Gary came with his apprentice and worked on my grandfather clock. The clock was old and had issue…read morewith movement. Gary fixed it in no time. I will recommend him to all of my friends. Thank you Gary. You are thee best!!

Very helpful in servicing my parents grandfather clock. Gary was responsive and was available to…read morecome by their house . Highly recommend !

Owner and assistant are very nice. They have sized a watch band for me and cleaned my rings. I plan…read moreto come back for earrings. Much better customer service than down the street.

I have to say I came here under recommendations from A…read morefriend as I was looking for a jeweler. I walked in not sure how the experience would be and walked out confident that I found the place I will go for all my jeweler needs while in Long Island. They were very fair with prices, very friendly, upfront with their prices and truly beautiful work. I highly recommend you take a trip to Polara and see them for any custom work, or just buying jewelry. It's a local business and they were never pushy truly a 5/5 star experience Thank you Billy for all your help!

They are complete thieves. He promised my clock as fixed and took my money. When I got home the…read moreclock stopped working and despite a 6 month warranty he refused to fix or refund. DON'T USE THEM!!!!

A local Long Island couple runs the store together. I recently had my Movado watch refurbished at…read moreKim's Watches by the husband. He cleaned the watch and replaced the battery with great detail and care. He brought new life to my watch, and it can finally keep the time again.

I needed some costume jewelry repaired along with a new battery for my watch and the elastic…read morewristband fixed. The men on two different occasions were helpful and assisting. The Jeweler-was working diligently at his work area with a loop to eye. The young man who served me yesterday seem to understand the value of jewelry. This said , I mean the heart felt value of why people wear jewelry as also per say the qualities of fine jewelry and costume jewelry. In his kindness he seemed to understand why a regifted pretty ceramic pin for a birthday gift, that needed fixing had value and was worth a cost to fix and wear that I was glad for it being able to be fixed. I also had a lost stone replaced in my ring. It was cleaned and polished. He asked me how it looked and all I could say was WOW! Another customer had a long chain fixed . He appeared pleased when he put the necklace on before leaving. Check hours and days open for Tricounty and Jewelry .

Forget it. Worst experience. Came to my house and just took the mechanism apart on my grandfather…read moreclock and brought it back to the shop to evaluate. Waited weeks to get a call back to say needs $3000 to replace new mechanism... got someone else to do a repair on the spot for only fraction of the cost.

I have a wall clock that was my father's from when he retired from AT&T. It stopped working about…read morea year ago and I was looking for a repair shop. NY Clock repair was the 3rd shop I bought it too. It took a while for them to give me an estimate and the time table for the repair was 6 weeks. The other shops took longer and could not give me a time frame or an estimate. They did exactly what they said they would. With a 50 year old clock it's difficult to get the parts but they communicated well. I was pleased with the quality of the work and happy with the cost. I would highly recommend them.

