Did my laundry here and a full load of clothes that's worth over $1000 is damaged has grease all over not clean it all and asked for the managers number and the employee said to me that she would be giving me a call back and here it is the second day haven't got a call terrible place I have spent thousands of dollars getting my clothes dry cleaned here and this is how they treat their customers read more

Have had multiple shirts damaged and although they repaired them it took weeks. Just got a bill for the past 8 months as they needed an updated payment method that I was just notified of for the first time. Owner hung up on me when I called in to discuss a discount for outstanding bill since their business wasn't keeping track of payments. read more

I went to this laundromat because I had an dr appointment a mile away and their sign said last load 730 so I figured I would throw my laundry in the wash and go to my appointment and then come back and dry it... I get back there at 630 (only gone for 35 mins) and come back to a rude attendant who says "where have you been? You can't dry your clothes now I close at 7. Take your clothes and go somewhere else." So I pointed out her signs that were wrong according to her and told her she was absolutely rude and left to dry my clothes else where. I also want to point out that she ripped all of the signs down while I was putting my wet clothes back in the laundry basket and continued to tell me I was wrong read more

I take my shirts in every week for quite sometime, they are always perfect. Customer service is top notch.

Spent about 20 min checking in only to be told at the end I would have to wait over a week for just 4 loads of wash and fold. Your loss of my $75 visit. Dry cleaning turn around did seem quicker than other places read more

Took my suit to be pressed and asked that they not add a crease to the pants. When I got it back, the sleeves of the jacket were wrinkled, the shirt looked like they didn't touch it and the pants had a crease from the knee down on the side, not the front, as though they tried to crease the seam of the pants and missed. I was unable to get the crease out of the pants on my own. This is the result of them doing it twice--the first time I went to pick it up, it looked like they'd done nothing to the suit. Would not recommend coming here for suit care. read more

A not so professional image of Derry NH. is sending a brand new $200.00 ugg comforter to have it dry cleaned when you get back a charred discolored mess ! It was washed in hot water because one side is white fur and the other side is a maroon velvet, the fur is pink and matted down from high heat. Destroyed. Brought it back to them and they had it over a week the owner needed to look at it. They supposedly washed it and used some comb on the fur. Looks exactly the same as it did when we picked it up the first time. Awful name for a cleaner that pulls that stuff! Beware! read more

MANCHESTER- CONSUMER BEWARE- DO NOT BRING YOUR VALUED ITEMS TO THESE GUYS, THEY WILL GET DAMAGED!! - They ruin garments, completely don't care, REFUSE to make any restitution or even cleaning credit. - Our experience: Brought in a brand new, first time to the cleaners $75 shirt and they trashed it!! When brought to their attention, they said it was our fault and the shirt was not in good shape when brought in!?? They were rude, had complete distegard for the investment made in our wardrobe(actually said 'these shirts are a dime) and seemed very well practiced with the discussion, which she was ready to make an argument-of the 'bad cleanig job'. And I still had to pay the cleaning bill!! Who does that???CONSUMER BEWARE- YOUR PATRONAGE IS NOT APPRECIATED AT THIS BUSINESS! GO ELSEWHERE!! read more

Terrible!! paid $14.00 to have a stain cleaned off a jacket, picked it up today and the stain is still there. I asked about it and why it is still there and why I'm still being charged full price for a service that they didn't even provide. The clerks answer "we do our best". I guess a phone call to let me know it didn't come out was out of the question huh??, the manger was too busy to even come out and tell me himself. I intentionally try to support small local business' but this is one place I can honestly say does a poor job and customer service is something they've never heard of....SAVE YOUR MONEY and go someplace else read more

I brought my wedding veil here to be cleaned. It is a family heirloom and I figured since they advertised that they cleaned wedding dresses/veils, that I could trust them to clean it. Unfortunately, they damaged it in the process. Honestly, I dont know how they cleaned it, but it looked like it was just thrown in a washing machine. The veil was in great shape when I brought it there. It was totally unraveIing and barely secured at the comb. How could they hand this to me and still charge me full price without a blink of an eye? If I was the owner, I wouldve been embarrassed! I could understand if they damaged it and took full responsibility and apologized..sent it out to be fixed..but that is not what happened. I was told by the manager or owner, not sure who she really is, that it wasnt their fault at all. It wasnt their fault because it was "old" and delicate...that no matter how they cleaned it, it wouldve been damaged. Excuse me? But if that was the case, then a simple phone call before cleaning it wouldve been nice. It wouldve been decent of them to warn me at least. It took days to get in touch with the lady in charge, and quite frankly, she sounded arrogant and rude when I did reach her. Her way of dealing with me-so we didnt argue over the fact-was to send it to HER seamstress to be fixed. She would cover the cost...but now I had another trip to make, another task that I hadnt planned on..and with two toddlers to tote along as well. I dropped it off with the seamstress, but before leaving, the lady had no clue what she was going to do. It was so messed up that she couldnt figure out how it could be fixed. I just said, out of frustration, just make it wearable. I finally picked it up today...and it looks like a 2 year old put it back together! The threads are coming loose and it just looks terrible. I have to have it repaired again..it is absolutely not wearable. This whole fiasco has been a nightmare. Im not even going to bother following up with the seamstress, she is obviously a friend of the dry cleaner lady and had no intention of fixing my veil properly. I felt I was just a problem that needed to be taken care of as fast as possible. Do not go to Professional Image Dry cleaners..they are completely incompetent and have no pride in their business. Its upsetting that my veil is destroyed. More upsetting that they could care less. Warning: if you care about your garments...dont leave them with these people. 0 star rating if it was possible. read more