aggressive when new business opportunities arise and call immediately, so I wrote "do not call" on the contact form. So, instead, I got a text shortly thereafter about my quote being routed to this office and a "check-in" from an agent at this office named Morgan. I didn't respond to it as I had other things to do at that moment and went on with my business, which included going to an afternoon movie. So I'm in the movie, and at 5:04 PM, after hours, I get another text from this guy. "Do you have a few minutes to chat?" at the end followed by his name and a smiley face emoji. Again, I ignore it. I don't do business after 5 pm. The next day, I'm busy with move in and move out stuff and haven't responded. This guy texts again, at the end of the day, about working on the quote, he needs a few details. I text back and say yes, but not right now. That 2 unsolicited texts near or after 5 pm are not any better than incessant and repeated phone calls. He texts back a few minutes later apologizing, saying it's been a busy day. He needs to know more about the claims for water damage, ie the nature of the incidents and was it from an appliance, or weather. I texted back in a few minutes; I explained that the water damage was from 2 years ago at my previous Austin apartment. 2 incidents, one being due to my directly upstairs neighbor not knowing the basic life skill of how to use a washing machine, water was pushed backward in the pipes to her water heater, which overloaded and came down the pipes into my water heater, flooding the entire apartment. The other, a few months later, was a buried pipe outside getting blocked, affecting multiple units in the complex besides mine. Then I said I was merely answering the question honestly on the website and expressed dissatisfaction over having to jump through these hoops caused by answering the question honestly when trying to do self-service. I thought that would be the end of it until Monday, but no. This guy texted on Saturday, saying he is in the office on Saturday too. What a hard worker, aggressively trying to get my business. Another text outside of business hours, distracting/disturbing me while I'm with my friends and relaxing. He says that because it was a claim, they have to review it and submit the information to be reviewed by the back-end team. To be reviewed and sent to another team to review, LOL. He's going to take it and add it so we can get the quote set up. Pardon me, what are you going to review? Do you want pictures of the entire floor of that apartment covered in water? Water going out the small crack in the doors because there is so much? And I'm no longer with AAA. but I still have all the claim information stored in OneDrive. Do you want that too, for you to review for your back end team, Morgan? I reply with a no thanks, and a plea to discontinue the texts. Then went on a diatribe. The continuous after-hours/not business hours texts are disrespectful to my privacy and time. And this thing about the water damage at an apartment I HAVE NOT LIVED IN SINCE OCTOBER 2024 seems shady. Particularly since the water damage was not caused by any negligence on my part. I closed with a statement about how, since I was transferring units, it was an opportunity to explore options, but for now I was going to continue with Allstate. A totally ridiculous situation. I feel like I dodged a bullet; if I had gotten renters insurance via this agency, I have a sneaking suspicion they would disappear when I had a claim for something. Aggressive messages to get my business, but nowhere to be found when my home has been disrupted by the negligence/incompetence of someone else. I don't even know why I was routed to this State Farm agency. I'm in NW Austin and these guys are 11 miles away east of 35. Surely there are agencies in NW Austin/or closer. Jake wasn't a good neighbor here. No Aaron Rodgers touchdown dance for Morgan. Whatever the response will be, like to my similar review of this place on Google, is nonsense.

I have used numerous insurance companies over the years for my auto and home insurance. There have…read morebeen issues with other insurance providers when I needed to make a claim. In many of the instances other insurance providers work hard to manufacture a reason not to pay the claim. I finally came across Texas Farm Bureau. I have made numerous claims of the years due to auto accidents and hail damage on the roof etc. They always come thru with flying colors! They have honored all my claims promptly in a very professional manner. Their rates are reasonable but more importantly I have been able to count on them. It seems to me it doesn't matter how much you pay for your insurance if you can use it when you need it. I have added my boat and an umbrella policy with these guys as well since I know I can count on their protection. I will never use anyone else. My specific agent is named Joey Quebe from the Taylor branch. He provides excellent customer service, I recommend him. P.S. I just noticed they won the "Highest Customer Satisfaction Among Auto Insurers in Texas" in the J.D. Power 2013 Auto Insurance Study.... This was long overdue.