Avoid Ralph at All Costs - Incompetent and Dishonest…read more I'm writing this from the courthouse where I've just filed a lawsuit against Ralph. That alone should tell you everything you need to know. I brought my father's watch to Ralph for a simple gasket replacement. It's a diving watch he wore while serving in the military, and I'm heading to Ukraine to serve myself--I wanted to wear the watch in his honor. I chose Ralph because of the many glowing reviews online. Big mistake. The first red flag was the overwhelming smell of marijuana in his shop. I dismissed it at the time, thinking maybe it helped him focus on delicate work. I couldn't have been more wrong. When I first brought the watch in, it was functioning well--just running about a minute slow each day. All I asked was for Ralph to replace two gaskets. We agreed on $200, which was all I could afford as I won't be working for the next six months during service in Ukraine. For such a basic job, it was a fair price. A day later, I called to ask if he could look into the cost of a new crystal. After not hearing back for a couple of days, I followed up--only to be told he had already replaced the crystal for $150 without my consent. When I told him I wouldn't have agreed to that, he flew into a rage, yelling about how he wasn't making enough on the job. It became clear to me he may have serious issues, possibly substance-related. When I finally went to pick up the watch, the bezel no longer turned. Ralph claimed I had damaged it myself, which I hadn't. Then I noticed the self-winding mechanism wasn't working. He insisted it was fine, despite clear evidence to the contrary. It was rubbing against the back plate. I stormed out taking my watch, but later returned, hoping he would take responsibility. After more yelling and resistance, he begrudgingly agreed to take another look. Weeks passed. My departure date for Ukraine got closer. Today, 2 days day before I leave, Ralph texts to say the watch is ready. I go in--and unbelievably, it's in worse condition than before. The winding mechanism is not working as it should. The bezel now turns, but it could easily be roomed with a thumbnail. I walked out refusing to pay. This time, he followed me outside, becoming aggressive. I told him I would see him in court. Later that day, I went to another, far more competent watch repair professional. He opened the case and immediately found the issue: the movement wasn't seated properly, and the retaining ring was missing. I know that was there when I gave it to him because I open the watch myself to see what gaskets were needed. Without it, the entire mechanism is unstable. If a replacement can be found, the watch might be salvageable. But it's an older model, and chances are slim. This isn't just a watch--it's a deeply sentimental piece of my family's history. And it's also quite valuable. Ralph, if you're reading this: You know exactly what happened. That retaining ring didn't vanish on its own. It's either still in your shop or you carelessly threw it away. I don't forget things like this, and I'm not letting it go. Ever. To anyone considering trusting him with something valuable: Don't. The reviews are misleading. My experience was a disaster, and now I'm left with a broken watch and a legal battle just days before leaving. Also, take a moment to read the negative reviews--those are the accurate ones. Many people have had experiences similar to mine. And look at his responses: full of excuses, never accountability. He clearly lacks the ability to take personal responsibility. Pathetic. Take a look at the photo I've attached. You can see at nine and 10 o'clock the space between the watch face and the case itself.

I dropped off my Panerai and Omega for polishing on Thursday and received a call on Monday that…read morethey were ready for pickup. Both watches were restored to mint condition-- the Omega had significant scratches and the Panerai had a ding, all of which were flawlessly repaired (check attached pictures). Excellent service at a reasonable price. Highly recommended.

Very friendly and helpful. Worked on my watch quickly and was very affordable. I would absolutely…read morego there again for jewelry repair.

Great service and great people. Very welcoming right when I walked in. Clean atmosphere in there…read moreand also a great selection of jewelry.

Great doing business with Jeff. Fair offer would recommend to everyone looking to buy or sell.read more

Extremely pleasant staff with upfront pricing on their items. I came here for watch battery…read morereplacements and was very pleased with the service and the reasonable rate of $10/watch.

I have been a customer of Frank & Fran's since their parents ran the store, and I love having a…read morelocal family-run business that I can trust. Over the years, I have had all kinds of work done by Frank & Fran's -- from creating an engagement ring for my son to give his fiancee, to evaluating estate pieces I inherited, to buying new items, to repairing jewelry.... probably the only thing I haven't done at Frank & Fran's is to apply for a job there. I am always treated like a valued customer, even when I come in simply to ask a question and not buy anything. And while they inherited me as a customer from their parents, they have also now inherited my adult daughter, who also loves to deal with jewelers we can trust.

Went here to get my 6yr old daughter's ears pierced and they did an awful job. I took the time to…read morecarefully measure the placement of the dots after the woman was just eyeballing it. She called over frank so they could pierce at the same time and he completely missed the mark. My daughter was hysterical and he completely ignored the whole situation. Once my daughter, calmed down,, she agreed to go somewhere else to get it fixed. We went to Village Streetwear in Merrick. They fixed the piercing and were just so on point. DO NOT COME HERE FOR PIERCINGS.

My engagement ring and wedding band had to be resized, Irene, Kay, German, & Sergei all had a part…read morein it. I heard about this place on the TV said that your diamond never leaves your site well if that's not the truth I don't know what is. From the minute I got there I was with my rings everyone was so nice and explained what was going on the whole time. Prices are high, but the job was great. Thank you everyone. Mare

Gary and his staff came highly recommended. My wife's engagement ring needed to be repaired. Her…read morering never left our sight and the repair was completed in a matter of minutes. The ring looks as great now as it did the day I bought it for her 25 years ago! !Everyone there is very nice and knowledgeable. I will make my future jewelry purchases there ! Joe