I received exceptional service at this location. They walk you through the process step by step…read more The only negative was the price of the product was exceptionally high. Not within reach for the average customer.

Once Coastal took over House of Hearing, all customer service went downhill. I bought Resound…read morebrand hearing aids and they are a lemon! The old staff worked hard trying to get them working properly but I eventually gave up and bought Costco. 75% less and they work better! This crew is only after your money, seriously lacking any kind of genuine concern about making it right. Do yourself a favor, and shop elsewhere.

Such a great experience! My mom's hearing aids broke during…read moreher visit with us and we needed repair for her to hear anything! Mark had us in the same day and was able to fix the hearing aid!!! So grateful - such an awesome, kind, and caring business!

My husband's review:…read more Mark was awesome. This was my first time going to an Audiologist and Mark really did a good job of making me feel at ease. I was very nervous and I have never had hearing aids before. I'm 45 years old and this was something scary to me. When Mark fit my hearing aids I almost cried. I could hear so much better. I'm loving now listening to the birds. It's so crazy what I was missing out on. I am forever grateful to him and his wife. Go to this office! You won't regret it.

On August 8th, my father underwent a hearing test at Sonus in Escondido. He returned on August 17th…read moreto get ear molds, and on September 1st, I received a call from them that his hearing aid had been ordered. They asked me to make an appointment, and I scheduled a fitting and pick up for October 5th, taking time off work to drive him there. To my surprise, we found the store closed when we arrived. I called Sonus and Angelica answered. I inquired why I never received a call to reschedule, and she claimed to have left me a voicemail on September 1st, which was only to make the appointment. Angelica suggested we go to the San Diego store to pick it up, and I agreed. However, a few minutes later, she informed me that the hearing aid was not yet available. It has now been over 10 weeks since my father's hearing test and 7 weeks since Angelica said they ordered the hearing aid, yet I have not received any update on the delivery status. This was unprofessional and disrespectful of my father's time.

THIS PLACE IS AWFUL! I dealt with Angelica once again and her behavior is not welcomed in the…read moreworkforce. She is sarcastic, rude, mean and very temperamental. She is always looking to collect a copayment from me when there is not one due. She uses the wrong name on me. My name is not Reilly. She even went as far as to say that my appointment is not today. Manny on the other hand knew I had an appointment, took me early and sent me on my way. I asked to speak with the manager, I have yet to even speak with this individual. I doubt I ever will. Avoid this place if you can. Diedre

They perform a great service here on your hearing aids…read more Replaced a bad battery pack on my one hearing aid for free. I highly recommend them

Kayla is a breath of fresh air in the front. Dr. George Scott was SOOOO educationing on hearing AND…read morethe connection to the brain. I learned soooo much, it was fascinating. I took all the test and he confirmed my hearing loss of my left ear. He actually gave me a recommendation I had thought possible. He did NOT sell me anything, he EDUCATED me. The testing was free, the new friendship...I will hold dear and definitely be back. Education, friendship and coffee/snacks and pets on my dogs head....PRICELESS. Please go visit the office!

Not the best customer service here. There are much better audiologists with more professionalism…read moreand experience.

I want to thank Dr Best and Olivia so much for the investment of your time and professional…read moreexpertise with this new therapy. I have a good feeling about the success of this therapy. The brain is so resilient. I greatly appreciate all you are doing to make my hearing better.

Jenae is SUPER nice and very knowledgeable. We did the initial evaluation for me and my two…read morechildren. She kept it moving efficiently keeping in mind kiddo wiggles which I appreciated. The office is very clean, well decorated, and peaceful. It is clear that there has been major thought put into care for patient comfort with complimentary beverages. Looking forward to continuing working with her. Will post updates on treatment progression as we go.

At 6 years old we recognized that my daughter's mouth was underdeveloped and she did not have…read moreproper function of her tongue. She frequently sat with an open mouth posture and her tongue would protrude. We have been seeing Tina for a year and have seen tremendous improvement in the overall function of her tongue and she is now frequently caught sitting with her mouth and tongue in their proper resting positions. We are so grateful & while we are not finished with the therapy we are so happy with her progress.

