My engagement ring and wedding band had to be resized, Irene, Kay, German, & Sergei all had a part…read morein it. I heard about this place on the TV said that your diamond never leaves your site well if that's not the truth I don't know what is. From the minute I got there I was with my rings everyone was so nice and explained what was going on the whole time. Prices are high, but the job was great. Thank you everyone. Mare

Gary and his staff came highly recommended. My wife's engagement ring needed to be repaired. Her…read morering never left our sight and the repair was completed in a matter of minutes. The ring looks as great now as it did the day I bought it for her 25 years ago! !Everyone there is very nice and knowledgeable. I will make my future jewelry purchases there ! Joe

Everything was beautiful,and the customer service was great.They are not pushy.It is like a…read moremuseum,WhateverI looked at I knew there must be a story attached.That is what makes J& H A wonderful place to see.I cant leave out how the wrap what you buy,just Beautiful.I give J&H5 stars and I tell everyone to go there.

I started using J&H when Lisa's parents were the owners. Always a pleasure to work with. Lisa and…read moreher staff have continued the same way. They have a huge inventory.The biggest plus I think is their honesty. I recently brought in some items to sell. I left them there to be appraised. Lisa had me take a picture of them for my security. I ended up with more money than I expected. Lisa could have easily given me less and I wouldn't have questioned it. The place to go to buy or sell.

My nephew was just drafted by a major league baseball team. To celebrate him and for good luck, I…read morewas shopping for a particular charm. Time was of the essence. One jeweler in Bellmore was closed, the other didn't have what I was looking for and pushing other charms on me. Not appreciated. The staff at Philip Joseph was friendly, understanding and had exactly what I was looking for. The price was very good. I asked for a jump ring, and they said they needed to see the chain. The next day I went back with the chain, broken, and asked if they could rush the repair as his flight is leaving in just a few hours. Within the 1/2 hour they called me back, told me the repair was done and charm, ready to go. SO ACCOMMODATING and they made giving my special gift so easy. Many, many thanks. I've found a new jeweler.

If I could give 0 stars here, I would. The customer service here is DISTURBING. I cannot believe…read morethis place has been in business for as long as it has considering the way they speak to their customers. The rest of these reviews are likely fake, written by the unprofessional people who work there. My sister got her wedding band here about a year ago. She works from home, and is very careful with how she treats her jewelry. Twice now, she has noticed diamonds have fallen out and/or cracked. The first time she spoke with the jeweler, they repaired the ring, but said they could not guarantee it wouldn't happen again and said "diamonds break." My sister was blamed for the diamonds breaking. The second time my sister went back to the jeweler, she was met with anger and hostility. When she walked in, the jeweler asked "what did you do?" Once again blaming my sister for their poor quality ring. The OWNER of the store said "maybe your brain waves broke it." They compared the diamonds falling out of her ring to a car malfunctioning after purchasing from the dealership. If this were the case, one would bring their car back to the dealership and expect it to be fixed, however, they refused. My sister decided to go to a real jeweler for a second opinion. This jeweler explained that this ring shouldn't have been sold to her in the first place because these tiny diamonds are prone to falling out or cracking. Would have been nice to know, and a legitimate jeweler would have been transparent about that rather than just trying to make money off a customer. Expect your diamonds to break if purchase from this jeweler. It's one thing to have poor quality jewelry, but another to understand customer service. These is a poor excuse for a business.

Owner and assistant are very nice. They have sized a watch band for me and cleaned my rings. I plan…read moreto come back for earrings. Much better customer service than down the street.

I have to say I came here under recommendations from A…read morefriend as I was looking for a jeweler. I walked in not sure how the experience would be and walked out confident that I found the place I will go for all my jeweler needs while in Long Island. They were very fair with prices, very friendly, upfront with their prices and truly beautiful work. I highly recommend you take a trip to Polara and see them for any custom work, or just buying jewelry. It's a local business and they were never pushy truly a 5/5 star experience Thank you Billy for all your help!

