See, the NOT RECOMMENDED FILTERED REVIEWS. I would hope my review makes it as an ELITE BADGE HOLDER for more than seven (7) years may you, the reader, know I'm not a plant nor a fake review. The employee that has come to my property at least four (4) times but only sprayed once is either 1. A naturalist that doesn't want to kill anything, 2. Ego stricken and wants to be the "Teacher" in all situations 3. Too embarrassed to just admit what went wrong and has yet to correct the issue or 4. The property limits their budget?!!?! Either way, all I know is the roach infestation has taken over a newly built construction of 80 units. This place just opened Fall 2018. Some renter moved in with roaches as a pet which is a petulant akin to a Biblical plague spring 2019 Then spray guy tried to convince me 1. It could be anything. 2. Get a picture 3. I provide a picture of a killed roach and then he needs a bug caught alive because the picture isn't any good. 4. Give him 2 samples that we captured alive after a lot of screaming and fear. .. just to be told he didn't have his contacts in... let him use the phone app to determine the species then then app couldn't Do it so he'll take it back to the lab. Y'all this ain't CSI. I've had trials with less evidence. Whatever, but he never followed up. Didn't say what he learned the species/kind is. I begged for spray this time. Seems like the spray made them worse. I couldn't go to the bathroom without shoes, lysol and my glasses. I left carcasses on the walls so he'd have plenty of proof they are all over. He swore they had to come from the construction. Nope. Last week's visit he announces he found the source. And, it's 2 units. I get instruction sheets to empty ever cabinet, closet and pull out drawers as they will return Mon. July 15th 12-3:30pm. This was provided less than 48 hours. I got it done and waited for their arrival to give booties to Cover their shoes and ask questions about why every unit didn't get this notice? NO ONE SHOWED SO I emailed the front office to learn... they sprayed certain units and exterior. Why did I get this checklist? No response to date. I don't know what is said between this company and management. I just know in the times in my unit, 1 spraying occurred and it wasn't neat nor did it limit the impact. No more traps are needed. I still haven't heard about those "lab" results. I'll update if and when things improve. See attached pictures + info. read more

I'm not sure where to start. We had called this company and told the gentleman (Thomas) that we might have a flea problem as we had found some fleas on a dog we recently dog sat for 5 days. The first thing he said was "I'm surprised your apartment office didn't call us"...okay maybe that matters financially or something, but that's the first thing they say? Okay moving on...he continued to believe I did not know what I was talking about with seeing a flea. He quite literally tested me, doubted me and questioned me the whole time. He said we wouldn't know if we were infest with fleas for a couple of months? With all the research I've done I completely understand what he is saying, however, we still wanted flea treatment. He has said that it could be bed bugs. First off, we don't have a bed and a basic research will let you know that beg bugs can certainly bite a dog, but cannot necessarily live on dogs. He proceeded to say "I'm happy to take your money, but I'm telling you now I think you'll be wasting it and if we come and don't find anything you don't get your $75 back". Again, I totally understand, but the way he said it was just so off putting. We ended up calling Terminix who also verified with us it was a flea in a very kind manner and they are coming today wth guaranteed work and I've been in touch with the man who will be doing the service all morning and he's been so kind and reassuring. I'm not sure if it's because I live in a little studio and it's not worth their time, or if it was a grumpy Monday, but what we were looking for was resolution and a plan (at what we told him would be any cost to us) and he made it worse for us. Buddy, I'm not trying to question or disrespect your "30 years" of flea expertise, but you need some schooling on compassion. read more

Not sure if they will kill the cockroaches we asked our management company to look into, but customer service sucked. 2 stars for the benefit of the doubt on whether the job was actually done. We were told their policy is for residents to leave during a "bait" application - a poison meant to kill insects. We have a 20 month old and a 3 week old however, and wanted to make sure we were aware of areas the poison was being placed to keep our kids away. When the technician showed up, he tromped through the apartment in his dirty shoes and essentially told us to leave. I asked what chemical was being used- he had no idea. I told him I needed to know where the bait was being applied. "Cracks and crevices" was his parroted response each time I asked. All he knew was how to squirt his little gun in cracks. I told him I was going to watch, so I knew which areas to keep my kids away from. The technician - Dennis J Wessels- replied, with hands thrown into the air "whatever!". Then, rudely and tactlessly, he went about the kitchen huffing and puffing and slamming doors of cabinets as he used his gel gun to squirt poison into our kitchen. I'm glad I observed from another room (not at all in the way- the stated reason for us needing to leave), as there were several areas I know my toddler likes to play around that were treated, and I would not have anticipated. Additionally the paper we were left with stated that children should avoid the areas- how else would I know where to keep my kid away from? I cant imagine how this company could possibly get business, given the total ass we just dealt with. read more

Fantastic customer service. I had a bed bug problem after a complex I moved into was full of them. Rod from Pest Control came out to do a thermal heat treatment on my apartment. He discovered that there was an infestation in my complex, and called to tell me that the treatment might not work (it's expensive) if other units had them. Of course, the bugs returned since my neighbor had them. I had to move out of the complex, due to the infestation, and Rod came to my new location FOR FREE to do another heat treatment. He was genuinely concerned for me, and felt terrible about my situation. The bugs are now completely eradicated. Rod also gave me a follow-up phone call just to make sure they did not return. I would highly recommend this company. read more

My Fraternity and I were signed up for a monthly package in which they were supposed to come and clear our house. We went months without ever seeing a single employee from their company. They went months billing us and charging us for a service that they failed to do. If you can handle a serious bug and rodent problem please sign up with them. read more

This company is a complete waste of money! They walk in with a ladder, take a look above the ceiling tiles and walk out. The bait traps outside were never maintained or downstairs in the basement. Lazy, lazy, lazy! The technician's usual comment, "they can get in anywhere. Who knows where they are coming in!" I say, first of all, with a mouse infestation, you find out where they are coming in. Walk around the outside of the house and/or building and look! Make suggestions and take care of your customers! This lazy man did nothing. Never commented about it either. This company is not professional one bit. The field technician/supervisor tried to fix the problem, but since there was such a mess that they refused to clean up, we fired them. The president is in denial by stating sometimes your employees are complacent. What kind of comment is that?! Admitting that your employees do not do a good job is not a smart response when it comes to a quite serious mouse infestation at your company. It's unfortunate that we have wasted our $ for over three years without a resolution. If you care about how you spend your money and a solution to a rodent problem, don't hire this company to do the job! NO, NO!!! BAD NEWS!! read more