Was transferred here to learn how to rewalk again. I had read the reviews before being transported…read morehere so already I was skeptical, but my case manager said there wasn't another option based on age (I'm in my 20s) and I'm sure my insurance. Good things: PT Team was great! Was able to get me walking again after only a week of being there! Sarah and Melanie were always so patient with me and listened to what I needed. Marsia my nurse was the best thing about this place! She advocated for me and pushed for me to go back to the hospital when I was having complications from my medications and the doctors didn't want to do Jack! Okay things: Most of the CNAs were nice. The younger ones tend to be the nice while the older ones can get impatient and short with you. But don't rely on a quick response, 30 minutes to respond to a call light! Bad things: No one checks on you! You have to request to have your sheets changed. Doctors only show up once a week when they want to to check on patients and you can't request any medical needs like labs till they are there! And even then they are likely not to do anything! If Pat comes into ur room when you have a call light on don't even bother asking her for anything, she won't do Jack and and say you can do it yourself even when you literally can't. Even if you get sick right in front of her she can't be bothered to help. Make sure you take your shower when you're told to otherwise you'll be thrown under the bus! To top it all off food is crap and give you like 15 minutes to eat and if you're not done then they will just leave your tray till the next meal time. Rooms are also very small and no real privacy! If you have other options choose another place, but if this place is your only option good luck to you. This place needs a lot of improvement!

On 2/1/2026 a Patient expired at this location. On 2/2/2026…read moreI called for the Family to request copy of patient's records at 10am. I was told by Jenny that Records Department Manger had only been employed a week this location and wasn't there today. I requested for Administration to give me a return call. At 4:49 pm on 2/2/2026 I didn't receive a return call. 6 hours later so I called again to no avail. On 2/3/2026, I called again at 1pm requesting to speak to Records Manager. At this time Jenny told me Records Manager was in meeting all day and couldn't return my call. This is ridiculous and so unprofessional. The family is desperately requesting records for their loved one. This is requarding a precious like that was lost and facility is displaying NO concern or consideration for the family. Is this the type of facility you would trust your loved one at?? Think twice!!!

We moved my grandfather from a different facility, which we were having major issues with regarding…read morehis level of care, and since our family has been very happy with Valle Vista. My grandpa's nurses have been very attentive and patient with him. He requires a lot of assistance and we have never had any concerns with thinking he was not getting the help that he needs everyday. Valle Vista has given us the peace of mind needed when you have to put a loved one in an assistant living environment.

If I could give zero stars I would. My father was placed here to recover from a broken leg and…read morepneumonia. During his stay, his leg was never elevated and he was always laying flat on his back. They took him in a wheel chair naked to weigh him in the activity room where other residents were and he had no privacy. He said people would scream at night "get me out of here!". He was doing okay the first few days but after that he was a heavily sedated on pain meds. They were giving him pain meds every 4 hours plus a sleeping pill at night. He was on so much pain medication that he forgot how to use his phone. He wasn't making any sense and stopped eating. He even lost his dentures. The nurses will Leave you sitting in a bed full of urine all day before they change the sheets. They don't clean you up well and tear the skin when wiping you. My father ended up being discharged back to the hospital because he developed double pneumonia plus and intestinal disorder called ileus (which was most likely caused by the opioids). My father passed away a few days later at Palomar Hospital and I believe this rehab contributed to his death. Please do not send you loved ones here. They are short staffed, the place is a dump and your loved one deserves better.

Terrible office manager. Doesn't keep appointments. Mishandles insurance. Rude office staff. Cannot…read moremanage to fill prescriptions in a timely manner.

Dr. Rastle is wonderful! He takes time to listen and explains everything so well. I am completely…read moreconfident in his care. His staff is very efficient and professional. It's so helpful to have a caring provider when you are faced with ill health. Everything turned out just the way he said that it would and I am so pleased with my outcome.