Great doing business with Jeff. Fair offer would recommend to everyone looking to buy or sell.read more

Extremely pleasant staff with upfront pricing on their items. I came here for watch battery…read morereplacements and was very pleased with the service and the reasonable rate of $10/watch.

Avoid Ralph at All Costs - Incompetent and Dishonest…read more I'm writing this from the courthouse where I've just filed a lawsuit against Ralph. That alone should tell you everything you need to know. I brought my father's watch to Ralph for a simple gasket replacement. It's a diving watch he wore while serving in the military, and I'm heading to Ukraine to serve myself--I wanted to wear the watch in his honor. I chose Ralph because of the many glowing reviews online. Big mistake. The first red flag was the overwhelming smell of marijuana in his shop. I dismissed it at the time, thinking maybe it helped him focus on delicate work. I couldn't have been more wrong. When I first brought the watch in, it was functioning well--just running about a minute slow each day. All I asked was for Ralph to replace two gaskets. We agreed on $200, which was all I could afford as I won't be working for the next six months during service in Ukraine. For such a basic job, it was a fair price. A day later, I called to ask if he could look into the cost of a new crystal. After not hearing back for a couple of days, I followed up--only to be told he had already replaced the crystal for $150 without my consent. When I told him I wouldn't have agreed to that, he flew into a rage, yelling about how he wasn't making enough on the job. It became clear to me he may have serious issues, possibly substance-related. When I finally went to pick up the watch, the bezel no longer turned. Ralph claimed I had damaged it myself, which I hadn't. Then I noticed the self-winding mechanism wasn't working. He insisted it was fine, despite clear evidence to the contrary. It was rubbing against the back plate. I stormed out taking my watch, but later returned, hoping he would take responsibility. After more yelling and resistance, he begrudgingly agreed to take another look. Weeks passed. My departure date for Ukraine got closer. Today, 2 days day before I leave, Ralph texts to say the watch is ready. I go in--and unbelievably, it's in worse condition than before. The winding mechanism is not working as it should. The bezel now turns, but it could easily be roomed with a thumbnail. I walked out refusing to pay. This time, he followed me outside, becoming aggressive. I told him I would see him in court. Later that day, I went to another, far more competent watch repair professional. He opened the case and immediately found the issue: the movement wasn't seated properly, and the retaining ring was missing. I know that was there when I gave it to him because I open the watch myself to see what gaskets were needed. Without it, the entire mechanism is unstable. If a replacement can be found, the watch might be salvageable. But it's an older model, and chances are slim. This isn't just a watch--it's a deeply sentimental piece of my family's history. And it's also quite valuable. Ralph, if you're reading this: You know exactly what happened. That retaining ring didn't vanish on its own. It's either still in your shop or you carelessly threw it away. I don't forget things like this, and I'm not letting it go. Ever. To anyone considering trusting him with something valuable: Don't. The reviews are misleading. My experience was a disaster, and now I'm left with a broken watch and a legal battle just days before leaving. Also, take a moment to read the negative reviews--those are the accurate ones. Many people have had experiences similar to mine. And look at his responses: full of excuses, never accountability. He clearly lacks the ability to take personal responsibility. Pathetic. Take a look at the photo I've attached. You can see at nine and 10 o'clock the space between the watch face and the case itself.

I dropped off my Panerai and Omega for polishing on Thursday and received a call on Monday that…read morethey were ready for pickup. Both watches were restored to mint condition-- the Omega had significant scratches and the Panerai had a ding, all of which were flawlessly repaired (check attached pictures). Excellent service at a reasonable price. Highly recommended.

