I had been coming here off and on over the years. Mostly for watch battery replacement. I've…read morepurchased gold earrings for my daughter, and had my grandmother's wedding ring re sized here. I was in the area today and saw two signs in the window. After having served the community for 40 years, the owners Steve and Martha have retired! Always professional, knowledgeable and friendly, I will remember them fondly. Godspeed to them both!

Zarnoch Jewelers has been a staple in my family since moving to Freeport, NY. I've trusted Steve…read moreand his family with many precious items and of course, batteries for clocks and watches. The beautiful gems and crafted merchandise is a site for everyone in your family and occasion. Highly recommend. Judy Y.

Joseph was wonderful to work with. Had a great ring selection and was extremely fair with the…read moreprice. I would come here if you are looking for not only pretty jeweler but good honest and fast work

I loved the store. It's smaller but cozy and FILLED with beautiful jewlery of all price ranges. The…read moregentleman behind the counter was very patient and showed me a few pieces and was very polite through the whole process. Ill be sure to pass by every time I am in town to get more pieces!

Forget it. Worst experience. Came to my house and just took the mechanism apart on my grandfather…read moreclock and brought it back to the shop to evaluate. Waited weeks to get a call back to say needs $3000 to replace new mechanism... got someone else to do a repair on the spot for only fraction of the cost.

I have a wall clock that was my father's from when he retired from AT&T. It stopped working about…read morea year ago and I was looking for a repair shop. NY Clock repair was the 3rd shop I bought it too. It took a while for them to give me an estimate and the time table for the repair was 6 weeks. The other shops took longer and could not give me a time frame or an estimate. They did exactly what they said they would. With a 50 year old clock it's difficult to get the parts but they communicated well. I was pleased with the quality of the work and happy with the cost. I would highly recommend them.

I walked into Gennaro Jewelers needing my tennis necklace repaired and walked out with not only a…read morenecklace that looked brand new, but a solution to something that had been bothering me for the longest time. I genuinely cannot say enough good things about my experience here! From the moment I walked in, Eric was welcoming and thorough. He took the time to inspect my necklace and explain what needed to be fixed. I was then brought downstairs, where I got to sit and watch Herman work on my necklace up close on a TV screen. I could see every little detail of the repair as it was happening, which was fascinating! While I was downstairs, Courtney came over and started explaining everything to me. At this point, I felt like I was on a little excursion tour and I was loving every minute of it! She shared how Herman got his start in jewelry repair when he was just 9 years old in Ecuador and how he's spent years perfecting his craft. Watching him work while hearing his story made me appreciate the craftsmanship that much more. My necklace was repaired, cleaned, and polished to absolute perfection. But here's where my experience got even better. While I was downstairs, Diana complimented me on my necklace and the diamond earrings I was wearing. What she didn't know was that those earrings had been driving me CRAZY for the longest time. Because of their size and weight, they would constantly tilt downward instead of sitting beautifully on my ears. It's such a small thing, but when you have beautiful earrings, you actually want people to SEE them! Diana asked what kind of backings I was using. I told her screwbacks, and she smiled and told me to come find her upstairs when I was finished. Well, I did, and she pulled out these jumbo-sized screwbacks and said, "Let's see if these work." She cleaned my earrings, had me try them on with the new backings, and I kid you not, I got emotional LOL. My diamonds were FINALLY sitting upright and looking the way they were supposed to! She jokingly called them the "magic bra" for earrings, which honestly couldn't have been a more accurate description. SOLD! I walked in for a necklace repair and somehow walked out with a problem solved that I hadn't even come in to address. All because Diana was observant enough to notice something and thoughtful enough to offer a solution. That to me is exceptional customer service. Before I left, Eric inspected my necklace one more time and even gave me some helpful advice on how to properly lay and store it to avoid future stretching or breaks. What really stood out to me was how genuinely friendly, knowledgeable, and helpful everyone was. Nobody was trying to sell me something I didn't need. They were simply passionate about what they do and took the time to make sure I was happy. I left Gennaro Jewelers absolutely elated. Between Eric, Courtney, Herman, and Diana, what could have been a simple jewelry repair turned into such a memorable experience.