I just had my annual phone call with my agent Yari Villarreal she calls me every year to see how I…read moream doing this year. My homeowners insurance did go up and I did had some questions. She is part of Brent Allen State Farm in Liberty Hill. And I live in ROUND Rock but she always gives me the best customer service like if I was living right next to their office. In the world of Insurance, Customer Service is very rare especially when an insurance agent calls you up once a year when your policy renews and says, do you have any questions? Yari took the time to explain all three of my policies in detail with me, my homeowners, my umbrella, and my car insurance, although there was a slight increase on all three but with inflation what isn't going up. What was exceptional? Is she took the time to go over my policy in detail line by line answering my question from the annual statement that I received in the mail, the week before. She answered questions on liability, deductible replacement value versus current value. Total home coverage. I mean everything I talked about what if the tree fell down? What if the fence fell down? What if I had a bad storm? she explained everything what if I had water damage I mean in detail what was covered by my insurance policy. She was very pleasant and kind and patient because we went over all three policies. I think it's very rare when you find an insurance agent who takes the time to call YOU!! and talk to YOU!! about your policy! That is a sign of a really good agent and good leadership. I may live in ROUND ROCK and Yari, office is in liberty Hill, but I get first class service whenever I call them. My last insurance agent I was with them for 12 years and they never ever called me once, until I called them to cancel. Then they started to call me. It was to late because I was going to Brent Alan State Farm. The best move I made was having Yari as my insurance agent and being covered by State Farm . I hope I never need them to cover my house, but I know that if I do, Yari has my back . Thank you, State Farm, and Thank You , Yari Villarreal.

Steven Gaines...This guy is one of the best people I have ever met. His knowledge and sincerity of…read morehelping you with your Homeowners, Auto, Rental, & Life Insurance is stellar. Not only does he save you money for your budget but you gain a friend as your insurance agent! Highly recommend reaching out to Steven for your Insurance needs!

Their search for homeowners insurance was really well done!! They did a thorough research and…read morecame back with a super priced policy

Very knowledgeable. My previous insurance company was over-charging me for auto and had me on a…read morehome policy that was not enough coverage. I got all of that completely settled and made the switch. Great service / extremely patient with me and my questions. I can't believe I was with the other guys for 28 years. I'm in good hands with State Farm. LOL.

Two years ago, when I moved to Texas, my loan agent referred me to Stephanie's office for my…read moreinsurance needs. As a long time State Farm customer, I was happy to find an agent in my new home area. Stephanie has been wonderful to work with. Knowledgeable, friendly, super efficient...I've been so pleased with her fantastic service. Today I called her office and her assistant, Jessica, helped me sign my new car up for insurance. She was helpful, friendly...the process was super easy and quick. I'm so grateful for the referral to Stephanie's office. They have made my insurance process so easy and I have great coverage. Highly recommend this office!!!

Other than our home, the best 'thing' to come from my recent home mortgage process was the referral…read moreby our loan originator to John Moore of Goosehead Insurance. Rates are dependent on situation, history, and needs. While rates are important, so is finding the right product that fit our needs and the area. John listened to our situation and our needs and was prompt to prepare and present home owners insurance options. Not a long list, but a select few that he felt best suited our needs - obviously knowing his market and what types of policies and coverage are available. On a subsequent transaction, we needed to change auto insurance carrier and had John manage that process. Within a few hours, the change was done, and extremely easy. He took care of what needed to happen and explained exactly what we needed to do. Above all, John was extremely quick and followed through. I am amazed at how little effort on our part was required. Outstanding. Highly recommend!

I met with Mr. Moore this week, and his knowledge about car insurance and how your need to be…read moreprotected in case you cause an accident was pretty impressive. He has a passion for ensuring his clients are properly protected, which isn't something you get from purchasing insurance online. If you have questions about home and auto insurance, I'd definitely reach out to John Moore.

I always do comparison pricing when I renew my auto insurance; this year I struck the mother-lode…read morewhen I contacted Lindsey Malek @ TX Insurance. She found a policy comparable to what I had last year but @ a $300 savings! And her service is just superior; I did everything on-line and she made it super easy. Rare to get a good deal and great service these days!

I found a local agent and he helped us to lower our existing policies by $4800 per year…read more 512-588-1444

An auto claim, in 2018. We were t-boned by a bad driver in Omaha. Our Car was totaled…read more Liberty undervalued it, and when I challenged that our adjuster just disappeared. We got a new one, all of a sudden, who said we were going to have a reduction, because the car's interior was in poor condition. It was a work car, for customers to drive with us in. It was immaculate. The soil was because the tow people stuck the torn of fenders and bumper parts inside the car back seat! So we got it esclated. Then Liberty "discovered" not only that the car had been undervalued but that we had a special coverage which required them to comp us for a car one year newer (same make and model), with about half as many miles as we actually had! So we ended up with an extra $4400. But we had to fight and fight and fight. A home hail damage claim, from last winter 2018... a year ago. Took two dozen phone calls, and similar number of long emails, escalation to a manager. A nearly endless battle. Finally got the check yesterday, got an email at 9:32 PM, asking me to do something about the check. AWFUL CLAIMS SERVICE. YOU HAVE TO FIGHT THEM FOR EVERYTHING.