I have been a customer of Frank & Fran's since their parents ran the store, and I love having a…read morelocal family-run business that I can trust. Over the years, I have had all kinds of work done by Frank & Fran's -- from creating an engagement ring for my son to give his fiancee, to evaluating estate pieces I inherited, to buying new items, to repairing jewelry.... probably the only thing I haven't done at Frank & Fran's is to apply for a job there. I am always treated like a valued customer, even when I come in simply to ask a question and not buy anything. And while they inherited me as a customer from their parents, they have also now inherited my adult daughter, who also loves to deal with jewelers we can trust.

Went here to get my 6yr old daughter's ears pierced and they did an awful job. I took the time to…read morecarefully measure the placement of the dots after the woman was just eyeballing it. She called over frank so they could pierce at the same time and he completely missed the mark. My daughter was hysterical and he completely ignored the whole situation. Once my daughter, calmed down,, she agreed to go somewhere else to get it fixed. We went to Village Streetwear in Merrick. They fixed the piercing and were just so on point. DO NOT COME HERE FOR PIERCINGS.

I have been to this store previously, generally for minor purchases, watch batteries, sizing, etc…read more This time was different. I had purchased a watch as a gift, online, for a retiring co-worker. The watch I had found was pretty unique, something I had expected the recipient would enjoy, which she did. The problem was, this supposed quality watch died within about 6 months of gifting it. That really disappointed my friend. Though not complaining, she asked if I could help, as she knew of nowhere near her that she trusted to fix it. She found it was not a battery issue. I brought it to Ronal. Ben examined it and found that I bought it as new, it was an "old stock" watch, and the movement went bad. He explained that it would require a new movement, that this was a Swiss watch and if the Swiss movement was available it would generally cost more than I paid for the watch. He said that he would check into it and asked if a quality Japanese movement would be satisfactory. I approved of his very fair estimate and he had the watch restored in a couple of weeks. My friend was elated to get it back running. I realized afterward that he actually made really nothing on this transaction, after buying the new movement, and did this only to satisfy my needs, as customer service. I believe that is what these people look to do here and for that I am very grateful.

So I've been a few times and have forgotten to write a review but decided it was time…read more The unparalleled service and personal warmth from Dali and Ben are what make this small jewelry store uncommon. I have purchased gifts as well as had remodeling done on several pieces and have been thrilled with them all. The quality of the work and the materials (diamonds, platinum, gold) are top notch. Nothing is done half-way. They are professionals who are qualified to assist and design and sell. I have recommended them to many of my friends and I will continue to be a customer for all my jewelry needs.

Extremely happy with the service and pricing I needed a travel ring set for vacation and such great…read moreoptions!

From the owner: We have all kinds of Sterling Silver (925) and Bridal Jewelry Collection. We do professional…read morerepairs. We also repair watches and change watch battery. We specialize in custom order such as name plates. We also do Laser Engraving and buy gold. Please visit our store for your needs!

Huge thank you to Candy's for making my son's experience a memorable one and in the best way…read morepossible. My six year old came to me just before Mother's Day and expressed his desire to get mom a gift. Wanting him to take ownership over the experience rather than me just buying whatever i suggested we go shopping together and he asked could we make it a jewelry store. The great reviews lead us to Candy's on a quiet rainy afternoon. The only ones in the store he was made to feel like a king, asking all sorts of questions as kids his age do and wanting to more or less see everything. Candy was beyond patient and helpful, letting him see the pieces in the price range I'd mentioned and put them side by side so he could make his choice. In the end he picked out the necklace he like best and was thrilled that we walked out with it giftwrapped, bagged and ready to go for mommy. She of course loved it because it came from him and he now has a memory he'll always treasure. Highly recommended, we will definitely be back.

I have been a customer here many times and found the work average. Recently I brought Two gold…read morerings into Candys Jewelers to be sized up. I was quoted a flat fee price, the shop sized my finger for the rings, when I received them they were too big! I was informed there was an additional fee to "re size" the rings. I also sold several rings with stones in them for scrap, Candys did not pop out the stones which I later found out reputable jewelers do, nor did I get itrmized bills of jewelry I sold her. Expensive lesson learned. My message here is know your jewelry and shop around.