My fiance and I ended up going to Gennaro to get our wedding bands since I wasn't thrilled with the…read moreplace he got my engagement ring at and this place was extremely recommended on the Brides of Long Island Facebook group. I worked with Donna who assisted us with the bands, and Latisha (I think was her name) to get my ring re-sized and polished, and to fix a scuff in the finish caused by the other jeweler. All the work was done right in front of me and never left my sight. The experience was absolutely 10/10 and I definitely HIGHLY recommend them for your rings!

From the first time I walked in the store everyone was friendly and helpful. I started with…read moresomething small as I have had poor experience in the past with a diamond being switched on me. I had to find a jeweler I can trust and not worry. They are a small shop that can make anything you want. Why go to a big retailer where u Would worry. I couldn't be more happier with the pieces I had made at Berne.

Poor customer service, shaking head, shaming the customer for an honest mistake. Lack of courtesy…read moreand recharging to attach a pendant to a chain that was just repaired. I left my jewelry because i love my piece of jewelry and I want it fixed but not for the poor experience. Will not be back to shop from here .... courtesy goes a long way in business.

I dropped off my Panerai and Omega for polishing on Thursday and received a call on Monday that…read morethey were ready for pickup. Both watches were restored to mint condition-- the Omega had significant scratches and the Panerai had a ding, all of which were flawlessly repaired (check attached pictures). Excellent service at a reasonable price. Highly recommended.

Avoid Ralph at All Costs - Incompetent and Dishonest…read more I'm writing this from the courthouse where I've just filed a lawsuit against Ralph. That alone should tell you everything you need to know. I brought my father's watch to Ralph for a simple gasket replacement. It's a diving watch he wore while serving in the military, and I'm heading to Ukraine to serve myself--I wanted to wear the watch in his honor. I chose Ralph because of the many glowing reviews online. Big mistake. The first red flag was the overwhelming smell of marijuana in his shop. I dismissed it at the time, thinking maybe it helped him focus on delicate work. I couldn't have been more wrong. When I first brought the watch in, it was functioning well--just running about a minute slow each day. All I asked was for Ralph to replace two gaskets. We agreed on $200, which was all I could afford as I won't be working for the next six months during service in Ukraine. For such a basic job, it was a fair price. A day later, I called to ask if he could look into the cost of a new crystal. After not hearing back for a couple of days, I followed up--only to be told he had already replaced the crystal for $150 without my consent. When I told him I wouldn't have agreed to that, he flew into a rage, yelling about how he wasn't making enough on the job. It became clear to me he may have serious issues, possibly substance-related. When I finally went to pick up the watch, the bezel no longer turned. Ralph claimed I had damaged it myself, which I hadn't. Then I noticed the self-winding mechanism wasn't working. He insisted it was fine, despite clear evidence to the contrary. It was rubbing against the back plate. I stormed out taking my watch, but later returned, hoping he would take responsibility. After more yelling and resistance, he begrudgingly agreed to take another look. Weeks passed. My departure date for Ukraine got closer. Today, 2 days day before I leave, Ralph texts to say the watch is ready. I go in--and unbelievably, it's in worse condition than before. The winding mechanism is not working as it should. The bezel now turns, but it could easily be roomed with a thumbnail. I walked out refusing to pay. This time, he followed me outside, becoming aggressive. I told him I would see him in court. Later that day, I went to another, far more competent watch repair professional. He opened the case and immediately found the issue: the movement wasn't seated properly, and the retaining ring was missing. I know that was there when I gave it to him because I open the watch myself to see what gaskets were needed. Without it, the entire mechanism is unstable. If a replacement can be found, the watch might be salvageable. But it's an older model, and chances are slim. This isn't just a watch--it's a deeply sentimental piece of my family's history. And it's also quite valuable. Ralph, if you're reading this: You know exactly what happened. That retaining ring didn't vanish on its own. It's either still in your shop or you carelessly threw it away. I don't forget things like this, and I'm not letting it go. Ever. To anyone considering trusting him with something valuable: Don't. The reviews are misleading. My experience was a disaster, and now I'm left with a broken watch and a legal battle just days before leaving. Also, take a moment to read the negative reviews--those are the accurate ones. Many people have had experiences similar to mine. And look at his responses: full of excuses, never accountability. He clearly lacks the ability to take personal responsibility. Pathetic. Take a look at the photo I've attached. You can see at nine and 10 o'clock the space between the watch face and the case itself.

