This company was truly amazing. I called them same day they got out to me! Super professional…read more Kind. Caring. Took care of an extra small chip that I didn't even know was there! I cannot recommend them enough. I'll be telling everyone about them.

Prompt response for windshield rock chip. Professional. Repair looks great! Affordable.read more

Just had my windshield replaced a 87 Ford P/U. Alexis did a very professional install. He removed…read morethe old windshield with great care not to damage the vehicle. He also replaced the corroded trim clips and installed the new windshield. Very professional job. I would highly recommend Safelite to get the job done!!!! Thanks for a job well done at a very reasonable price!

I went to Safelite Auto Glass on July 3, 2025, in Madison, Ms. My windshield had just go a crack in…read moreit. The guy came out and asked me if I had an appointment, I said no. He had the worst attitude, for no reason. He said if you don't have an appointment, we can't get to it today. I was appalled by the way he expressed it. I'm glad the crack didn't run before I went somewhere else. I don't recommend this location to anyone. No customer service at all. Yuck!

Every time I've had to have a chip in my windshield repaired, the employees are always so nice and…read moreprofessional. My experience is always quick and smooth. The wait time is also swift. I will recommend Venable Glass Service to EVERYONE.

I recently went to Venables Glass to get a rock chip repaired, referred by my insurance agent and…read morepre-authorized. I thought it odd that they presented me with a waiver to sign, stating that the repair might not work for me to acknowledge. The front desk clerks spent more time talking to themselves about their weekend activities than interacting with me, the customer. It was completed quickly with a request for me to not do certain things with the car for a period of time. The chip had hardly changed at all! I thought, ok, perhaps it will "cure" or something after the specified time. WRONG! The chip actually got worse than when I brought it in for repair! I've had many of these "super glue" repairs done n the past. ALL took longer than this one and ALL were almost a fully transparent fix. I spoke with my insurance agent who called them. He was told, tough, I had signed the waiver. So insurance companies are paying Venables Glass a couple of hundred dollars for a fix that they force the customer to acknowledge that it might not work? Yes, that is what customers of Venables Glass and their insurance carriers are doing. This company used to have a good reputation when the father ran the company. They say an Apple doesn't fall far from the tree...but it can sure roll a long way! AVOID! Safelight is a great alternative and they come to Madison-Ridgeland!

Guy was pretty rude on the phone, could not give me a price without a vin number... really? the…read morelast 4 places did!

Will was fast efficient. Great pricing honors his work and was extremely fast efficient. A great…read moreperson. Just a really good person.

Front counter female was VERY rude. When she circled the windshield damage, she said we have to…read moredrill and it may take 30 min.​ we went inside and after getting all my info she said sign. I asked what am I signing. She said if it runs. I asked what does that mean? She said I told you outside. I said you did not or I wouldn' bea asking. Yes I did tell you...very condensending in front od an employee and a customer. I have always had excellent service...today will be my last visit!

I'm highly satisfied with my business here. The quality of tint is top notch. The customer service…read moreteam was nice, patient and informative. The wait time wasn't long at all, just a few hours. I definitely will be coming back in the future to continue business with them.

Great service, film quality for the tint is amazing, and the price is affordable! Zach is awesome!read more

My review is not about a repair but more about customer service. I was headed to do an inspection…read morefor my job 3 hours away. I had a low tire pressure light come on out the blue. I looked for somewhere along my route to stop immediately. I saw Paul's Body Shop. I dropped in and asked if someone could check my tires. The gentleman was very helpful. He checked my tires and added air. I asked how much for his services. He said no charge. I appreciate this level of customer service. It is rare. If I needed a body shop, I would certainly try them.

This is a family owned business. If your looking for someone to give you personal service, this is…read morethe place. Amazing paint and body work. They are a State Farm approved Body Shop and the only one within a 50mile radius. That includes Jackson, Brandon, Mendenhall, Magee, Madison, and more. Samantha is the office manager. She is young, very pretty, sweet and willing to go the extra mile to make the customer happy. George Paul and his son Mark are the owners and operators. They have been in this business for over 40 years. They also have a very good relationship with all of the auto insurance companies and are trusted and known to do excellent work. But their first loyalty is to the customer. I would say that George Paul's Body Shop is the very best place to take your wrecked automotive needs.

We've used Safelite a few times on a few of our vehicles and we've always been happy with their…read morework, this time was no different. Our windshield had two or three runs in it and we just kept putting off getting it repaired. A week before my daughter was going to go out of town in it we decided to have it replaced. I went online and got an appointment without a problem. The day of the appointment the technician was even able to come early, he was super nice, did a great job, and did it in a timely manner. What more can you ask for? Thanks Safelite.

I have a company car so they required me to use this shop. I booked and appointment (wouldn't come…read moreto me) at 1 PM in a Friday for a windshield replacement. They told me it would be 3-4 hrs for calibration. I was planning on waiting but an hour into it, they hadn't moved my car so I sat there for about 2-1/2 hrs and called someone to pick me up. I tried to call them at 4:30 for a status update. SAFELITE DOES NOT PROVIDE A LOCAL NUMBER TO THEIR SHOP ONLY AN AI GENERATED PHONE TREE. So I have someone drive me over there in the pouring rain at 4:45 only to be told my vehicle wasn't ready. I would've been fine with that if someone would've called me or I had a number to call for an update. The tech offered to stay late but I told him it would be fine tomorrow. They did call me the next day. The quality of the repair was good and the staff was nice. However, I received countless texts and calls reminding me of my appointment to the point of annoyance. Bit, when I tried to reach them I couldn't speak to a live person for a simple update on the repair status. I seriously doubt I'll ever use them again if I have a choice