I contacted this service in early November 2019, looking for help translating a small booklet written in Japanese by an ancestor. We wanted just a translation of the words into English, as a text file - not asking for a new booklet layout, or anything other than straight translation. I had previously talked to another translator who thought it was for publication and had given a very high estimate based on thinking they needed to recreate the booklet. In this case we just wanted the words, couldn't afford the cost of creating a new publication, and just wanted a basic translation of the content at a reasonable cost. I was told they don't typically do Japanese translation but they were working with someone who might be able to do it. I waited to hear back and checked back with them and was told to send some representative pages for their Japanese translator to look at. Then I was told it's possible to do, and they need to know how many pages. The number, or amount of pages. I gave them the exact number. I waited for long stretches of time in between responses and usually had to be the one to prompt them to check the status. Then after SIX WEEKS of waiting and back and forth and feeling like my project definitely wasn't a priority for them, they simply said they can't do the translation. That's the end of story. She says she charges $75/hour and doesn't know how many hours it will take and wanted to get a cheaper price by getting a quote from the 3rd party Japanese translator, but everything took forever just to get basic information exchanged, and after providing everything they asked for I still couldn't get a cost estimate after providing 4 representative pages and explaining there were a total of 44 pages of similar scope and content. I consider this very unprofessional and a total waste of my time. In the meantime I missed the opportunity to have the translation completed before Christmas and if I had simply known to look somewhere else I could have had it done in time to give to some elderly family members for the holidays. I can't speak to their other services but don't even think about asking this "Professional Translation Service" to help with anything Japanese. And whether I ended up becoming their customer or not, I think it's reasonable to have expected better service and communication throughout the process. Unfortunately, I would have to say it has been a very unprofessional and unpleasant experience. read more