Great doing business with Jeff. Fair offer would recommend to everyone looking to buy or sell.read more

Extremely pleasant staff with upfront pricing on their items. I came here for watch battery…read morereplacements and was very pleased with the service and the reasonable rate of $10/watch.

I have been a customer of Frank & Fran's since their parents ran the store, and I love having a…read morelocal family-run business that I can trust. Over the years, I have had all kinds of work done by Frank & Fran's -- from creating an engagement ring for my son to give his fiancee, to evaluating estate pieces I inherited, to buying new items, to repairing jewelry.... probably the only thing I haven't done at Frank & Fran's is to apply for a job there. I am always treated like a valued customer, even when I come in simply to ask a question and not buy anything. And while they inherited me as a customer from their parents, they have also now inherited my adult daughter, who also loves to deal with jewelers we can trust.

Went here to get my 6yr old daughter's ears pierced and they did an awful job. I took the time to…read morecarefully measure the placement of the dots after the woman was just eyeballing it. She called over frank so they could pierce at the same time and he completely missed the mark. My daughter was hysterical and he completely ignored the whole situation. Once my daughter, calmed down,, she agreed to go somewhere else to get it fixed. We went to Village Streetwear in Merrick. They fixed the piercing and were just so on point. DO NOT COME HERE FOR PIERCINGS.

I have been to this store previously, generally for minor purchases, watch batteries, sizing, etc…read more This time was different. I had purchased a watch as a gift, online, for a retiring co-worker. The watch I had found was pretty unique, something I had expected the recipient would enjoy, which she did. The problem was, this supposed quality watch died within about 6 months of gifting it. That really disappointed my friend. Though not complaining, she asked if I could help, as she knew of nowhere near her that she trusted to fix it. She found it was not a battery issue. I brought it to Ronal. Ben examined it and found that I bought it as new, it was an "old stock" watch, and the movement went bad. He explained that it would require a new movement, that this was a Swiss watch and if the Swiss movement was available it would generally cost more than I paid for the watch. He said that he would check into it and asked if a quality Japanese movement would be satisfactory. I approved of his very fair estimate and he had the watch restored in a couple of weeks. My friend was elated to get it back running. I realized afterward that he actually made really nothing on this transaction, after buying the new movement, and did this only to satisfy my needs, as customer service. I believe that is what these people look to do here and for that I am very grateful.

So I've been a few times and have forgotten to write a review but decided it was time…read more The unparalleled service and personal warmth from Dali and Ben are what make this small jewelry store uncommon. I have purchased gifts as well as had remodeling done on several pieces and have been thrilled with them all. The quality of the work and the materials (diamonds, platinum, gold) are top notch. Nothing is done half-way. They are professionals who are qualified to assist and design and sell. I have recommended them to many of my friends and I will continue to be a customer for all my jewelry needs.

Pleasant experiences at the Merrick location of Gems, thank you Lori and Ibraheem for making the…read moretransactions smooth

First, when you read their reviews, it's true! They are helpful, sincere, and fair. They made me…read morefeel so much better leaving than when I came in. I highly recommend them. Thanks so much to Lori and William. You guys ROCK!!!